Customer Reviews for Pomona Personal Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Pomona Personal Storage

Overall rating:

Reviews without text are currently hidden. Show them

LATREASE M. on

Rating:

The customer service was fabulous.

Edward Y. on

Rating:

Customer did not leave a comment.

michael k. on

Rating:

Customer did not leave a comment.

jeff f. on

Rating:

Uhaul was very dirty. Difficult to do a walk around the vehicle and assess existing damage due to the uncleanliness of the vehicle. The office itself smelled like cigarettes. I would not recommend this location.

Masood C. on

Rating:

Excellent customer service indeed!

maria m. on

Rating:

Customer did not leave a comment.

VALERIE L. on

Rating:

Great service very helpful esp since it was my first time renting a uhaul, if i need one again i would deff come back, thank you

RYAN W. on

Rating:

I'm always treated like family. I've been going to this location for years!

CARLOS S. on

Rating:

Customer did not leave a comment.

CARLOS S. on

Rating:

Customer did not leave a comment.

Peggy C. on

Rating:

Customer did not leave a comment.

MARIA R. on

Rating:

The service was ok, What I did not like at all was that the office smelled like cigarette smoke so bad that my husband had to wait for me outside with my 9 year old daughter. The lady was nice and friendly but smoking inside a public place is not acceptable I could barely hold my breath not to smell it was that bad.

Arron R. on

Rating:

My only recommendation is that the vans be cleaned inside and out on a regular basis. This store is conveniently located near my home and the employee, Stevie, made the experience very pleasant. Thank you.

Michelle M. on

Rating:

I believe I was told .29 cents a mile if I go over. I had rented the cargo van. When I got to the office she said. 59 cents a mile. My contract says my overall allowed mules and right above it said .29 cents a mile. Was it supposed to be 29 or .59 cents a mile if I went over my allowed miles?

lisa g. on

Rating:

Don't go to a corporate location they don't care and they don't answer their phones

Brenda H. on

Rating:

Customer did not leave a comment.

Dennis F. on

Rating:

Customer did not leave a comment.

Tony D. on

Rating:

The person at drop off location was very nice and helpful. I had a terrible experience with the reservation process. I need to rent a truck for this coming weekend and am dressing the reservation process whoop does not work.

Brenda C. on

Rating:

The representative was very professional, and helped me even though she was getting ready to lock up for the day. She parked the 15' truck in the parking area, as backing it up across a busy street was too scary to me. She was so incredibly professional and kind! After a very long day of moving, it was great to receive such great care and attention, by someone who is very professional! My biggest thanks to the employee who helped me with my return today! I think her name is Sharon (at your 1210 County Rd, Pomona CA location). Best employee ever.

KEN M. on

Rating:

Customer did not leave a comment.

aninder s. on

Rating:

Customer did not leave a comment.

Jesse A. on

Rating:

Customer did not leave a comment.