Customer Reviews for Portage Budget Storage LLC
(U-Haul Neighborhood Dealer)

650 reviews

6741 S Sprinkle Rd   Portage, MI 49002

(269) 216-4273

Location Hours

  • Mon-Fri: 9:30 am - 5:30 pm
  • Sat: 9:30 am - 3:30 pm
  • Sun: 9:30 am - 1:30 pm

Services at this Location:

Contact Us

(269) 216-4273

6741 S Sprinkle Rd
Portage, MI 49002

Services at this Location:

Location Hours

  • Mon-Fri: 9:30 am - 5:30 pm
  • Sat: 9:30 am - 3:30 pm
  • Sun: 9:30 am - 1:30 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Catherine F. 
Rating:
5.0

Customer did not leave a comment.

Clifford J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BALKRISHNA JULIU S. 
Rating:
5.0

Customer did not leave a comment.

BRAD O. 
Rating:
5.0

The women were very friendly and very helpful!

Samantha H. 
Rating:
5.0

Customer did not leave a comment.

Patricia L. 
Rating:
3.0

Business closed had no idea how to turn trailer in .

Jessica R. 
Rating:
3.0

Lovers Lane, Portage Mi location The cab of the truck reeked of dead fish

TINA MARIE B. 
Rating:
5.0

I use a cargo trailer to haul band equipment to our gig. $20 for peace of mind is very much worth it!!!

Richard M. 
Rating:
5.0

Customer did not leave a comment.

Ken P. 
Rating:
3.0

I had wanted to rent a van from the location where I have a u-pod. It was very inconvenient NOT being able to do this. I think it cost me money and I know it cost me time.

Marlyce R. 
Rating:
5.0

Customer did not leave a comment.

Aubrey R.  |  Overall Experience 
Rating:
3.0

Website/app needs to accurately reflect the current situation, not just what is reserved. Luckily I was able to get a much bigger truck (26ft instead of 15ft) at my desired location, but only because I called the day before because the companies other location was on the website. If it had shown the correct address, I wouldn't have called, and I would have shown up and not had a truck to rent.

CRAIG ARTHUR K. 
Rating:
5.0

Customer did not leave a comment.

Glenn M. 
Rating:
5.0

I loved the experience that we had at this facility. The staff was super friendly and helpful. I would definitely recommend this facility!

Tina K.  |  Overall Experience 
Rating:
5.0

Best U-Haul experience ever!

Stephen M. 
Rating:
5.0

Customer did not leave a comment.

HALLIE ERIN S. 
Rating:
5.0

Nothing, your staff goes above and beyond to take care of customers!!!!!!

Mark J. 
Rating:
4.0

Customer did not leave a comment.

EDWARD JOSEPH K. 
Rating:
5.0

Customer did not leave a comment.

Linda M. 
Rating:
5.0

Customer did not leave a comment.

Grant C. 
Rating:
5.0

Nothing…. Quick and easy pickup location!

Troy S. 
Rating:
5.0

I have had 2 encounters with the staff at this location. They are extremely friendly and accommodating.

JOSEPH S. 
Rating:
5.0

This location has the most helpful and caring staff that I have ever run across!

Joseph S. 
Rating:
5.0

Customer did not leave a comment.

PATRICK JOHN A. 
Rating:
5.0

Lisa and the staff are all fantastic…!

Brian P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Anacleto A. 
Rating:
5.0

Customer did not leave a comment.

Katelyn H. 
Rating:
5.0

Two women hooked the trailer up and did a very good job!!

Robert A. 
Rating:
5.0

Great place & Great experience! Everything worked fantastic and as advertised. EZPeezy

John M. 
Rating:
5.0

Customer did not leave a comment.

Andrew D. 
Rating:
5.0

Very helpful

LAWRENCE REGAN W. 
Rating:
5.0

Customer did not leave a comment.

Edward N. 
Rating:
5.0

The app did not let me take pictures of anything so I had to go to the website on my phone. Using the Android version of the app. That delay plus how slow the app runs took 15 minutes to work out and I was worried about a late fee. Website ran great, app did not. No other complaints, great experience otherwise

Chase H. 
Rating:
5.0

Customer did not leave a comment.

LINDA K. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM CHARLES B. 
Rating:
5.0

Customer did not leave a comment.

KATHERINE MICHEL S. 
Rating:
5.0

Lady's working at this location were very helpful and courteous.

Randall G. 
Rating:
5.0

Hate to say that the experience and service was perfect , but it was . .so Thank you

Timothy W. 
Rating:
5.0

Customer did not leave a comment.

THOMAS SIDNEY M. 
Rating:
5.0

Customer did not leave a comment.

Tyrel C. 
Rating:
5.0

Customer did not leave a comment.

Scott W. 
Rating:
5.0

It was prefect in every way. Thank you

Frank N. 
Rating:
5.0

Customer did not leave a comment.

Larry L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

Mel V. 
Rating:
5.0

Customer did not leave a comment.

VINCENT ALAN W. 
Rating:
5.0

Customer did not leave a comment.

JOE K. 
Rating:
5.0

Customer did not leave a comment.

GARY JOSEPH S. 
Rating:
3.0

Nice service keep up good the work

Joey O. 
Rating:
5.0

Customer did not leave a comment.

Josh M. 
Rating:
5.0

Customer did not leave a comment.

Marla F. 
Rating:
5.0

Customer did not leave a comment.

PATRICK JOHN A. 
Rating:
5.0

Customer did not leave a comment.

Catrena N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anjum C. 
Rating:
5.0

Customer did not leave a comment.

Matthew D. 
Rating:
5.0

Keep doing what you are already doing. Your employees are fantastic. They were kind and helpful. I am very pleased.

Kevin B. 
Rating:
5.0

Customer did not leave a comment.

Sarah G. 
Rating:
5.0

Super friendly and helpful customer service!!

Jason T. 
Rating:
5.0

Very professional

David B. 
Rating:
5.0

Over the years I have gotten away from utilizing your company secondary to the state of equipment maintenance, pricing, etc. I am happy to state the site listed above met and/or exceeded my expectations. The personnel was professional and friendly. The facility was clean, and the equipment was in good shape.

Robert S. 
Rating:
5.0

Excellent check in experience and very helpful! And fast!!

RAYMOND DALE D. 
Rating:
5.0

Broken gate took months to fix.

Dan R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

Angela K. 
Rating:
5.0

The staff at this location is very helpful. Thank you

Todd P. 
Rating:
5.0

Customer did not leave a comment.

Thomas M. 
Rating:
5.0

Cruise control

Jeffrey S. 
Rating:
5.0

BEST U-HAUL RENTAL EXPERIENCE EVER!!! Kudos go out to the 2 friendly and extremely helpful ladies at this location who helped get us checked in to the rental truck and on the road in no time. These ladies are the true definition of great customer service!! I would highly recommend this location to anyone needing to rent a U-Haul in this area!

KATHERINE L. 
Rating:
5.0

Customer did not leave a comment.

AZENETHDAVILA R. 
Rating:
1.0

Customer did not leave a comment.

Lanae N. 
Rating:
3.0

Customer did not leave a comment.

Devin D. 
Rating:
5.0

Customer did not leave a comment.

Alan M. 
Rating:
5.0

We had a unit for about 5 months. The access gate was disfunctional for the majority of that time. Access was limited to the offices business hours. The exit gate was kept open during that time and anyone could get in.

Lawrence R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrew F. 
Rating:
5.0

Customer did not leave a comment.

David N. 
Rating:
5.0

Everything was pretty much perfect. Things went smoothly.

CONNIE LYNN D. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

I expected an average experience but got an exceptional one! Plus the benefit that the employees were very nice, friendly and professional! Thanks

Dennis C. 
Rating:
5.0

The experience picking up the truck was good, and the people at the location were extremely friendly. The only tricky thing was that they had to call another contact at the time of pickup. It would have been great to know that ahead of time so I could let my additional contact know what's happening.

Sarah J. 
Rating:
5.0

Customer did not leave a comment.

Betty K. 
Rating:
5.0

Customer did not leave a comment.

Sandy J. 
Rating:
5.0

The ladies working were very friendly and helpful. Everything went well!

Andrea L. 
Rating:
5.0

The staff and their attitude really made this an easy decision. They were Fantastic and really awesome to work with. The unit and the perimeter was secure and well taken care of.

Joseph H.  |  Overall Experience 
Rating:
5.0

Fix the gas gauge

Mariah C. 
Rating:
5.0

Customer did not leave a comment.

Patrick A. 
Rating:
4.0

Customer did not leave a comment.

Jason C. 
Rating:
5.0

Customer did not leave a comment.

PATRICK JOHN A. 
Rating:
5.0

Customer did not leave a comment.

Donald H. 
Rating:
5.0

Customer did not leave a comment.

Jay W. 
Rating:
5.0

Customer did not leave a comment.

ANGELA KATHRYN-F K. 
Rating:
5.0

The portage group was great! They were friendly and extremely helpful.

Aubree S. 
Rating:
5.0

Customer did not leave a comment.

Karl N. 
Rating:
5.0

Customer did not leave a comment.

BELINDA B. 
Rating:
5.0

Very easy drop-off.

Mark B. 
Rating:
5.0

In the 9 months we had a storage unit, the card reader was down for a long time, leaving the gate opened for anyone to enter and when it was finally fixed a truck damaged the entrance gate, which still has not been repaired again requiring the exit gate to be left open. Don't understand why these breakages take so long to fix. Which means there is only access during business hours and not 24 hour accessibility. And anyone can access the storage units.

Mary L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DIRKLEON V. 
Rating:
5.0

Customer did not leave a comment.

Scott G. 
Rating:
5.0

Customer did not leave a comment.

Dan W. 
Rating:
5.0

Customer did not leave a comment.

Matt N. 
Rating:
5.0

Customer did not leave a comment.

Janet B. 
Rating:
5.0

Customer did not leave a comment.

Gregory M. 
Rating:
5.0

Customer did not leave a comment.

Deanna G. 
Rating:
1.0

**** you. You charged me an extra day for being 1 hour late. I would have kept it the extra day if I was told I was being charged another day. Thanks for the ********. I have rented trailers from here several times. Never again. Go ****** yourself.

Steven O. 
Rating:
5.0

The staff was amazing, efficient, friendly, helpful. The trick was super clean and comfortable. Your software system was easy to use to confirm condition of truck at the beginning and when returning it after hours. Well done!!

Sydney B. 
Rating:
3.0

Customer did not leave a comment.

cheryl L. 
Rating:
5.0

Customer did not leave a comment.

Dale T. 
Rating:
4.0

Everything was great, went very smoothly

Coleen P. 
Rating:
3.0

Customer did not leave a comment.

Charles R. 
Rating:
1.0

I was in awe how my this still $19.95 rental somehow became an $80 rental, for one day. The price kept jumping up and down. I felt very irritated when my drivers license was taken and UHAUL made a copy of my license. NO! You can take my number but you cannot make a photo copy. You had my credit card, why did you make a photo copy of my license? Then the guy sits there and types and types. I have no idea what's going on. I decline the insurance, which is called something weird, it's INSURANCE! Then there's all this confusion about what and when I'm going to return the vehicle. Well ya know, I don't move every year and I'm not sure if things are going to be done in a few hours or it make take longer. I was all over the place and had no idea who, how, what or why was going on. Did I get charged more or less if I kept it....? What were the parameters? It's like it was this big secret. I could not get any kind of straight answer about anything. Nothing! I'm not stupid but I could not follow anything they were saying. When I got home, I read the contract. But was still in the dark. I had rented the truck for a day, pick up at 9:30AM and was totally clueless about the return. Was it cheaper to turn it in before 9:30PM. Was I going to be billed if I did not put my key in the drop box by 9:30PM Yes or NO? No one would be clear, all they wanted was for me to commit to a time. To commit to mileage. They were not about to let me know what was going on. The lot was full of trucks, you couldn't fit another on that lot. So why the big issue of about me having to hurry, or feel the threat of being charged more. All in all this girl Kelly is the #1 reason I would never return or ever recommend Uhaul. No, in fact I think the Michigan Atty General should look into your practices. Uhaul is a totally misleading company and not worth doing business with. I would never recommend you. No to Uhaul. I told them at the site I'd be there in the morning and not to just charge my card. What did Kelly do? She called me at 9AM. She's boss hog, a total domineering manipulative person. By the way, every word that comes out of her mouth, is, this is what we're told to do.

Nancy K. 
No reviews have been submitted for this location.

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