Customer Reviews for Post Road Service

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Post Road Service

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jason U. on

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Customer did not leave a comment.

Roger G. on

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Location was 34 miles from my local Westerly, RI Uhaul location. The website stated that a truck was available closer to Westerly, but when I called to confirm, there was no truck.

Robert B. on

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DANIEL H. on

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greg F. on

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continue as you are

Leonard B. on

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No attendant on site. Online process was totally unacceptable due to agent downplaying process and not explaining exactly what items are required. An arduous nightmare .

Richard V. on

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Tracey Z. on

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When we arrived, the guy was in the office, so rather than check in online, we had him help us. He had already put the key in the black box the night before, and the combination wouldn't work, so he couldn't get the key out. We waited and waited, he got on the phone and tried to get help, but nothing could be done, so he wound up getting permission to give us a different truck. He was very nice, and it wasn't his fault, but it was a very frustrating experience and took a lot of extra time on an already stressful day. The truck we got didn't have a utility cart in it, which I had rented, so we took one from another truck. The manager was going to go to the location later in the day to see why the combination wasn't working. I would like to receive at least a partial credit for this unfortunate inconvenience.

mike S. on

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MELISSA C. on

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anthony C. on

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Nothing perfect

ELISABETH W. on

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Tim helped me and couldn't be more accommodating! Great people skills. A pleasure.

Gale W. on

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Service representative was very pleasant and helpful. He made the rental experience as easy as possible.

megan M. on

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I gave my overall experience a "Poor" rating because of a dispute over the mileage charges on the U-Haul I rented. This rating is subject to change depending on the resolution of this issue. I drove the U-Haul to two locations while it was in my possession, totaling 28 miles. I also drove it from the U-Haul facility, to my home, and back. This was approximately 24 miles. The overall mileage I put on this U-Haul was approximately 52 miles. I put $20 worth of gas in the tank on my was to drop it off to get the tank back from 1/2 full to 3/4 full per my contract. Upon receiving my bill, I saw that I had been charged for 272.8 miles, resulting in a bill of $416.44. This is not even close to the actual mileage I put on the vehicle. Clearly, there was a mistake with the original mileage at the time I rented the vehicle. I have spoken to the person that rented me the U-Haul, Elise in customer service, as well as Tom, the area manager. They have all been professional and courteous, but my issue still has not been resolved as of the date of this review. I am prepared to pursue this matter as far as I need to in order to get it properly resolved.

Luke R. on

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I really like Anthony and the people at this location. I am grateful to have been able to rent this vehicle. The terms are reasonable. Thank you, Luke

Charles G. on

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Friendly staff, a very easy process.

Bruce M. on

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Very pleased with all aspects of this rental. I was especially pleased with the 2 movers who were personal, professional and clearly experienced. Well done.

Cathy M. on

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Have tie downs on vehicles.

Robert K. on

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John M. on

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Sara V. on

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Joan R. on

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I wish I had been informed that I needed to submit mileage information and take pictures of the car before returning the keys. Unfortunately, I dropped the keys in the return box before I completed these tasks.

delila J. on

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Jonathan V. on

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Hard to identify. Expected a clearly marked uhaul fascility but it was just a random auto shop. Uhaul sign not visible from the road. Very confusing.

Chris M. on

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The staff did not inspect the condition and cleanliness of the truck prior to renting it to me. This occurred on the last occasion when I collected a UHaul in New Jersey and it was an extremely nice detail. As it was, I did not examine the interior of the truck until we arrived at our storage facility. The back of the truck was absolutely filthy. Fortunately, I was able to borrow a broom and other cleaning supplies from the storage management with which to clean the truck myself. This cut into valuable time but was vital if we were to avoid our belongings and furniture being soiled in the truck.

CHRIS D. on

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Beth C. on

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Eric K. on

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Service, cost and convenience was great.

Deborah S. on

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Deborah S. on

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Erika W. on

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The app sucks..

Leah F. on

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No problems with the pickup location, but customer service was very bad with u-haul. Had to talk to several different customer service representatives before my problems were solved. Frustrating.

LEE C. on

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Customer did not leave a comment.