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Leanne R
Customer Reviews for Postal Annex #3035
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing, thank you
Silvano MI had a bad experience using the app to pick up my truck.
Erin CThe fees are misleading, the final invoice included gas fee after I returned the vehicle at the same level after use. You’re gouging!
Derrrick MIt was very difficult to return the uhaul on the app. I had to go into the location so it was a good thing we returned it early and they were open
Donna ANothing doing great
GARY PNo comment, everything was Excellent.
Cortez fDon’t be rude and make easier decisions how to make it easier for the customers
antoine cVery Convenient Location. Staff is knowledgeable and very thorough.
Catherine DGreat and friendly customer service.
SEAN BThe store manager is very friendly and efficient. I will be back for any uhaul rental needs, thank you very much!
DONALD RQuick and helpful staff
Jason CMake it more appealing inside
Ericka DNever explained the finally bill or my final price I was charged twice. Credit card notify me for another charge. Never again. Horrible!!
Louie CPerfect. Always reliable. Thank you.
DAVID LLocal and easy.
Richard RThey didn’t tell me the 10’ doesn’t have a ramp. Even though I was renting a refrigerator dolly. They didn’t mention anything. When I got to my destination and realized it. I called him and he was rude and unprofessional about it. I’ll never walk in that location ever again.
Mehrnaz GPoor customer service and after declining coverage i was still charged that fee very upset
Krystal FI am going to have to fight the charges. I was overcharged it wasn’t the agreed pricing.
adrianne bPostal Annex staff - Excellent I was moved to this pick up location the day before. My truck had a problem with the front window molding that sounded like a flapping flat tire at 60 mph. Whoever tried to fix the molding with duct tape should be retrained on truck repair.
Edward HFantastic experience from on-line, telephone conversations and in-person contacts. I would definitely rent from this location again. I rented the cargo van to move 12 storage containers (6 large, 6 medium sized), and a disassembled round dinner table without squeezing or stacking too high with a clear rear-view mirror view.
LINDA CAbsolutely worst experience!! Pick up and drop off both!! Even charged me extra for gas when I put exactly back what I took out of it!!
Taylor SGreat customer service, great location. Quick, smooth, easy process
Heather SNeed a after hour drop box. Unable to locate the box in front of the store. I dropped the keys in the mail slot.
TRUNG LI was told they no longer had a contract with U-Haul so they could not help me or answer any questions.
Daniel CIt took way too long to get the keys at the postal annex. It was pricey. I’ll use other businesses next time I move.
Mireya EThe owners were very kind and helpful .
Rose MSignage....I missed the sign as it is also a Postal Annex... Secondly SIGNAGE. The staff were excellent. The problem is visibility.
Derek TI was charged over 70$ for gas after filling and returning it at the exact level it was given to me. Dont charge people when they follow instructions.
Danielle CLower your rates... you lure the customer in with "$19.95" on the side of the truck, yet... the bill for a 20 mi/3 hr use was over $100!
ANNE LConvenient location and quick service.
MICHELLE WInform the customer when you go to pick up the truck remotely instead of asking you ahead of time for photos when you are not in a hurry and the. All of a sudden asking for a passport, employer verification at pick up is not good!
Kristi FHappy with service. Easy in; easy out. Staff friendly and helpful. Love easy access to truck. Also greatly appreciate opportunity to leave personal vehicle in shopping center eliminating the need to obtain transportation to/from rental location.
JANET BNot very friendly as they didn’t expect my return as my scheduled drop off location was full
Brenda KNot be so rude to the customer and act like I have some contagious disease. Super RUDE
APRIL EGreat service, I had a 24 HR after hours drop off scheduled for 7pm. I arrived just a few minutes before closing around 5:30. The attendant jumped into action and handled everything for me so I didn't have to log in thru my phone and go thru challenging links with phone challenges. Love the human interaction!
DENISE BEasy and fast return process. Staff were friendly.
JUNO LNothing!
ARTHUR CHighly reccomend anyone to stray away from uhaul app, Uhaul app SUCKSSSS. Would not load photos and always timing out even with 5G connections and full wifi. Just get rid off app matter of fact.
James YQuick and friendly service…
Soreno DThe gentleman that processed our reservation was extremely helpful and friendly. Awesome experience!
Jorge MI was a bit early for my pick up and the lady was very kind to open a little early so I could get going.
Jonathon SWe were looking for a uhaul place. It was difficult to find.
SHARON HThe only thing that threw me, was upon return of the van I rented. The person who handled the transaction seemed occupied and I became a little confused about the price of said rental. He said something about how I breached a contract and had to pay more. When I questioned him, his response was not consumer friendly. He said there is want anything I could do about it. Then said , if I had a problem, I could take it up with Uhaul. Turns out, I wasn’t over charged and still happy with uhauls brand, as I have trusted you for many years and transactions.
ROXANNE SGot there 5 minutes after it closed. Had a hard time with turning in the truck online. I guess it went thru cause I was charged a whole bunch of money, and when I tried to look at the invoice that was emailed to me it was so little I could not make out what the charges were for. I could not make it bigger. You could improve by making the instructions a lot clearer, without having to click on several things to get the whole picture.
lee tGreat availability and customer service. The van was really clean and seemed to be very new.
Matthew HQuick and easy check-in and return.
Robert RExceptional customer service. 5 stars forsure! ❤
ALAN GExtremely slow, just terrible!!! I did an online check in beforehand and the lady still asked my dad for his ID at least 3 times (or maybe more). It took us over an hour just to pick up our UHaul and we were late to meet with our movers.
An LThe woman who assisted me was genuinely nice amd pleasant. I will rent from this location again.
JOSE FAlmost impossible to find! If I hadn't seen the truck in the parking lot I never would have found it. Not visible from the street.
Paul LEasy drop Off
BRIAN BThere is no space to park or manuever the vehicle. And again, the drop off point changed, leaving me unprepared. Why do business this way?
James BVery good service
Marvin PFast process and great service...
JAVIER BEveryone was amazing both at my pick up and drop off. Give them all a raise. You made us very happy for a. I stress experience. Bravo!
DAVID JI was having trouble using the online app to drop off the vehicle. Possibly due to Cell phone signal. Would it be possible to have wifi close by?
Alan KIt was nice and easy no person involved, it was kind a DIY. I liked it.
Desiderio DBetter explanation of the automated check in process and have pictures match the vehicle rented. Online approval was tedious and took too long
Travis G