Customer did not leave a comment.Wendy O.
Customer Reviews for Pop & Sons
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Hire better people because these staff in Vance pops and sons Uhaul is highly disrespectfulMarvin L.
Wasted approximately 2 hours of time trying to pick up rental on a holiday weekend. Not the fault kid Pop and Sons but the fault of U-Haul customer service.Terrance G.
You charge me for Dolly equipment, but the equipment was not in the truck. Please return my $12 dollarsMaria P.
Niky needs to be nice.Libby V.
I had scheduled to pick up the equipment at 5:00, when I arrived at the site at 4:40 the office was closed and a note was on the door that said to call a number for assistance. I did and they said that it would be 30 minutes before they could get there. At 5:17 they finally showed up.Jason L.
The u-haul computer system was having problems, but Samantha was patient and professional and helped us through with the delays. They made a stressful situation better! Great place and business. We could not have been happier! Thank you!!!Sam B.
Customer did not leave a comment.Roy H.
Ensure the vehicle interior is clean and free from debrit from previous user. Ensure the vehicle is maintained and topped up with washer fluid Ensure the reception area is clean and renter is not bombarded with cats jumping on him.ANDREWB M.
It was a good experience and the price was reasonable.Albert J.
Maintain what you're doingCarl D.
Customer did not leave a comment.JON D.
The staff was very helpful with ensuring I had a truck available for rental.. Very courteous...JEMARQUIS B.
They weren't open when we arrived.DEBORAH P.
Customer did not leave a comment.BRITTANY W.
I was billed an extra day. I returned my truck to the destination that was on my reservation and receipt. I was due to drop the truck off by 8/13 8:00AM. I dropped the truck off on 8/12. The destination on my reservation is Pop & Sons Address: 17035 US Hwy 11 N Vance, AL 35490. I called them and they said I was supposed to drop the truck off in a different city which is completely and utterly false. I dropped the vehicle off at the EXACT location on my contract. They said the problem is Uhaul's to fix.DENNIS A.
Customer did not leave a comment.JAMES A.
Customer did not leave a comment.Cheryl A.
Very happy with service. Office is normally closed on Sundays but they came in and opened up anyway to handle the rental.DANA T.
Was told I would get my deposit ba cc k and they charged me 122.89 for 4 hours. Less thank 50 miles and put gas bck in it.Daphane T.
Customer did not leave a comment.DONNA D.
Customer did not leave a comment.RICKEY V.
Lack of cruse control on the truck is my only complaint.COLIN R.
Customer did not leave a comment.Brady M.
Customer did not leave a comment.DENNIS A.
Customer did not leave a comment.MICHAEL G.
Customer did not leave a comment.BILLY H.
Customer did not leave a comment.Michael J.
Samantha is GREAT! I hope I said her name right. I told her what happened with my house now being ready and me and my children were in a hotel with our Uhaul parked with our stuff. Anyway, I cant say how blessed I was to talk to them at that location. They soothed me greatly!SHELIA S.
The ladies there were very helpful and considerateGeorge R.
Customer did not leave a comment.KENNETH G.
They were very friendly and helpfulBrenna S.
Customer did not leave a comment.Robert P.
Customer did not leave a comment.PHILLIP T.
Customer did not leave a comment.Tyler H.
The lighting was nonexistent. Drove by it twice at night and never saw it. Needs a sign closer to the roadANTHONY F.
Customer did not leave a comment.Savannah R.