Candace was incredible. Her customer service and professionalism were impeccable. I would definitely recommend this uhaul location and I would rent here again in the future.DONSHA R.
Customer Reviews for Pomona Personal Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck was super dirty with used mask. Did not notice it when truck was picked up since it was parked in a dark street. Location did not feel safe. The window was so dirty could see out of it. Trim inside was broken. Truck was obviously mistreated transmission would change gears easily. Inside the trailer floor damage. Dolly & blankets left for previous rental.Guillermo C.
The A/C was blowing but very little air came out the vents at any setting. Made a VERY uncomfortable ride. I was disappointed with the A/C.PAUL H.
Customer did not leave a comment.KATHERINE M.
When you are considering U-Haul, please remember the following cautionary tale that just occurred to my spouse and I. Instead of contacting me via ANY method ( telephone / text / email / U-Haul portal), this location reported the vehicle stolen. This resulted in a SWAT team and a helicopter arresting my spouse at gunpoint in the middle of a Lowe's parking lot. She's African American and they had no less than 7 guns trained on her back and her face. ALL WHITE GUYS. U-Haul called in a SWAT team and nearly KILLED the love of my life - after I contacted them and was assured by the representative that there wasn't a problem. The post traumatic stress none has her terrified to even be in a public parking lot. Every disgusting, pathetic, spineless piece of scum in that decides to work at this company deserves to be put in jail at gunpoint. Don't even think about giving them money. After sorting out reality with the amped up boys calling themselves police officers, we were given 10 minutes to unload a 15 ft box truck into the parking lot or face having all our belongings stolen in front of our eyes. Seriously. I'd rather exclusively eat my own vomit for the rest of my life than acknowledge U-Hauls continued existence.Jordan H.
Customer did not leave a comment.Angela A.
Customer did not leave a comment.FABIAN O.
Dropped off vehicle after hours. Did not see facility or personnel.BRETT P.
Customer did not leave a comment.MARIE W.
Customer did not leave a comment.GREGORY A.
Customer did not leave a comment.Therri J.
Customer did not leave a comment.kevin B.
I was given the keys after I inputted everything online, and then customer kept calling me and telling me that I had to go back to the original place because the process didn't fully go through. The person on the phone was extremely mean. This was my first time renting from uhaul so I just followed instructions based on what I was instructed. I was supposed to get a discount and I still did not get it yet either.marissa W.
Customer did not leave a comment.Nicole C.
The lady was very nice and helpfulVicki M.
It took less than 10 mins. to pick up and even less time upon returning the truck. Both ladies were very nice and professional. I would definitely recommend and use this same location in the future.Rosanna H.
The owner should check the vehicle immediately and not doing it afterwards and charge customer on expensive fuel refill.! I refilled it before return to the level when I pick it up!HENRY W.
super nice and friendlyVi D.
I was treated very well, even though there was a mix up on the original reservation, they more than made up for it. Very efficient and kind. Would use them again in a heartbeat.Olga C.
Customer did not leave a comment.Jacob D.
Customer did not leave a comment.MARK L.
Customer did not leave a comment.ESTEBAN P.
Candace exceeded my expectations. Great customer serviceCynthia D.
Very friendly, the young man and Juliana were very professional yet a big smile they were a pleasureKenneth P.
There is an issue with the amount of space available to leave a vehicle while renting a truck. This lack of space also requires this location to force you to drop off at a different U-Haul facility if they don't have room for the truck being returned.Brian M.
charged me extra gas, wrote an email but no response. order# 27808060Haimeng X.
On my experience it was perfectMiguel O.
Great service as always. Thank youCANDACE W.
The U-Haul agent did not know how to use the system to rent a truck. It took over 45 minutes and all I was trying to do was pick it up because I had registered online. Then, the agent forgot to put in the dolly. Then the agent informed me that even though I had reserved three sets of furniture pads that they didn't have any.Howard E.
A young lady by the name of Candis was very helpful, polite,and friendly. Her as well as other staff ( Brigette ) have always been so helpful, at the least should be commended for their hard work, with a raise. Thank yourobert G.
Customer did not leave a comment.Richard V.
Customer did not leave a comment.Jonathan M.
Customer did not leave a comment.Surya K.
Customer did not leave a comment.joo J.
Customer did not leave a comment.Ramzi M.
I have been pleased with my service and storage unitDANIEL L.
friendly staffANA MARIA S.
Worker at front desk was very polite!!!!! She deserves a raise!! Did well for being only worker, and like 7 customers!!Edgar R.
Customer did not leave a comment.Luis C.
Great servicelisa G.
Customer did not leave a comment.LISA W.
Candace was super great and took care of us in a situation when rentals we're in short supplyJay K.
The person at this location told me they can not accept 15 Ft. rental due to space limit, and can not park on the street, after phone call to U haul another location, finally she told me ok to drop off.Paul J.
Candice was Great!!Steve H.
Candace was GREAT, it was not only the best U-haul customer experience I've ever had, it was one of the best customer experiences I've ever had. That lady was witty, charming and extremely helpful. I recommend an immediate promotion.caleb H.
First of all the mileage is wrong, I sent a picture with the correct mileage and it was not adjusted at the end, second of all I returned the truck with the same amount of fuel as I picked it up which was at a1/4 of a tank yet you are charging me for 3 gallons of fuel, you charged me for the service of fueling the truck yet you have me credit for the same service, that tells me that you are just asking charges that don't really exist. Bad service.Fernando M.
Customer did not leave a comment.robert S.
Customer did not leave a comment.Michael V.
Customer did not leave a comment.Mike V.
Customer did not leave a comment.DJUAN W.
The woman who helped me was wonderful. She made the whole experience was delightful. Thanks!!Lawrence W.
Thank you again.anthony B.
The cabin was a bit dirty with soda residue in the cup holders, but other than that, the truck was fine.Allen C.
Nothing, my experience was excellent from the moment I made the reservation until I dropped off the rentalchristian D.
Customer did not leave a comment.Conrad L.
Really good customer service.RUBEN B.
Customer did not leave a comment.Fernando M.
Don"t change anything. Weekend Lady was friendly with a supper positive attitude.JAMES D.
Great service and nice, but they didn't ask if I wanted coverage they just charged me without asking other places usually askLOUIS C.
Customer did not leave a comment.FERNANDO M.
To expensiveMaria C.
Quick and painless. Front desk was very friendly and helpful.michael B.
Truck was out of gas, had to wash windows could hardly see out of them. Back of of truck was dirty had to sweep out myself. Only gave me a $18.00 credit for gas, soon stead of paying $2.85 for gas at drop off location I payed $3.45 at pick up location, only offer $18 credit do the math I got screwed, will never use u- haul again!!!randy P.
Customer did not leave a comment.Eddy V.
As long as you hide the SAFEMOVE charge of $14.00 for the rental without giving the Customer the option to Opt-out I refuse to do business with you again. How do you AUTOMATICALLY add it to the contract without giving the Customer the option? Not fair! And I will make sure to spread the word about this hidden fee. Wait till I YELP you guys, so don't be shocked.Michael S.
Customer did not leave a comment.Daniel C.
Customer did not leave a comment.JIAN Y.
How can Pomona Uhual allow a random person to use a different person's account without their consent? Who's allowing this to happen? Please contact me with your manager directly at 714-855-5689 and speak to Tung / Adam to settle this complaint.Tung T.
Customer did not leave a comment.christopher F.
Put up a large sign so people returning trucks know to park them across the street; I did not know this and had to back my way out of the area near the office, and there's little room.Matthew L.
Not much I have no complaintsDANIEL R.
Best customer service as always :)CANDACE W.
Customer did not leave a comment.Patrick B.
Truck was clean but a tire needed air. Personnel had a hard time locating the keys and it took us 45mins to get the truck.Marvin R.
Bridget was incredibly kind, helpful, and understanding. She went out of her way to make us feel welcome in our new area.Dallin F.
Wonderful customer service. Definitely returning again.Juan R.
This is a smaller operation compared to some of the places where I have rented UHaul trucks, but there was almost no wait, and the service was equivalent. I'll try them, again, if the need arises.Hans C.
Customer did not leave a comment.Anthony G.
They are true professionals.Victor M.
Customer did not leave a comment.Jessica C.
Candace is a great awesome customer service employee all the employees are amazingTHERESA C.
The lady at the pickup location was really helpful and friendly. Genuinely appreciate the service.JIAN Y.
Customer service is excellent.SYLVIA W.
Friendly and well educated when it comes to U-Haul very helpful I would go there many many times over and refer to everybody I know great experienceRichard L.
Candice was wonderful and went above and beyond to make my experience pleasant and easy. She was VERY sweet and friendly. :)Cynthia D.
Customer did not leave a comment.MANUEL H.
Nothing Candace has such great coustomer serviceTHERESA C.
Customer did not leave a comment.Antolin D.
Excellent and thank you.firdauzi C.
Customer did not leave a comment.Eric F.
Great customer service!Casey B.
Excellent service. I will always rent Uhaul trucks from this location.CANDACE W.
Customer did not leave a comment.SYLVIA W.
Candice was awesome!!!erick S.
Customer did not leave a comment.Raylynn G.
Nothing , Candace was amazing very professional and very friendlyTHERESA C.
Nothing , service with a smileTHERESA C.
Customer did not leave a comment.EVELYN N.
Stay just like u r. ??Steve H.