Customer Reviews for Portage Budget Storage
(U-Haul Neighborhood Dealer)

673 reviews

6741 S Sprinkle Rd   Portage, MI 49002

(269) 216-4273

Location Hours

  • Mon-Fri: 9:30 am - 5:30 pm
  • Sat: 9:30 am - 3:30 pm
  • Sun: 9:30 am - 1:30 pm

Services at this Location:

Contact Us

(269) 216-4273

6741 S Sprinkle Rd
Portage, MI 49002

Services at this Location:

Location Hours

  • Mon-Fri: 9:30 am - 5:30 pm
  • Sat: 9:30 am - 3:30 pm
  • Sun: 9:30 am - 1:30 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

BARBARA W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sandra E. 
Rating:
5.0

Customer did not leave a comment.

PAUL JOSEPH L. 
Rating:
5.0

Customer did not leave a comment.

Robert D. 
Rating:
5.0

Customer did not leave a comment.

SPENCER LANGDON P. 
Rating:
5.0

Mike and Kelly were wonderful to work with, very knowledgeable and friendly. I would recommend this location for rental strictly based on these two staff members.

LYNN GEORGE S. 
Rating:
5.0

The lady made the drop off experience super easy and quick

Cameron S. 
Rating:
5.0

Customer did not leave a comment.

PATRICK JOHN A. 
Rating:
5.0

Only place I'll rent from, very good customer service.

MARK ALAN M. 
Rating:
5.0

Customer did not leave a comment.

DANIEL J W. 
Rating:
5.0

Customer did not leave a comment.

SANDRA J. 
Rating:
5.0

Wish they were upfront about all the fees and the required insurance. If I had known I had to pay an extra 30-40 dollars in fees and insurance on top of the already high price, I honestly would not have rented.

Camilla V.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jose G. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM THOMAS G. 
Rating:
3.0

Parking lot is too small for easy trailer parking

Derrek S. 
Rating:
5.0

None.

BRIAN ELLIOTT C. 
Rating:
5.0

Super nice people!!

Valerie M.  |  Overall Experience 
Rating:
5.0

The young man was very polite and nice.Good customer service!

TAJSHA TONIK B. 
Rating:
5.0

Customer did not leave a comment.

Angela D. 
Rating:
3.0

The truck didn't start after the lady moved it up. I had to go to a Sprinkle Rd store. The lady at Portage Rd had asked them to take. $15 off and not to charge the first 12 miles but they said they couldn't do that. The lady on Sprinkle did bring the gas mileage charge down

JOANN JONES M. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Very fast and easy

Jeffrey S. 
Rating:
5.0

Customer did not leave a comment.

Amy L. 
Rating:
5.0

Customer did not leave a comment.

Catherine F. 
Rating:
5.0

Customer did not leave a comment.

Clifford J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BALKRISHNA JULIU S. 
Rating:
5.0

Customer did not leave a comment.

BRAD O. 
Rating:
5.0

The women were very friendly and very helpful!

Samantha H. 
Rating:
5.0

Customer did not leave a comment.

Patricia L. 
Rating:
3.0

Business closed had no idea how to turn trailer in .

Jessica R. 
Rating:
3.0

Lovers Lane, Portage Mi location The cab of the truck reeked of dead fish

TINA MARIE B. 
Rating:
5.0

I use a cargo trailer to haul band equipment to our gig. $20 for peace of mind is very much worth it!!!

Richard M. 
Rating:
5.0

Customer did not leave a comment.

Ken P. 
Rating:
3.0

I had wanted to rent a van from the location where I have a u-pod. It was very inconvenient NOT being able to do this. I think it cost me money and I know it cost me time.

Marlyce R. 
Rating:
5.0

Customer did not leave a comment.

Aubrey R.  |  Overall Experience 
Rating:
3.0

Website/app needs to accurately reflect the current situation, not just what is reserved. Luckily I was able to get a much bigger truck (26ft instead of 15ft) at my desired location, but only because I called the day before because the companies other location was on the website. If it had shown the correct address, I wouldn't have called, and I would have shown up and not had a truck to rent.

CRAIG ARTHUR K. 
Rating:
5.0

Customer did not leave a comment.

Glenn M. 
Rating:
5.0

I loved the experience that we had at this facility. The staff was super friendly and helpful. I would definitely recommend this facility!

Tina K.  |  Overall Experience 
Rating:
5.0

Best U-Haul experience ever!

Stephen M. 
Rating:
5.0

Customer did not leave a comment.

HALLIE ERIN S. 
Rating:
5.0

Nothing, your staff goes above and beyond to take care of customers!!!!!!

Mark J. 
Rating:
4.0

Customer did not leave a comment.

EDWARD JOSEPH K. 
Rating:
5.0

Customer did not leave a comment.

Linda M. 
Rating:
5.0

Customer did not leave a comment.

Grant C. 
Rating:
5.0

Nothing…. Quick and easy pickup location!

Troy S. 
Rating:
5.0

I have had 2 encounters with the staff at this location. They are extremely friendly and accommodating.

JOSEPH S. 
Rating:
5.0

This location has the most helpful and caring staff that I have ever run across!

Joseph S. 
Rating:
5.0

Customer did not leave a comment.

PATRICK JOHN A. 
Rating:
5.0

Lisa and the staff are all fantastic…!

Brian P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Anacleto A. 
Rating:
5.0

Customer did not leave a comment.

Katelyn H. 
Rating:
5.0

Two women hooked the trailer up and did a very good job!!

Robert A. 
Rating:
5.0

Great place & Great experience! Everything worked fantastic and as advertised. EZPeezy

John M. 
Rating:
5.0

Customer did not leave a comment.

Andrew D. 
Rating:
5.0

Very helpful

LAWRENCE REGAN W. 
Rating:
5.0

Customer did not leave a comment.

Edward N. 
Rating:
5.0

The app did not let me take pictures of anything so I had to go to the website on my phone. Using the Android version of the app. That delay plus how slow the app runs took 15 minutes to work out and I was worried about a late fee. Website ran great, app did not. No other complaints, great experience otherwise

Chase H. 
Rating:
5.0

Customer did not leave a comment.

LINDA K. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM CHARLES B. 
Rating:
5.0

Customer did not leave a comment.

KATHERINE MICHEL S. 
Rating:
5.0

Lady's working at this location were very helpful and courteous.

Randall G. 
Rating:
5.0

Hate to say that the experience and service was perfect , but it was . .so Thank you

Timothy W. 
Rating:
5.0

Customer did not leave a comment.

THOMAS SIDNEY M. 
Rating:
5.0

Customer did not leave a comment.

Tyrel C. 
Rating:
5.0

Customer did not leave a comment.

Scott W. 
Rating:
5.0

It was prefect in every way. Thank you

Frank N. 
Rating:
5.0

Customer did not leave a comment.

Larry L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

Mel V. 
Rating:
5.0

Customer did not leave a comment.

VINCENT ALAN W. 
Rating:
5.0

Customer did not leave a comment.

JOE K. 
Rating:
5.0

Customer did not leave a comment.

GARY JOSEPH S. 
Rating:
3.0

Nice service keep up good the work

Joey O. 
Rating:
5.0

Customer did not leave a comment.

Josh M. 
Rating:
5.0

Customer did not leave a comment.

Marla F. 
Rating:
5.0

Customer did not leave a comment.

PATRICK JOHN A. 
Rating:
5.0

Customer did not leave a comment.

Catrena N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anjum C. 
Rating:
5.0

Customer did not leave a comment.

Matthew D. 
Rating:
5.0

Keep doing what you are already doing. Your employees are fantastic. They were kind and helpful. I am very pleased.

Kevin B. 
Rating:
5.0

Customer did not leave a comment.

Sarah G. 
Rating:
5.0

Super friendly and helpful customer service!!

Jason T. 
Rating:
5.0

Very professional

David B. 
Rating:
5.0

Over the years I have gotten away from utilizing your company secondary to the state of equipment maintenance, pricing, etc. I am happy to state the site listed above met and/or exceeded my expectations. The personnel was professional and friendly. The facility was clean, and the equipment was in good shape.

Robert S. 
Rating:
5.0

Excellent check in experience and very helpful! And fast!!

RAYMOND DALE D. 
Rating:
5.0

Broken gate took months to fix.

Dan R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

Angela K. 
Rating:
5.0

The staff at this location is very helpful. Thank you

Todd P. 
Rating:
5.0

Customer did not leave a comment.

Thomas M. 
Rating:
5.0

Cruise control

Jeffrey S. 
Rating:
5.0

BEST U-HAUL RENTAL EXPERIENCE EVER!!! Kudos go out to the 2 friendly and extremely helpful ladies at this location who helped get us checked in to the rental truck and on the road in no time. These ladies are the true definition of great customer service!! I would highly recommend this location to anyone needing to rent a U-Haul in this area!

KATHERINE L. 
Rating:
5.0

Customer did not leave a comment.

AZENETHDAVILA R. 
Rating:
1.0

Customer did not leave a comment.

Lanae N. 
Rating:
3.0

Customer did not leave a comment.

Devin D. 
Rating:
5.0

Customer did not leave a comment.

Alan M. 
Rating:
5.0

Customer did not leave a comment.

Andrew F. 
Rating:
5.0

Customer did not leave a comment.

David N. 
Rating:
5.0

Everything was pretty much perfect. Things went smoothly.

CONNIE LYNN D. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

I expected an average experience but got an exceptional one! Plus the benefit that the employees were very nice, friendly and professional! Thanks

Dennis C. 
Rating:
5.0

The experience picking up the truck was good, and the people at the location were extremely friendly. The only tricky thing was that they had to call another contact at the time of pickup. It would have been great to know that ahead of time so I could let my additional contact know what's happening.

Sarah J. 
Rating:
5.0

Customer did not leave a comment.

Betty K. 
Rating:
5.0

Customer did not leave a comment.

Sandy J. 
Rating:
5.0

The ladies working were very friendly and helpful. Everything went well!

Andrea L. 
Rating:
5.0

Fix the gas gauge

Mariah C. 
Rating:
5.0

Customer did not leave a comment.

Patrick A. 
Rating:
4.0

Customer did not leave a comment.

Jason C. 
Rating:
5.0

Customer did not leave a comment.

PATRICK JOHN A. 
Rating:
5.0

Customer did not leave a comment.

Donald H. 
No reviews have been submitted for this location.

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