Excellent service! Would rent here again!
Aubrey T
Customer Reviews for PostNet
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Inconsistent hours. Was an odd check in process with me retrieving equipment for them in their back room. No key drop box with the inconsistent hours.
Brandon WGood job! Quick and easy, in and out. Polite Thank you!
Michael KQuick and easy. I will use this location again. Thank you!
Dorothy MGreat customer service, thank you!
Alyssa DFantastic service all the way!
Derek HThey have an incredible costumer service above my expectations!
Omar Gthe manager of the postal annex store, namish, was very helpful, pleasant, and very accommodating. My only issue was the fact that i reserved the van at a location in beaverton and was not notified of the location change until 30 minutes before i was scheduled to pick up my rental. in my opinion, the the van was reserved and confirmed at one location, the reservation should not be changed. if it is going to be changed, more advanced notice would be appreciated. thank you.
Peter-Jon CRep went against my online setup. Forced on policies after I left. Got upset that three people came in at once and just threw a key at me. And had I not taken pics of the odometer was charged for Miles I didn't drive. And finally even without my signature. Took more money out of my account for a second time.
Justin WThe van I rented was not ready for me. They made me go to another location. UHaul's "Reservation Guarantee" is bunk. The attendant told me no one gets reimbursed. My requests in to UHaul have gone unanswered.
Greg MThis was my first time using PostNet to pick up a U-Haul. They were very friendly and explained everything well. I will definitely rent from this location now on.
Dani ROvercharged and hassle to return keys to another location
Kathryn bGreat store! We’ll staffed with courteous people knowledgeable about products.
Richard KThe experience was very streamlined, and I can't think of a way to make it better.
james mVery quick in and out.
Wesley DRental was super fast and easy. The employees were incredibly helpful and courteous. This Uhaul experience was WAY better than most rentals I’ve done in the past. I’ll definitely use this location again.
James UCleaning the vans after it has been used and before someone else uses it would be a huge improvement. Adding better instructions like what store to walk into to grab the keys and where to leave the keys after hours with the code needed to place them in the lock box. This was my first time using this service and i will never use it again.
Clarybell PI never received a receipt upon drop off. When I printed my receipt online I noticed I was charged for 8 gallons of fuel even though I returned it with more fuel than I picked it up with. The fuel guage on the receipt showed that I returned it with 5/8 of a tank even though I returned it full of gas. (I filled the tank 3 blocks from the drop off)
Tim YEverything was great, staff was very helpful and informative.
Paul HVery friendly service
Dale TThe website defaulted to a pick up time of 9:30pm. Why? your stores are not even open at this time. Thus, when I went to pick up they did not have my reservation. I have rented at the Rt 99, Tigard location several times and this is the first time I was moved across the street to a postal store. This was not obvious at the time of registration. Also, it is very rude to make customers wait who have made a reservation while phone in people tie up the agent's time. This happens every time I try to pick up a vehicle at the Rt 99 location. What is the point of booking on line to try to save time??? VERY IRRITATING
Margaret JThe truck had dirt and debris all over the inside (cabin and bed) when we picked it up
Kathryn EVery friendly staff! It was an ease for pick up until I dropped it right back up. Thank you so much for your help!
Kristopher MRight across the street from a large Uhaul facility which caused us much confusion on pickup and affected our daily timeline. This location should work to ensure customers don’t go to the wrong location. Even of your following navigation, when your told your approaching your destination and you see a large Uhaul sign, and large Uhaul building and Uhaul storage facility you turn in there. The actual place is across the street in a strip mall with no visible Uhaul signage.
Alva BNimesh Dayal is always super friendly and helpful.
Jennifer Hsweep the floor in the front of prior renter's food crumbs
Mark HFast and easy!
Caprielle LOnly complaint was that mobile app said lock box was on the van, when in fact it was on the postal annex door. Had me confused for a while.
Scott WPut a U-Haul sign on the building.
William OVerify location, as there is a U-Haul location across the street too.
barbra sExcellent customer service.
Anne PJust one cargo van so far, but it was available and the big u-haul I have used in the past didn't have one available. This location is truly in the PostNet store! The proprietor there is very friendly and helpful.
John WPick up experience took an unbelievably long time, very upsetting. Would not rent again.
Adam Q