Customer did not leave a comment.Anita C.
Customer Reviews for Positive Enterprise
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Justin F.
Customer did not leave a comment.Alec W.
Have many more signs with instructions at location.Andrew B.
Notify customer of change in truck size prior to pickup.Candy C.
I did not interact very much with the staff at this location. The transaction was processed on the phone app. The gentleman did answer the phone after hours, and that was nice. The person that took the reservation (I think her name was Carmen) was very helpful - but I did not get a survey.John H.
Customer did not leave a comment.Howard P.
Customer did not leave a comment.Donald W.
Customer did not leave a comment.dorwood H.
The location did not have the supplies (moving blankets) that were requested or any additional moving supplies if needed. The owner of the shop was very nice and cordial. Additionally, we had selected the Uhaul center that was less than five minutes from our house that has all of the needed moving supplies and ensures the equips ready to go at the time of pickup. The used shoe shop location that we ended up getting assigned to the day before our pickup was a half hour from our house creating us to drive additional and unnecessary miles adding to the over all cost and stress of the move.James W.
Customer did not leave a comment.Jenesis B.
Customer did not leave a comment.Dialo M.
Customer did not leave a comment.Stacie A.
Customer did not leave a comment.SHAWN M.
Customer did not leave a comment.Rhashawn K.
The app and website have some bugs. For some reason when I was trying to perform the 24/7 pickup, I was getting caught in an infinite loop on the website. When I would select to pickup my truck, instead of advancing me, it would just reload the page. The option wasn't even showing on the app. I was able to get through the pickup process by changing my reservation and triggering the, â€œyou're close to the pickup location, would you like to start the pickup process?â€ Another potential bug was with the mileage and gas image upload. I kept getting denied on the upload. By canceling the process and starting again, I was able to get the image to save. If there is validation of the image, perhaps the image scraper is set too sensitive. IF that's what was happening, a message indicating that the photo wasn't capturing the data the site needed would have been super helpful. I love the idea of U-Haul moving to this kind of model. Cheaper for you, faster for consumers. But the tech needs to be cleaned up a bit. I will give it another shot next time I need a truck. <3Justin L.
ABSOLUTELY TERRIBLE!! Was Supposed To Have for 24 Hours They Blew My Phone UP CONSTANTLY I Charged $100 Plus $67 Extra Charges After The U-haul Was Dropped Off, Then When I Asked About The Extra Charges They Tried To Lie & State The Charges Were In My Contract When They Were NOT!!! They Are SCAMMERS, DO NOT RENT FROM THESE PEOPLE!JADA H.
The vehicle was dirty and the location realized this as I was picking up the unit. He had to sweep out trash. The interior appeared to be very dirty which we cleaned with bleach wipes. And, there was less than a 1/2 tank of gas. Was very disappointed Uhaul would allow this as a rental location.SHAWN A.
Met outside by a very nice gentleman, finished our checkout due to online orders not being available.Keli H.
I got my truck with a little over a quarter tank of gas. Told the agent that that's all gas was in the truck after he said fill the tank. I said no, it's only a quarter of a tank and that's what I'm bringing it back on. He said ok. I took pics and a video before leaving the parking lot. Return it, and he come calling me about filling the tank. Basically harassing me. I returned the tank with what I got it on. I was charged an extra $120+ on top of the $81 for driving a total of 26 miles. Not only that, there was broken glass in the truck and it stunk. It smelt like a homeless person lived in the back of the truck. There was no walk around or walk through. I'm sure that was the reason why. He is crooked! Do not rent from this guy!! He knew I was desperate for a uhaul and he took advantage of that. Ummmm I'll see you in court!Shametria D.
Customer did not leave a comment.Brittany C.
Customer did not leave a comment.ROBERT U.
Customer did not leave a comment.Wayne C.
Customer did not leave a comment.Pamela K.
Customer did not leave a comment.michael B.
Customer did not leave a comment.Bryan B.
Customer did not leave a comment.casey P.
Customer did not leave a comment.Aaron R.
Customer did not leave a comment.John G.
Upon arrival I was politely welcomed by the owner of the establishment, he was very helpful and knowledgeable. Thanks again for all your help!Alex B.
Customer did not leave a comment.Hardy T.
The man working at this location was extremely rude and aggressive toward me. He got mad at me that I was four minutes late and yelled at me and put his hands in my face. He made me feel extremely unsafe. He was rude and disrespectful to me throughout the entire transaction. He added items onto my rental that I previously declined in the reservation process. And when I asked him to stop yelling at me he became more aggressive and tried to refuse to give me the keys to the truck after I had already paid. The building he was in was dirty and unsettling and there were no lights on.Maggie L.
Customer did not leave a comment.William O.