Great communication via telephone that kept me updated on my reservation and possible equipment shortages. I ended up having to pick up a truck from a different location but was informed a week before of this possibility which reduced stress. I was also able to return the truck to a closer location that was not listed on the website when I made my reservation. The agent at the 4370 Palm Ave San Diego, California location provided exceptional customer service not only to me but the other customers waiting at the Postal Annex. I love UHaul, especially the staff at the San Rafael, California location, as I have been a customer of their’s three times in the past 6 months. Also, many thanks for having moving companies listed on your website. This is a great addition. I have used the service once and it was a wonderful experience.
Tiffany F
Customer Reviews for PostalAnnex19019
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was disappointed to be charged a $13.27 fuel charge as I put $80 in and checked the gage and saw it wasn't quite full so I put an additional $10 in and the gage went all the way full. However on my receipt they showed the gage as just under full and charged me. Not fair in my opinion and no way the gage could have moved that much from full as the gas station (Arco) was less that a quarter mile away!!! I feel I should actually be refunded this fee..
GRANT SI was charged fuel fee and fuel despite returning the rental with 1/4 tank as was marked on the sheet
Elizabeth MAwesome service.
Raul SNo outdoor lockbox available for after hours drop off. Very frustrating after a long interstate travel day. Had to come back the next day to drop off key.
David DDropped off on a Sunday and they were closed so had to do the check-in from the App. It was ok. Would have preferred a human. The drop-off location was not the closest to my house. Doesn't your system look at the address that the truck is delivering too to find the closest drop-off point???
JON MClean the windshield.. The wiper blades weren't helpful and it was hard to see through all the bird poop.
kyle wGave me a truck with a locked trailer I wasn't able to use truck that day I rented it. So gave me a second truck and over charge me.. I will never rent another truck from there again. I try calling whomever manage that location and he never call me or message me back. Worst experience ever!!!
HELEN JReceptionist was kind, progressional, and very welcoming. Love the experience was quick and easy.
Ruben LMy reservation was moved from my original location so we had to drive to another location. The check in process for mobile pick up is ridiculously long and cannot even be started until you park next to the truck. After taking the required selfie, picture of the front and back of my license and submitting emergency contact information, I still had to submit what I thought would only be two references who were then called to verify I am a reliable human….but that wasn’t even enough for some unknown reason that even the customer service rep on the phone couldn’t explain, so I had to add a third reference, wait for that person to be called so they could verify me and then continue with the rest of the check in. By this time I had lost an hour of my reservation time and when we finally got into the truck, old water bottles and trash were in there, and it smelled of urine. This was a terrible experience and I am requesting a refund.
justine bGood customer service
Cecile MNice, quick, easy. Thanks.
Santiago RDash lamps didn't work
M MRevamp the way you handle the whole online processing!!! I went through hell trying to get help with getting the lock off the first truck and so did the next person who rented that truck.
Robin WOverpriced. Truck was dirty when I got it then I was charged. Pictures added in beginning. I will stick to renting from Home Depot
Shirley SSmall and in a hurry with other business there
Kent DI am used to doing business in a location. I know I choose to do it on my phone, it was too much of a hassle. Next time it will be at a Uhaul center
John RTruck was dirty, this is the second time I had one this dirty, the headliner was falling down I had to use the visors to Jeep it from comming down more. Great customer service when picking up and dropping off
SCOT WThis location did an absolutely phenomenal job taking care of me. Uhaul was absolutely terrible at handling my reservation. I requested a truck that was only 2 Miles from my home. My reservation was bounced all over to various locations with any regard to what needs I had. I requested a 5am pickup an appliance dolly and a truck with a ramp. My reservation was first moved due to equipment not being available but I never got a call telling me that would happen. Instead I got a call informing it had been done and that my requested pickup time wasn’t an option. I asked to be moved to a location that would be able to offer that. I was told none were available. I made adjustments to my schedule which caused a huge mess because of the distance to get to the new location. The woman who took care of me at the postal annex was outstanding. She did her very best to accommodate my needs but we had no ramp and no appliance dolly. Additionally we were on the hook for the mileage to the now further away uhaul. The truck broke down on us at one point and wouldn’t start. A few hours later it finally did but the check engine light remained illuminated. Oh I forgot to mention my reservation was listed on the wrong date when postal annex pulled it up. I loved the postal annex and how well the tried. The store was clean and inviting and the worker had a great attitude. Everything else Uhaul failed at as a whole.
Benjamin OPicking up the truck was a colossal nightmare!
Amelita STruck was very dirty on the outside
Scot WConfusing that you are returning vehicle to an actual Postel Annex.
Alicia AEverything was super good the only thing is that the truck need alignment, all other then that was perfect
ALAIN RMake sure to inspect the cleanliness of the trucks before renting it out.
Tristan IThere was still some garbage in the car. Made me nervous with everything going on right now but overall everything was great. Easy directions convenient gas station.
Eileen LEs muy agradable y confortable grasias
JULIO GAmazing customer service. Very easy to book a uhaul. Thank you.
Vicente AIt needs little Clining for the trucks inside and out that is the only thing
ALBERTO GI was a little confused about the process. But what a great experience. Our truck was clean except the graffiti on both sides. Staff was friendly and welcoming. Thank you I will absolutely use you again.
VERONICA TAfter using this business 4 times in the last year, I was shocked to have such a horrible last experience. Dirty and broken truck Additional charge to my credit card due to lack of attention to detail From the 800 number to the store and area managers- lack of accountability and customer service If I could give zero stars I would
MONICA VNewer vehicles and cleanliness of them.
RACHEL AGeneral maintenance. The tires was not inflated enough, the steering wheel leaned to the left while driving straight. There were stain on the carpet in the cargo space and the whole van smelled like cat litter box.
Jeffrey LIt was a good experience all done by computer with nowadays I am 67 years old and where you had to go in or call all that taken away by smartphones now technology has approved and is very good keep up the good work and may God bless
DONALD Rtruck was clean inside, but very dirty outside. the gas refueling system had a problem and it was a big deal to refuel it,
MARCO GToo far away from originally quoted pick up site. Advance notice would have been helpful.
Quang NReturned the U-Haul after 4:45 hours. Was charged for two rentals. I’m a logical guy. If my late return prevented them from renting it again, that’d be understandable. However there were other ten footers available for rent. I have photo proof
Henry LPalm Avenue employees were amazing, helpful, amazing communication skills
DENISE PThe van was dirty and smelly The outside was really dirty I almost did not rent but had no opción Also I was under the impression it was a cargo van a 9’ newer model but it wasn’t
Johnny TEmployees that care and take pride.
FRANCISCO AI was over Charged
DARNISHA FOnly con was no 24 hr pick up for the cargo van because no lock box for keys, had to plan my day and come early while store was open. But Richard at the store called me early with enough time to change and rearrange my schedule.
RACHEL AInform the customer that there is a charge for after hour drop off rather than surprise is later. Have some way to speed up the process. I waited in line 22 minutes for service and took another 12 just to rent the van....
Anas DThe staff at the postal annex went above and beyond. Great service.
FABRICIO CDrop off after hours
NICHOLAS U