Customer Reviews for Porter Mini Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Porter Mini Storage

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Robin O. on

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Scott S. on

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Jerrell R. on

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Aliene M. on

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I don't like the changes U-Haul has made to renting a trailer. It's like you have to wrestle with someone over the phone instead of dealing person to person with the people on the premises. I like talking with people person to person not "over the phone". I guess doing this kind of business is getting obsolete and is clearly out of date but believe me when i say "ole school" works!

Kevin G. on

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Awesome experience

Donsenia T. on

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Bennett W. on

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Supposed to pick up at 9am according to reservation. No one showed up until 10am and this put me behind. No one went out and assisted with hook up nor was any inspection done.

Katherine F. on

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Robert H. on

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Exact opposite from where I picked up the personality of a fish stick it over there the guy said didn't want my paperwork so I'll just put it in my computer and he walked in and shut the door

Joseph B. on

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ronnie J. on

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Jerry B. on

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The person that made my reservation over the phone did not inform me that i had to pic up using my phone on line and i was not able to pic up an internet stream at the location.

Ronald V. on

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Chris V. on

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totally satisfied with the physical locations and staff, the online self dispatch was aggravating.

MERCEDES C. on

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TINA C. on

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TINA C. on

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BARBARA D. on

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Clarence W. on

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Marcel V. on

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I had gone to my usual pick-up spot, J&J Exhaust. They didn't have what I needed, and called Porters for me. Excellence all the way around!

Garry C. on

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mike S. on

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Mrs. Porter was very helpful and I can't think of a thing that could be done to improve the renting experience

Lois C. on

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Would not change a thing.

Adam C. on

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DAVID R. on

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johnricka C. on

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ALICE E. on

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cassie A. on

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James W. on

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The Porters gave outstanding customer service. I would highly recommend them to anyone.

phyllis F. on

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Displayoffice hours

CHUCK C. on

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Katherine W. on

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Timothy W. on

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I was very disappointed to have to drive almost an hour to get this Auto Transport trailer. There needs to be more of these trailers in the Washington NC area.

Thomas P. on

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Mary A. on

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Everything was excellent from the first phone call to the pickup. Melinda, at Porter Mini Storage, is a Jewel; competent, kind, professional, friendly. Thank you so much. Change nothing!

SCARLET G. on

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CLARENCE S. on

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Nothing

Christopher D. on

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Everything. There was absolutely NOTHING about using your company that went well. From your website being slow, and purposely not user friendly (I'm sure so people will accidentally pay for extra moving supplies without realizing it), to your reservations meaning absolutely nothing and your customer service representatives HANGING UP on me, this was by far the worst experience I've ever had with a company. Not only did the online reservation not allow me to reserve a truck in my town (which is absolutely ridiculous since I made this reservation almost a week in advance), but it turns out, wasn't even a real reservation! In my experience, and according to a dictionary (I checked, since your company seems to be unaware of the true meaning of the word), a RESERVATION means you RESERVE the truck! I tried calling to see what I could do about getting the truck in my town, and the first customer service representative hung up on me- lovely. Then I tried to call the store in the town I had to settle for with my reservation (a 30 minute drive, mind you), and found out that he did not have my truck and informed me that U-Haul MAY OR MAY NOT actually provide a truck by the agreed date! So if I hadn't already been having problems with your awful company, I would not have found out that I did not have a truck to move my family out of my home until the DAY BEFORE. So I called customer service again, trying my hardest to get a truck SOMEWHERE that was a certainty, not a joke of an agreement as per your website. Not only did she confirm what the gentleman in the town 30 minutes away had said about U-Haul not telling me I wouldn't have a truck, but that my town and the other town were in two different regions and I would have to contact two different MCOs to coordinate the truck delivery. I called both these people and left a message. No answer, no call back. Not surprised at this point. So, I call customer service AGAIN and find out there's a truck in another town that is 30 minutes in the opposite direction of where we're moving. Whatever. I'll take what I can get at this point.

David B. on

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Candice P. on

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Curtis B. on

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Jack K. on

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The woman who helped me was excellent. She was very nice and went out of her way to help me and it made my move a lot more pleasant. I would definatly use her and this location again if needed.

JAKKI S. on

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Porter Mini Storage went above and beyond what was required of them to assure I received the truck that I needed. I actually needed a larger truck but Porter Mini Storage assured me that this truck would do the job and it was perfect. Many thanks to Melinda Porter for her guidance with my rental.

CHARLES H. on

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CHARLES H. on

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PATRICIA D. on

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CHARLES H. on

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Charles H. on

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Leonard B. on

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DON R. on

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Robet C. on

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PENNY S. on

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The rental was a car dolly. We drove from the eastern coast of North Carolina to Belen New Mexico with a Toyota Corolla behind us. The dolly was AWESOME & rode smoothly the whole intire trip. The personnel at both locations were extremely helpful, courteous & professional.

Lashawnda K. on

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ROBERT P. on

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JOHNNI S. on

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RUSSELL D. on

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Duane W. on

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Wonderful office person

Cordelia W. on

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Alice M. on

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All went well! Thanks:-)

Tammy B. on

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ERNESTINE S. on

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TOM T. on

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DAVID B. on

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Good service

Willie L. on

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PATRICK C. on

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They didn't clean the truck, nor check it for proper operation. The cabin engine cover was disconnected (filling the cab with heat and engine exhaust), the cabin was caked in mud from previous renter, and the truck died on the side of the road.

JAMES J. on

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WILLIAM H. on

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WENDY G. on

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JERALD L J. on

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JAMES D. on

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WILLIE M. on

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SCOTT L. on

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Richard R. on

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These people are great to deal with. Definitely would use them again.

SCOTT M. on

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JOSEPH M. on

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STEPHEN B. on

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Appreciate the help that I was given.

Kimberly E. on

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JUDY S. on

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Nancy M. on

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very very friendly

LAVONIA C. on

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My belief is that if you are going to have a business then there should be more available equipment in order that you can better serve the consumer. Without the trucks being in place you can not maintain the server can not maintain the operation properly.

TERRY D. on

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Always liked Jeff, he will not sell you anything you don't need.. U-HAUL needs more people like Jeff Porter's mini storage....Also the one in Greenville N.C. was very helpful and Cascy S.C.

TIM B. on

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Melinda was very helpful, and willingly offered to meet me after business hours to accommodate my schedule. Great!

STEPHANIE M. on

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JUDY S. on

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DENNIS B. on

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HERBERT C. on

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Richard J. on

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BRUCE B. on

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JEANETTE E. on

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Mrs. Porter was very kind and accommodating. So much so that I've rented a storage unit from her!

MARTIN R. on

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DANIEL S. on

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Jay C. on

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Jay C. on

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AMOS M. on

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Chloe C. on

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george V. on

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It was an emergency dropoff. Well only using this trailer for 3 hrs. vs 3 days I am very dissatisfed.

EMIL D. on

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Our pick up location was 30 miles from the town we requested which did have a U-Haul location. This added 30 miles added miles onto our limit and put us over the limit. This is the second time that this has happened when I have made reservations on-line. Never again! I will use the good old phone instead.