Customer Reviews for Postal Depot

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Postal Depot

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Terry I. on

Rating:

Customer did not leave a comment.

Brett M. on

Rating:

Quick and professional. Great experience!

Peter S. on

Rating:

Had checked in electronically and agent was painfully slow. Added insurance when I had declined it so we had to start over. This experience has caused me to decide to NEVER do business with UHaul again.

Trisha J. on

Rating:

The guy who runs Postal Depot was really condescending. He beat around the bush when talking about policies and fees. I would highly recommend going somewhere else, but if everywhere else is booked (as it was in my case), then this place will have a truck. If you have a choice of anywhere else though, take it. He was super patronizing, came out to me in the truck three times: First, to tell me where the parking break is (I already knew this). Second, he came out to move the mirror I already moved. Third, to tell me the mirror doesn’t adjust, I just have to move the seat. That also seemed dangerous. The mirror swings out from the door, but you can't adjust it from there. After hour return fees: I wasn’t told when booking the truck online about after hour fees. I also had to ask him 4 times to get a straight answer of when exactly "after hours" is. Extras: He accidentally tried to book dollies and moving equipment when I said I didn’t want it - should be opt in, not opt out. It looked like a very old system that he didn’t know how to use/navigate.

Nancy L. on

Rating:

Customer did not leave a comment.

Maher Z. on

Rating:

Great people & customer service

MARGOT R. on

Rating:

The staff at the rental location was efficient and very helpful, including where to park my car for the day. My paperwork was ready when I arrived. Returning the truck was easy and the staff helped park the truck when I returned.

Lottie J. on

Rating:

Location was a little unclear (outside a postal office but I wasn't sure where I was supposed to park, and at night it is a little hard to find so a uhaul sign would possibly have helped)

Rachel B. on

Rating:

This is a terrible location with bad business ethics.

Randy C. on

Rating:

It was a pretty good experience. The gentleman running the shop seemed a bit grumpy when I first showed up, but seemed genuinely happy when I returned my rental on time. And with a surplus of gas The van was perfect mechanically. The rear view camera was very welcome! The interior was nearly spotless. This was very appreciated! The lack of tobacco odor was simply divine. I look forward to doing more business with this dealer as it is very close to where I live. Thank you U Haul!

Sita W. on

Rating:

Customer did not leave a comment.

Melissa L. on

Rating:

We originally made the reservation for another location, and it was a one way. The other location was overbooked, and we were offered a lower price to return the vehicle to the original drop off location. Upon returning it, we were charged an additional fee that we were not told about, after traveling all the way back as we were told.

TYLER M. on

Rating:

Customer did not leave a comment.

Sungmo K. on

Rating:

Customer did not leave a comment.

PHILIP B. on

Rating:

Customer did not leave a comment.

James D. on

Rating:

Customer did not leave a comment.

Valeria P. on

Rating:

Customer did not leave a comment.

ANNETTE B. on

Rating:

Customer did not leave a comment.

Adam H. on

Rating:

Customer did not leave a comment.

Donald H. on

Rating:

The owner was not open at the indicated pick up time.

Jenny M. on

Rating:

Customer did not leave a comment.

yuri D. on

Rating:

Customer did not leave a comment.

Andrew M. on

Rating:

Customer did not leave a comment.

Jordan K. on

Rating:

Terrible, terrible customer service. Don’t tell me it’s 24/7 drop off when it’s not.

Ksenia F. on

Rating:

Customer did not leave a comment.

Winsol C. on

Rating:

Customer did not leave a comment.

JULI L. on

Rating:

Customer did not leave a comment.

Douglas A. on

Rating:

Customer did not leave a comment.

Glenn G. on

Rating:

Customer did not leave a comment.

Steven M. on

Rating:

Customer did not leave a comment.

Christian W. on

Rating:

Customer did not leave a comment.