We were to drop in Lethbridge we got called to return to Vulcan 60km away, which meant gas etc for our vehicle as well. Then, the lady there did not say anything about the deposit as we were to drop off in Lethbridge. Then I phone and told would have to go back to Vulcan to get my deposit back. With the move was good but the return process was not good at all. Not impressesCOLLEEN S.
Customer Reviews for Porthos Pet Supplies
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.William G.
Customer did not leave a comment.Rodrigo S.
They know their stuff. Most helpful and made the entire transaction easy for the renting side of the move. Wish every business was as helpful.Chad F.
Customer did not leave a comment.George H.
I believe I overpaid on the day rateRonald K.
Customer did not leave a comment.Steven V.
Customer did not leave a comment.Connie K.
Customer did not leave a comment.Dwayne H.
Customer did not leave a comment.Axel J.
Tell them to ask for Jade she did awesome!!!Crystal B.
Customer did not leave a comment.Rose R.
Kevin was most helpful. I would recommend this site to any and all.HILDA B.
Have drop off open in person or fix for online pick=up and drop so I don't have to go through technical support cause your sign in for it doesn't work at all.Neil R.
So happy to have found such a wonderful new store in our new town. Very helpful and knowledgeable.michael W.
Kevin took very good care of us! We would definitely use this location again.Angela M.
Kevin was extremely helpful and knowledgeable. He not only knows how everything works, but he conveys that knowledge very well. I went in to inquire about using a U-Haul and left feeling confident in all aspects of the rental. If I need a van in the future, I will certainly be coming back here.Joshua C.
Customer did not leave a comment.Calvin D.
Ensure that the vehicles are clean and roadworks.peter W.
This is a much smaller location, but staff were equally proud of their business. Clean. Organized. Very helpful.Larry B.
Still not sure if I get any refund for the twice that I left extra gas at drop offKathleen M.
It is rare to find merchants as dedicated to the service of their customers any more as PORTHOS was for us. Porthos truly provides the service of a small town you will never find in the city and is worth the travel to find someone who cares about the customer still in today's world!Doug M.
Customer did not leave a comment.Richard M.
Brayden was a great help he went above and beyond the call of duty to help my spouse and I out thank you for making our move slightly less stressfulPAUL E.
They treated me like family and they are amazing people 100/100 for service and cordiality. They are professional,knowledgeable and willing to do what ever it takes to help a customer. Thank you for making the worst time of my life a bit better Andrea and Kevin !!!PAUL E.
Received outstanding service, vehicle was comfortable to drive.Meike S.
Customer did not leave a comment.Gary S.
Customer did not leave a comment.lorie W.
Friendly and help full person in the store helping us . Great servicearmin G.
Very friendly and accommodating.STEVE V.
Customer did not leave a comment.Mark E.
Well done!!!Doris H.
It would be very difficult to make any recommendations. The service and the trailer we rented were superb.Douglas E.
Customer did not leave a comment.Shelly W.
When we returned it I could not log into my account. I took pictures with the date and time and also I tried to call the 1-800 number but was put on hold. I was charge extra for late charges, and also for an unclean truck, but my pictures show it was left perfect clean, actually better that given to us. When trying to reach Adam K from Lethbridge area Uhaul, he then agreed that the truck pictures that I took and the truck pictures the Vulcan place took where very different. I had tried to say there was no gravel or anything in the back of the truck. I said someone must have put gravel in over night since the unit was unlock. I was told that I had left it dirty and there was no way someon would do that in the town of Vulcan. )Basically I was lying) When I finally receive a refund, I was given back the 80.00 but not the GST or the service free which for the extra day and cleaning charges I was 5.68 SHORT. Then I was told I went over my kil by 4 Kil, which is NOT TRUE. We went right from the city center to Vulcan. There was no deviation so there is no way we could have gone over. I would like someone from head office to call me about this matter. This was a 1 out of 5 rating.Mike F.
Make sure the fuel tank is topped off before the next customer rents itZane B.
Customer did not leave a comment.Murray M.
Everything was perfect!Julie H.
Upon return computer showed a BMW sedan was towing a RAM1500???BRUCE T.
Make it so if you have problems and the dealer needs to talk to management they dont hang up on them. We had problems with refund and everytime dealer would call they would hang up. So something that would have taken an hour took all day.Viola C.
Nice people fast serviceAldwin F.
Andrea is so friendly and easy to deal with.Gerald S.
Nothing. Kevin was great. He is always accommodating and has a great selection of trucks and trailers.William B.
Customer did not leave a comment.David F.
To look into repairing the 24/7 log in to ensure that all the documentation shows as contracted for. Thank you to Porthos Pets for going out of their way and trying to help us figure out the issue.Tracey R.
The young Lady named Jade was excellent help.David F.
The two ladies at the Porthos Pet Supply in Vulcan, Alberta were friendly, knowledgable and helpful throughout the entire rental process. This despite my frustration with how much information U-Haul demands to rent a trailer. I've rented moving trucks, cars and mechanical equipment and have never been asked to provide references in addition to two government supplied pieces of ID. Regardless, the trailer served it's purpose without any problems. Kudos to the ladies at Porthos Pet Supplies.Walter O.
Customer did not leave a comment.KEVIN H.
Great experienceRandall J.
Customer did not leave a comment.Alan W.
Customer did not leave a comment.Bryn W.
Customer did not leave a comment.MIKE L.
Customer did not leave a comment.Linda B.
Make the fine print BIGGER! on your documents. They are hard to read, especially for seniors.sherman M.
5 star service, couldn't be happier.PAUL S.
Top notch service from Kevin, went above and beyond when I had difficulties with the pickup system on my phone. Phone pickup system, great idea, poorly executed. 25 mins of frustration, try again uhaul.PAUL S.
Customer did not leave a comment.Irene C.
Customer did not leave a comment.Robyn W.
Customer did not leave a comment.RANDY A.
Service was incredible and availability was perfect! Customer service deserves high praise as they did whatever they could to fit our needs and help us out. Thank you Vulcan U-Haul!!Jessica F.
We thought they did everything well. We had no problems. No need to improve.Bryn W.
Customer did not leave a comment.Jarrett H.
Customer did not leave a comment.Gordon N.
Customer did not leave a comment.RANDY A.
Very efficient and polite. Most helpful people at this location,Dale A.
Great service, super helpful, showed me everything I asked about and with a smile the hole time.Bernardo P.
Excellent service/ very clean trucks. Helped with all are questions. Best rental experience ever with U-Haul.Lavonda J.
Immaculately clean trucks and will take the time to answer all of your questions and even have trucks prepped and waiting for there out going customs! Exceptional customer service.David H.
Customer did not leave a comment.David H.
Website said there was a car dolly there but wasnt when I went to pick it up. Was upgraded to car trailer and kms were covered to get the other trailer. Good service, could use more accurate online orderingbrandon P.
Great new truck... so much better than the old ones I've used in the past. Excellent mileage.Bill B.
nothing, Kevin at Porthos was excellent and the whole process was smooth. Thank you so much.Leanne P.
Customer did not leave a comment.sunghun L.
Keep up the good work. It's a pleasure doing business with Kevin and Andrea.PAUL S.
Driving here was worthwhile as I have never seen a truck so clean.Kevin H.
Make the contract process simpler/easier for the agents. Get the card reader in the agency working. This is not the agents fault, it's head office. Kevin does all he can to make the experience the best he can.PAUL S.
Not much - excellent and friendly service and I would not hesitate to recommend them to others.George J.
Friendly and reliablechris W.
Customer did not leave a comment.Meagan Y.
Customer did not leave a comment.Tracey R.
Great friendly service as always, they always go that extra mile to ensure you have everything you need.Chris W.
Lovely friendly staff, very helpful and answered any and all questions we had.Chris W.
The staff are new to U-Haul but went above and beyond to get my needs met. Every one of my questions was answered or an answer found for me. They were very accommodating and were able to meet all my time line needs Even printed me a map and found me the cheapest place to get gas.Chris R.
Total lack of communication and lack of experience at the location. The address hasn't been updated on Google so I spent an hour driving into the middle of nowhere for no reason. Fortunately a farmer in his field had an idea where the location was. Uhaul said they would text me the location which I didn't get till an hour after I'd found the actual location that was in a pet store of all things. The people there had not a clue what they were doing and it took me an hour just to get out of there. By the time I got the trailer all the people I'd arranged to help me move had to leave. Totally screwed my moving weekend I doubt t I'll ever use uhaul againZac G.
I had to travel to Vulcan from Lethbridge as there was a shortage of trucks. U-Haul only gave me extra mileage and was not able to give me longer time with the truck to account for travel time. The location is Vulcan was lovely. It was her first day open and she did the best to accommodate me.Riley F.
Customer did not leave a comment.Robert T.