Customer Reviews for Postal Connections 225
(U-Haul Neighborhood Dealer)

30 reviews

5246 Simpson Ferry Rd   Mechanicsburg, PA 17050
(Windsor Park Shopping Center)

(717) 610-3170

Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 10 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(717) 610-3170

5246 Simpson Ferry Rd
Mechanicsburg, PA 17050
(Windsor Park Shopping Center)

Services at this Location:

Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 10 am - 2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I had difficulty using the online app and Forest saw us out front. He offered to help. Got us all set up. Great customer service !!! All 10's for him. We are renting again this weekend !! Thank you.

RALPH G. 
Rating:
4.0

Customer did not leave a comment.

BRUCE B. 
Rating:
4.0

Customer did not leave a comment.

Naveen D. 
Rating:
5.0

Customer did not leave a comment.

Fran O. 
Rating:
5.0

Customer did not leave a comment.

Forrest B. 
Rating:
5.0

I wish the vehicle was cleaner and well wiped or cleaned on the inside, specially during this pandemic. However the customer service at I'm the location was outstanding, that makes up for it!

Ram B. 
Rating:
5.0

Customer did not leave a comment.

Forrest B. 
Rating:
5.0

Customer did not leave a comment.

Forrest B. 
Rating:
5.0

Customer did not leave a comment.

Forrest B. 
Rating:
5.0

The customer service was great. Agent was friendly and extremely helpful.

Cheryl A. 
Rating:
4.0

Customer did not leave a comment.

Adith S. 
Rating:
4.0

Customer did not leave a comment.

James R. 
Rating:
5.0

Customer did not leave a comment.

Richard T. 
Rating:
5.0

Customer did not leave a comment.

Lara R. 
Rating:
1.0

I am potentially being billed for additional rental fees when I did not get the blankets, dolley or trolley with my rental

Luke M. 
Rating:
4.0

Customer did not leave a comment.

Aaron M. 
Rating:
5.0

Customer did not leave a comment.

ROSEMARY R. 
Rating:
5.0

There's probably not a lot that can be done about it, but the vehicles were located on the opposite end of the plaza from the store. Pickup went like this: park in front of the store to check in on my phone, drive over to the lot where the rental vehicles are parked, drive back to the store to pick up the key, then drive over to the rental vehicles again to finally park my vehicle and drive off in the rental. It's not the end of the world, but it is frankly a pain. That said, the staff at the store were very friendly and helpful and I'd absolutely use this location again.

Douglas M. 
Rating:
4.0

See previous comment.

Joe S. 
Rating:
5.0

I added 2.5 gallons to drive 11 miles. If I have to fill the tank the previous driver should have done the same.

William K. 
Rating:
5.0

These folks are friendly and do a thorough job renting units out!! Thanks!! G~

Gary W. 
Rating:
4.0

No comment.

William H. 
Rating:
4.0

I only saw 2 trucks so more might be better for customers

Jim N. 
Rating:
5.0

Excellent customer service. Very friendly staff

forrest B. 
Rating:
3.0

Customer did not leave a comment.

Bonnie D. 
Rating:
5.0

Awesome

Victor S. 
Rating:
5.0

Customer did not leave a comment.

Sarah M. 
Rating:
1.0

The truck and trailer were there and ready. However, the rental process took 40 minutes due to the fact that the rental agent was unfamiliar with the computer system and had to make phone calls during it (this did not include the time to inspect the vehicle). I was asked 4 separate times to state my phone number and address because he had to keep re-entering information that would disappear. I could have easily gone to the main U-Haul location in Mechanicsburg (it would have taken me 2 extra minutes to drive there), so this location was overall very inconvenient. Also, the truck was dirty inside including having empty and half-empty water bottles in the cab under and behind the seats (3 bottles), jelly beans under the seat, and the inside of the windshield was dirty (spots and a general film). The gas tank was slightly under 1/2, but by the time I noticed that, I was just happy to be on my way and done with the rental process.

james H. 
Rating:
4.0

Employees could be a little more positive.

Ronald S. 
Rating:
2.0

I was in a rush to get somewhere and it took forever to get up and running and situated. I found the experience annoying. This was the first time I used this location. In the past at a different location UHAUL did most of the work. You looked at the vehicle with me and looked for any damage etc and filled out all the paperwork. This time I have to use and app to compare pictures to see if they match. The picture didn't look like they were even taken that day. It would make more sense for me to take the picture of the truck before i use it and submit them. Plus, the place I was had terrible wifi so it made it even harder. If the customer has to do all the work through their mobile device there should at least be decent wifi at the location. Then I was supposed to accept the fuel level and the link the timed out and i couldn't get back in. When I dropped off the keys I tell the person outside I'm turning in the Uhual. She looked at me like I had 10 heads and said the keys go in the box. I get no confirmation that the drop off was completed correctly and that everything went smoothly. Plus, if something went wrong I'm sure I would be blamed, but it could have happened after i dropped the truck off since no one checks you out. It made me feel very un-easy.

John M. 
No reviews have been submitted for this location.

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