Nothing, thank you
Silvano Mizrahi
Customer Reviews for Postal Annex #3035
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I had a bad experience using the app to pick up my truck.
Erin CurtisThe fees are misleading, the final invoice included gas fee after I returned the vehicle at the same level after use. You’re gouging!
Derrrick MonroeIt was very difficult to return the uhaul on the app. I had to go into the location so it was a good thing we returned it early and they were open
Donna AmoyNothing doing great
GARY PATRICKNo comment, everything was Excellent.
Cortez frazierDon’t be rude and make easier decisions how to make it easier for the customers
antoine caspariVery Convenient Location. Staff is knowledgeable and very thorough.
Catherine DashGreat and friendly customer service.
SEAN BRODIEThe store manager is very friendly and efficient. I will be back for any uhaul rental needs, thank you very much!
DONALD RENEQuick and helpful staff
Jason CuthbertMake it more appealing inside
Ericka DorseyNever explained the finally bill or my final price I was charged twice. Credit card notify me for another charge. Never again. Horrible!!
Louie ColdivarPerfect. Always reliable. Thank you.
DAVID LANGERLocal and easy.
Richard RomneyThey didn’t tell me the 10’ doesn’t have a ramp. Even though I was renting a refrigerator dolly. They didn’t mention anything. When I got to my destination and realized it. I called him and he was rude and unprofessional about it. I’ll never walk in that location ever again.
Mehrnaz GholipoorPoor customer service and after declining coverage i was still charged that fee very upset
Krystal FlemingI am going to have to fight the charges. I was overcharged it wasn’t the agreed pricing.
adrianne broukaertPostal Annex staff - Excellent I was moved to this pick up location the day before. My truck had a problem with the front window molding that sounded like a flapping flat tire at 60 mph. Whoever tried to fix the molding with duct tape should be retrained on truck repair.
Edward HinzFantastic experience from on-line, telephone conversations and in-person contacts. I would definitely rent from this location again. I rented the cargo van to move 12 storage containers (6 large, 6 medium sized), and a disassembled round dinner table without squeezing or stacking too high with a clear rear-view mirror view.
LINDA CISNEROSAbsolutely worst experience!! Pick up and drop off both!! Even charged me extra for gas when I put exactly back what I took out of it!!
Taylor SchrankGreat customer service, great location. Quick, smooth, easy process
Heather SholotskiNeed a after hour drop box. Unable to locate the box in front of the store. I dropped the keys in the mail slot.
TRUNG LEI was told they no longer had a contract with U-Haul so they could not help me or answer any questions.
Daniel CroganIt took way too long to get the keys at the postal annex. It was pricey. I’ll use other businesses next time I move.
Mireya EspinoThe owners were very kind and helpful .
Rose MathisSignage....I missed the sign as it is also a Postal Annex... Secondly SIGNAGE. The staff were excellent. The problem is visibility.
Derek TrimbleI was charged over 70$ for gas after filling and returning it at the exact level it was given to me. Dont charge people when they follow instructions.
Danielle CooperLower your rates... you lure the customer in with "$19.95" on the side of the truck, yet... the bill for a 20 mi/3 hr use was over $100!
ANNE LAIRConvenient location and quick service.
MICHELLE WICKESInform the customer when you go to pick up the truck remotely instead of asking you ahead of time for photos when you are not in a hurry and the. All of a sudden asking for a passport, employer verification at pick up is not good!
Kristi FrazierHappy with service. Easy in; easy out. Staff friendly and helpful. Love easy access to truck. Also greatly appreciate opportunity to leave personal vehicle in shopping center eliminating the need to obtain transportation to/from rental location.
JANET BARRETTNot very friendly as they didn’t expect my return as my scheduled drop off location was full
Brenda KovalczykNot be so rude to the customer and act like I have some contagious disease. Super RUDE
APRIL ERENBERGGreat service, I had a 24 HR after hours drop off scheduled for 7pm. I arrived just a few minutes before closing around 5:30. The attendant jumped into action and handled everything for me so I didn't have to log in thru my phone and go thru challenging links with phone challenges. Love the human interaction!
DENISE BEDNAREasy and fast return process. Staff were friendly.
JUNO LOCQUIAONothing!
ARTHUR CESARIOHighly reccomend anyone to stray away from uhaul app, Uhaul app SUCKSSSS. Would not load photos and always timing out even with 5G connections and full wifi. Just get rid off app matter of fact.
James YangQuick and friendly service…
Soreno DeveThe gentleman that processed our reservation was extremely helpful and friendly. Awesome experience!
Jorge MirandaI was a bit early for my pick up and the lady was very kind to open a little early so I could get going.
Jonathon SperlingWe were looking for a uhaul place. It was difficult to find.
SHARON HENSLEYThe only thing that threw me, was upon return of the van I rented. The person who handled the transaction seemed occupied and I became a little confused about the price of said rental. He said something about how I breached a contract and had to pay more. When I questioned him, his response was not consumer friendly. He said there is want anything I could do about it. Then said , if I had a problem, I could take it up with Uhaul. Turns out, I wasn’t over charged and still happy with uhauls brand, as I have trusted you for many years and transactions.
ROXANNE SPENCERGot there 5 minutes after it closed. Had a hard time with turning in the truck online. I guess it went thru cause I was charged a whole bunch of money, and when I tried to look at the invoice that was emailed to me it was so little I could not make out what the charges were for. I could not make it bigger. You could improve by making the instructions a lot clearer, without having to click on several things to get the whole picture.
lee ternoirGreat availability and customer service. The van was really clean and seemed to be very new.
Matthew HanlonQuick and easy check-in and return.
Robert RussellExceptional customer service. 5 stars forsure! ❤
ALAN GRACEYExtremely slow, just terrible!!! I did an online check in beforehand and the lady still asked my dad for his ID at least 3 times (or maybe more). It took us over an hour just to pick up our UHaul and we were late to meet with our movers.
An LeThe woman who assisted me was genuinely nice amd pleasant. I will rent from this location again.
JOSE FRIASAlmost impossible to find! If I hadn't seen the truck in the parking lot I never would have found it. Not visible from the street.
Paul LundbergEasy drop Off
BRIAN BOERSMAThere is no space to park or manuever the vehicle. And again, the drop off point changed, leaving me unprepared. Why do business this way?
James BeanVery good service
Marvin PrudholmeFast process and great service...
JAVIER BECERRILEveryone was amazing both at my pick up and drop off. Give them all a raise. You made us very happy for a. I stress experience. Bravo!
DAVID JABCZENSKII was having trouble using the online app to drop off the vehicle. Possibly due to Cell phone signal. Would it be possible to have wifi close by?
Alan KahnerIt was nice and easy no person involved, it was kind a DIY. I liked it.
Desiderio DanielBetter explanation of the automated check in process and have pictures match the vehicle rented. Online approval was tedious and took too long
Travis GollingHard to find. Postal service. My reservation said 7am but they open at 9am.
Alexander Shaaban