Customer Reviews for Portage Budget Storage LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Portage Budget Storage LLC

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Anders B. on

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Davidjohn M. on

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Michael T. on

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The two young office people were professional and enjoyable to work with!

Damien C. on

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Arrived to Houston from Kalamazoo to find everything in the front 1/3 of my trailer wet. All of the cardboard boxes were falling apart, and several pieces of furniture will require refinishing.

Mark M. on

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Very friendly people pick up and return

Mark K. on

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Alex I. on

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darren z. on

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I was not a big fan of the person who kept trying to raise the price on me. felt like I was being nickel and dimed, I had to show her my uhaul confirmation email with the price and she quickly reduced the price. very unprofessional. Check in time was slow, I did the pre-check and it still took 20-30 minutes. The trailer pulled great, love the equipment.

Charles C. on

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BRIAN B. on

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The after hours check-in was easy to follow and convenient.

STEVEN O. on

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Donald M. on

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karl w. on

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Zachery H. on

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Krystal K. on

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Was able to drop the truck off after hours with no issues

Donald M. on

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Ryan P. on

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Chad V. on

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Everyone there was extremely helpful

Brian B. on

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Lawrence C. on

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While the trailer was not dirty, I would expect it should have been swept out. It wasn't. Overall extremely attentive and caring staff and well maintained equipment... no problems.

Ilene F. on

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When I booked the trailer, I was under the impression I was picking up at the Center location in Portage. It was about 5:10 when I received the call from the location on Sprinkle. After a little confusion (on my part) thinking I was going to the other location, It was cutting close to their closing time. The lady was so nice and helpful and told me she would wait until I got there. I wish I would have gotten their names at the Sprinkle Rd location, but they were both so helpful and accommodating, even though it was their closing time, they never once acted annoyed or hurried.I was very impressed and I will rent from them every time from now on.

Joseph S. on

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The location was fine. The online mobile experience was terrible. I was supposed to pick up the truck at 8:00 am. It took over 45 minutes for the online part to work and never actually worked. Luckily a manager showed up and was able to get me truck. The truck was fine for most of the day. On the highway between 55 nd 65 the truck shook uncontrollably. I could not get up to speed and it felt very dangerous. I told the lady at the counter about it when I dropped the truck off and she barely acknowledge my comments and handed me my bill. I definitely will consider different options next time I need a truck.

Jennifer H. on

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Kendall K. on

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Jt H. on

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Tried to assist me with figuring out what I could do about making the situation correct. On the phone the lady who rented me the equipment said she over charged me and the lady at the return location expressed how to contact management to correct it.

Laura S. on

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Was great working with staff. Would highly recommend them.

Katie W. on

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Staff was very helpful and friendly.

Jessica Z. on

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Arduous process for drop off in lieu of personal. No clear process for dispute regarding overfilling gas & "over millage". Uhaul definitely benefits from the courtesy of it's customers financially.

Randy d. on

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Had problems with the debit card that I used 2 years ago. Little frustrating. Was able to use another card that my stepfather had. I had enough money on the card to pay for the rental, and card was denied due to being a prepaid card, I pay everything with this card.

Justin P. on

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Brandon H. on

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customer service was excellent however the for a storage facility that makes it's money storing peoples personal belongings the security is pretty weak. I asked if it would be safe to leave my car parked in their lot right in front of their front door while renting their truck. in the 8 hours it was parked there someone hit my car without reporting it and they were unable to help me figure out who was responsible for the damage. you would think a place like that might have a few security cameras at least to help keep peoples belongings secure.

Shasta J. on

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JAMES L. on

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Nothing

Douglas B. on

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rob r. on

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Kionna J. on

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Sarah M. on

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Staff was very friendly and helpful!

barbara b. on

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The truck was reserved 1 week before needed at the drop off location, where I would assume it would be picked up from and returned too. but I was informed 2 days before the date needed to pick it up somewhere else, Seems like it was done pourposefely to add more miles to the overall rental.

Marcia V. on

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I liked the self closing doors on the indoor unit that goes to the outside.

Frederick R. on

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mark b. on

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DONALD H. on

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Great experence!

Sarah B. on

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Mark O. on

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Janet P. on

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We drove the trailer in a blinding rain/ice and snow storm with NO LIGHTS!! The lights worked when we left the service center, but it was determined upon drop off that there was a short in the wiring. Very dangerous travelling experience. Very disappointed that we had faulty equipment and did not know it until we were about halfway home. I would like to be reimbursed in full. 231-384-0059

matt g. on

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Joyce C. on

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The truck handled very well.

RONALD S. on

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Great staff-very personable and helpful. We appreciate the service.

Joseph P. on

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Mary Z. on

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Best customer service I’ve ever had with U-haul or any other rental service. The girl at the desk was very friendly and truck was already waiting and warmed up when we arrived

Bill S. on

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John S. on

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I always get a great experience with Portage Budget Storage

RICK B. on

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Helpful

Conn M. on

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All was good.

Sandy N. on

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AL B. on

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Al B. on

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Marc G. on

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This was he best experience with U-Haul that we have had. The ladies that took care of us were extremely customer-service oriented and wonderful! We will always come back to his location because of the amazing service we received!

KYLEE M. on

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Very friendly staff!

Latina T. on

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Peter G. on

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As you have, havevthe truck we need at a good and fair price. Great office staff .

Kari M. on

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Peter G. on

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Kirk L. on

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Brett W. on

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The two girls in the office when I picked up the U-Haul, were very friendly. I appreciated that. It is a super location for me and most importantly, the truck ran great and served our purpose! NO BREAKDOWN!!!!

Kenneth R. on

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James C. on

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Great service and best value!!!!

Mitchell B. on

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I really can't think of anything! My service was exceptional!

joe s. on

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David H. on

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Jeff k. on

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rhonda t. on

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These ladies were very RUDE. I feel U-HAUL tries too get a much money as they can from you. Who charges 30$ dollars a gallon for gas? The gas hand was exactly where it was when left the U-HAUL in Dowagiac. I wish I had taken a picture. So after returning from the gas station a second time. Then she comes with we went over the mileage. In a unfriendly tone. So became frustrated and asked her take the money we owed and to let me leave. Then a second lady chimes in and address me as sweetie. I asked her to stay out of the the conversation all I wanted was my change. Slowly the lady that was giving me my change was typing something into her phone. Which I thought she’d already done when she was sitting inside the truck for ten min. Before announcing we still owed more money. I just wanted to leave. Then the second lady tell the lady that’s still typing something into her phone to give me money and put me on X list. So I couldn’t use U-HAUL again. Now after experience. Why would I want to use U-Haul again? So I took my money and headed for the door. While the second lady is shouting something to me as I left. What happened to the customer is always right? I was paying for the extra mileage. They should have given me my change and let me leave. Especially since I was already frustrated. I didn’t feel like a valued customer at all. It felt more like a street fight. I hope you guys really read these reviews. I told my daughter what happened and she told me when she went in to buy boxes they didn’t seem friendly then. I work with the public. If I run into a unhappy customer I do everything to make them happy. I never get into a shouting match with them. I should have been given my change and aloud to leave.

Rob H. on

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The appliance mover is really not good. It is a lesser quality than what I expected. When trying to tip a refrigerator back to roll, the strap holding it would stretch, not allowing a tight grip. As a result, we ended up with a marred surface. The add-on for the "appliance" mover was a waste. The truck itself, and the staff were both good.

Clarence H. on

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Fast and easy,. Great personable friendly professional staff.

Daryl B. on

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Richard D. on

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Make sure it is working befor you send them out

Mark G. on

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I rented a trailer for a trip to el Paso and it made me pay for 6 days when I didnt use it for 6 days I think that is complete crap and i should get half my money back since i only used it for 3 days... if this is how uhaul is going to operate I will choose another company when I travel back

Natalie J. on

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They we so friendly and prompt. I will definitely go here again for my moving needs!

connie b. on

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Alyssa J. on

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Timmie J. on

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lori r. on

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Everyone was great and professional, I appreciate all of the hard work and effort into our rental experience. Considering that we rented the U-Haul to deliver items for charity, you help a great cause. Thank you.

Joshua F. on

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cheryl W. on

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Dennis M. on

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Keep up the good work.

Danielle S. on

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Costumer service was amazing. We had over an hour of issues with the virtual pick-up provess, but as soon as their doors opened, they were so quick in handling our issue. Wish I would have waited to pick-up with them in the first place.

Shannon G. on

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These two ladies are fantastic!

eileen m. on

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It great people who work there and help everything what I ask..

lisa w. on

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Nothing , Alicia and Kelli were very professional and very pleasant to work with! Great job!

HAROLD L. on

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timothy w. on

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Shelba F. on

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The girls running this location are awesome! Very thorough and professional.

Carol P. on

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Patrick M. on

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The ladies were very pleasant, there was a problem with the computer and it caused a delay of more than an hour, other than that everything was good

Mike G. on

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Lisa was EXTREMELY helpful, professional and pleasant to work with. She made the experience an excellent one. Thank you!

Julie M. on

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Jennifer T. on

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Nothing keep doing what you're doing!!!

Kimberly B. on

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Chester N. on

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Barbara G. on

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The need for a rental truck did not come up until the morning we made the rental. So you could imagine how pleased we where that we could rent a truck on such short notice and that the experience went so well. While we certainly won't make it a habit to wait until the last minutes like that in the future, it is nice to know that when emergencies happen, there is someone you can count on.

Annick B. on

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Avoid the Lovers Lane location by all means. They did not have the truck we were promised and sent us to Sprinkle but with the wrong address. We drove for 40 minutes before finding the location on Sprinkle Rd.

Daniel F. on

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I did all the preregistration online to speed up the pickup but not everything was ready when i arrived.

Stacy M. on

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Kelly was absolutely amazing! She was kind, well knowledged, and just a joy to work with. I would absolutely recommend this location to anyone.

Chad M. on

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Keep up on maintenance and cleaning of trucks and equipment. I pity the next person to drive the truck I rented as it is incredibly hard to control. The steering column was loose enough to have an inch of play either way and the alignment way out so bad the wheel had to but at a quarter turn to drive straight

William D. on

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Todd K. on

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We did two rentals on two separate days, both needing to be picked up first thing in the morning. Since the office wasn't open we had to use the self-serve, which had a lot of hoops to jump through. And then the key box for our truck was empty. A frustrating experience when we were on a time-constraint for our moving.

Dennis M. on

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We were treated very professionally, we'll be back.

JULIE O. on

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I am very satisfied with the unit I rented and the service