Customer Reviews for Port City Outdoors

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Port City Outdoors

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Ashley H. on

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Dragoljub B. on

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Love port city outdoors location. Melissa is always so friendly and place is well organized.

Rhonda V. on

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steve H. on

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Zachary H. on

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Kyle F. on

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Good thing they stayed open late this night. I did the 24/7 pick up option and my key wasn't on the truck in the lock box. They had it inside because they forgot to put it out. The man was helpful and truck clean

Frederick F. on

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Juan P. on

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Michell O. on

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Owner was very helpful and the truck we rented was in excellent shape. Thank you Port City Outdoors for making our move an easy one!!! Will recommend you to others!

Robert P. on

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WALLACE W. on

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Have half day rentals on trailers 3 and small trucks for local use.

Jason G. on

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Nancy O. on

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John H. on

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great service and knowledge

Jeffrey S. on

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Michael E. on

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Raymond C. on

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Efficient check out. Well done.

brett S. on

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Phillip C. on

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joe P. on

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They were excellent and very helpful.

Shane M. on

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Rodney B. on

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Frits G. on

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Rachel W. on

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Please be clear on the charges and handle it the day of return.

Steven M. on

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Excellent customer service, I use them each time I nee a UHAUL rental.

Michael M. on

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Dragoljub B. on

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Thanks to Melissa she was awesome and U-Haul is the best!

Donna B. on

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Joe was awesome and very helpful with the whole process .

Adam P. on

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Super friendly staff.

david P. on

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Always a pleasure working with this location

Angela R. on

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donny W. on

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Get rid of this agent!!!!!!

James B. on

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Jennifer S. on

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Charged for 5 gallons of gas when I left it exactly where it was when I picked it up

Erik F. on

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jill W. on

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THOMAS M. on

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sammuel S. on

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Very nice people very easy to work with.

William G. on

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When we picked up our truck, the lady at the counter was very nice, she charged our card at time of pick up. When we returned the truck, there was a sign on the door be back at 10:30, so we waited a half hour. When the man arrived at the store he was unfriendly and acted as if we were inconveniencing him. He too charged our card a second time for the correct amount (we returned the truck a day early). We waited a few days for the first charge to come off our account as we knew it takes some time to clear, however BOTH charges went through, when we called, the same man answered and was very rude and stated there was nothing he could do about it. My husband complained that he was unfriendly and we would never recommend anyone to go there, after my husband hung up, the charge "magically" dropped off...VERY UNPROFESSIONAL, it's a shame because it was a nice store we would have frequented.

Kirsten J. on

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Michael B. on

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Chris D. on

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Thomas L. on

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Thomas L. on

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Robert S. on

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Eric S. on

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Gary K. on

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The truck was clean inside and out, but the windshield was filthy on the inside. I had no means to clean it so I suffered through the 300 mile ride heading west and when the setting sun glared on the dirt I was blinded.

frank M. on

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Open earlier than 9:00.

Steve D. on

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clean the truck! inside box was a disgrace, I had to clean it before loading

Nicholas M. on

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David C. on

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ROBERT J. on

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Friendly service!

tom L. on

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William W. on

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ROBERT J. on

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Mandy J. on

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Wil N. on

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NICHOLAS S. on

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I had an exceptional experience with this UHaul location. The gentleman that assisted me went above and beyond to ensure I was taken care of and had everything I needed. If I rent another UHaul, it will be from this location.

Kevin K. on

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JOSEPH C. on

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Great experience..and Melissa was very helpful..and the store was great...makes me want to come back again and again..

Monica L. on

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Very convenient and helpful

scott L. on

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The truck was not cleaned out in the back, there was dirt and screws on the floor. I swept out the truck before I returned it.also the bottom close up mirror on the driver's side was cracked.

ROBERT M. on

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thomas S. on

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chris N. on

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Michael H. on

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No suggestions...everything was as it should be.

jerra J. on

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Connie L. on

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Nothing - they were great!

Janet L. on

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Push the insurance. The customer service was excellent

paul R. on

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At the time that I reserved a truck, the gentleman explained that he only had a 10’ van. No one in the surrounding area within u haul had anything bigger. I reserved the van and he was very attentive to my needs. Suggestion. Ensure that there are plenty of vehicles for use.

JAMES S. on

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800 uhaul gave confusing information about the truck. The truck was not available when 800 uhaul said it would be--I had my choice of pick up at 8 or 9 am. The truck was not due back until 9. The store owner was very gracious and made sure we were comfortable until the truck arrived. This was a mix up with 800 uhaul and not the store.

KEITHAN B. on

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kara B. on

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Mark B. on

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CLAYTON B. on

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Eric R. on

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Great service and easy rental

peter P. on

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Best service I have had in a long time

alicia J. on

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richard S. on

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maintain what your currently doing!

MELINDA C. on

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David F. on

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Very nice customer service

WALLACE W. on

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James G. on

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lori M. on

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Mitchell R. on

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Kyle B. on

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Owners very professional and efficient processing documents and equipment. 5 star experience

Eric K. on

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What a terrible experience. When you pay this much for a rental truck you expect it to be right. First the location is susposed to be open at 8 am, they were not. We had to wait for them to show up. The truck was clean but not well maintained. The traction light kept coming on and beeping like crazy. The cab lights, dashboard lights and radio would would just stop working. You have to stop turn off the key to get them to come back on. Wanted to let the rental location know when I returned it but heres a shock no one was there. I left the truck and did the drop box. I called once I got the email reciept because they charged me for 3 days not the 2 day I booked it for. The gentalmen was quite nasty and said I booked it online so it was something I did wrong. He tild me to call uhaul and they would have to fix it. I did just that and was helpex by a nice young lady. I did not want to yell at her so I saked to talk to a supervisor so she put me on a call list. REALLY A CALL LIST????? She said I should hear from some by Monday. Then I get a call from the rental location and now they want to be my best friend. Thwy said we are sorry it was our fault we overcharged you and so sorry about the truck issues we are takeing it out of service. Great how does that help me???? What a joke, as far as i am concerned I kept up my end of the contract Uhaul did not!!

Derick L. on

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Great people and excellent store....

Vincent L. on

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order no. 26521472, I pressed no thank you for safe move on line , it seen to reach you as a yes. During pickup I was not showed contract to see that it was on there or told about it. I talked to someone from to let them know before I came that I was having trouble completing online form they said it's ok because it went through. i'm 74 yrs. old on a fix income and don't have extra is why I declined everything which meant me and my wife had to carry some heavy stuff

Amanda G. on

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donna S. on

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Kenesha G. on

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brian R. on

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It was difficult to find a truck at times due to so many people having to move due to storm damage and flooding..had to go the next town over which was no big deal..But rates were way better than Ryder which is ridiculous prices they have..Thanks Uhaul..

Deron W. on

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Nothing! Absolutely the best service.

DAVON H. on

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Very nice prompt service. Great experience during a stressful time.

joan S. on

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very helpful, friendly, agreeable

Mary Karen G. on

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They were very kind and extremely helpful. Would use them again

Sarah C. on

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Guy was great. The uhual system didn't save this as our dropoff even though it was on our paperwork. But he just asked for the paperwork and took the truck.

Shannon E. on

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This location was extremely helpful and friendly! Melissa and John are amazing and I loved renting from them! They certainly went the extra mile for us to get what we needed!

Emitt W. on

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