Customer Reviews for Porters Fuel

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Porters Fuel

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Steve S. on

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I assist people in moving. I have in the past relied upon UHaul for convenience. Almost every time I use UHaul or my customers use UHaul we have nothing but issues. From availability, location pick up to billing. This time through when UHaul double billed me for less than 9 hours of use I am officially cured and will never use UHaul again. In the past UHaul has attempted to send me 50 miles for a truck and have had me drop 30 miles from the city destination I was to arrive at. And charges me for those miles. I am done with UHaul.

Gary B. on

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Online check-in was not easy, took several tries to work, same at this location. Should be alot simpler...

Javier J L. on

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Customer did not leave a comment.

John B. on

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The agents were great. Walked me through the online process..

Frank D. on

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Ask a question? Want info? Every answer begins with, "Well, we're only an agent . ." Mention the word U-Haul to the 2 bimbos at the counter and their faces turn to shear terror. Even the manager is incompetent. Why be a U-Haul agent if you hate and fear it so much?? Absolutely clueless! Very poor representatives of U-Haul at this location. Believe me, this review is the tamed-down version! The ONLY friendly person was the one who got passed off to check in the truck.

Jacob V. on

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Customer did not leave a comment.

margaret P. on

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Customer did not leave a comment.

Craig L. on

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Better signal strength. I had to redo both the checkout and checkin because the website lost contact on the final step.

Edmund K. on

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Nice, professional service

Tonya M. on

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They were very helpful and eager to help out in any way possible.

MELODY G. on

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Customer did not leave a comment.

Stanley C. on

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Joshua G. on

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Duane W. on

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Make sure that windows and mirrors are clean before truck is picked up

Jane S. on

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My calls to arrange/get info regarding the rental were all handled professionally and courteously. Info was accurate. Pick up did not take long as I had filled the paperwork online. Truck was very clean, easy to drive, in good driving condition when it was picked up.

Andrew M. on

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Really liked this U-Haul location. They were friendly, patient, and open early. Also, there was a billing issue, and they cleared it up immediately, responding to my email within an hour. I felt good about the whole thing.

Stanley C. on

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Excellent service, Clean, Professional, and crisp with their check in of the truck. Way way better than the Everett facility.

Barry H. on

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super people to work with!

David R. on

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Customer did not leave a comment.

Torrey S. on

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Have equipment you promised

Floyd H. on

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Tonya M. on

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I dropped the truck off with a car dolly attached no one came out to help me and couldn't give me my receipt or anything there. It's a mini Mart I gave the key to the cashier and she said I'd get an email.

Dale H. on

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Customer did not leave a comment.

SANDRA M. on

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Attendants work at a gas station and only one was familiar with the process regarding rentals, she had to call uhaul to ask a question and the wait time was incredibly long. It took start to finish almost two hours just to rent the truck and ithe was rserved online. WOW WHAT A WASTE OF TIME.

jose J. on

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Customer did not leave a comment.

David C. on

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Open air site, otherwise attended by fuel station attendant who further explained future access protocol by explaining how almost all transactions are now being handled via Internet. Much appreciated. Thank you!

Minerva M. on

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Customer did not leave a comment.

Marla R. on

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It took much longer than expected to do the return because of an issue with their computer. It didn't appear to be the attendant's fault and she was very apologetic.

Ignacio M. on

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Moving is stressful enough. Your team members made the process of renting and returning the u- haul stress free. Thank you Julian & Charleen Martinez

Larry C. on

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Customer did not leave a comment.