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Andrew W
Customer Reviews for Portwest Commercial Truck Service LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The curly haired man who accepted our return was so helpful and nice! He informed me I could leave and have a stress free day while he returned the truck. So happy with the amazing customer service!
Katherine BWasn't the best experience. Maybe an off day for the entire team that we rented from but it could have been better
Robert PWent to drop off trailer. Difficult to tell where to go to speak to someone. Pulled up to building that had "uhaul" on it and called the number that was on our paperwork and didn't work. Called a number on Google maps for the actual business and that didn't work either. Noticed yet a third number by the door and called that and no answer. Then I received a text from someone from the number by the door and had a conversation through text messaging. No face to face interaction whatsoever which seemed off. Also I'm not familiar with the drop off process but when I picked up my trailer from the uhaul in spanaway they hooked it up for me, I'm a disabled veteran with severe sciatic nerve issues, and the drop off location made myself and my girlfriend un hitch the trailer and move it to a corresponding spot where they chose. Lastly even though I got a receipt from the business things seemed suspicious with how everything was handled and my GF and I took pics of everything in case someone tried to say we didn't drop it off on time.
Jeffrey AAlex was awesome!
Somphilith IOn-site support was great. Easy location to get in and out of.
John FAll went well from arrival to dropoff.
Mike ERamshackle business with wrecked/junk vehicles and confusing office arrangement.
Kevin Hthis location was extremely hard to find and had to drive through multiple neighborhoods to find the place. google maps took me to a residential area blocks away from the drop off point. I would not recommend anyone using this drop off as way to hard to find and narrow roads and residential areas.
Kevin PThe manager (young white male with long-ish dark blonde hair) who helped us out was awesome- straightforward, prompt, nice and professional. No BS, no surprise charges or equipment issues. Easy to pick up and drop off.
Audie MThis was a self-serve location. I had to unload my car from the auto trailer, park and disconnect the trailer from the truck.
Charles BLocation looked weird I can’t lie but the service was great and the truck was clean and ran very well. Thank you.
Richard KWheels on the trailer were very rusty. Door worn out and hard to shut. Aren't these places required by U-haul to maintain them!
Randall CI don’t see anything that I would change. It was really easy on pickup and drop off excellent service!
Jerardo TUSB ports were broken. Cab was dirty. $1.09 per mile is ridiculous
Craig SI was over charged. I took pictures of the fuel when I picked up the uhaul and I was told it was 3/8 fuel, however there was only 1/4. So I filled where I picked it up..and I was charged for that as well. As a US Army Combat Veteran I hoped to be treated fairly and with respect as I did upon picking up the truck and taking care to give it back in the same condition I got it in. I was told $125 would be my total no matter what however I was charged $154.00. Also, I returned and couldn't get in the gate which my car was parked inside so I couldn't drop off the uhaul (even though I reserved it for 8hrs I wasn't told I would be able to drop off the uhaul). I had to use gas going back home only to come back the next day which incurred mileage that I was not supposed to be charged for due to the situation I was put in with not being able to drop off the uhaul. D.S.Louis U.S. Army Combat Veteran OEF |OIF
Dwona LGreat experience overall.
Adriana CSigns to office
HAROLD SFriendly service!
Andrew GService from San Diego up to tx was a headache . will never use PODS again . the San Diego location almost shipped my box empty had to cancel and re write my contract . I was suppose to have from June 3-9 to fill it but was only givin 2 days and was told they can no longer bring it out for access because it’s set to ship after i told them it doesn’t ship until after June 9 . Once in TX they charged the wrong debit card , took 4 hrs of calling and being transferred to finally get it taken care of and able to pick up my POD .
Alex was extremely helpful and answered all our questions. The equipment was ready for us to pick up and was easy to haul and manage. We will be using this Uhaul location again when we need this service. Great Job!
Brenda SThe young guy I dealt with was a great guy , great communication skills , if I need another U-Haul to rent I will be back to this location.
Chad BOrdered a appliance dolly and they didn’t have one. Told me I could call other uhaul places to find one.
Michael EImproved signage along the main road.
STEVEN DThe associate Alex made the experience great. Private uhaul locations are always impersonal. He made me want to do business there again.
Jerry GWas told shop was open until 5pm, but when I arrived at 4:30, there was nobody there. However, customer service advised to drop trailer, take picture, and everything would be OK. I did, and it was.
Harold HAlex made it fast and easy!!
Patrick H