Customer Reviews for Poudel Mart
(U-Haul Neighborhood Dealer)

Rating:

2.0

Don't offer items or services that are not actually available.

Rating:

3.0

Hard to find as this is a gas station with no U Haul trucks in sight. There was a small sign on the corner of the building, but not easy to see when driving by.

Rating:

5.0

This started out as a bad experience with signing up on line but the helpful staff at the pickup store was very helpful and knowledgeable

Rating:

2.0

The truck that I was to pick up was missing the appliance cart and pads that I had ordered. After talking to U-Haul and the store personnel to remove those charges, the app refused to let me check out and told me to go into the store where they found a laptop and completed the checkout. I was told that there was a chance that I would be billed twice and would have to sort that out with U-Haul. Once I had the key, I discovered that the batteries were completely dead. I was told that it just needed a jump, but refused and was eventually given the only other truck at that location. Everything was complicated by the fact that this is a convenience store and they were much more concerned with their main business of selling cigarettes and lottery tickets than with U-Haul customers. I left not even knowing for sure that U-Haul knew that I had switched vehicles because I was told that the area manager never picks up their phone on the weekends. The entire experience took about an hour, just to pick up a truck.

Rating:

2.0

Just took keys, was on phone, no checkout to ensure all blankets and hand truck accounted for. Was hours before got an email to confirm

Rating:

5.0

Make sure the deposit gets put back quickly instead of waiting so long.

Rating:

1.0

We were 4 minutes pulling into the store then proceeded to fill the gas tank up completely and then was charged for a extra day. I could understand 15 minutes or more but 4 minutes!! That is ridiculous!!

Rating:

4.0

Satisfied

Rating:

1.0

The young lady at the location was very unhelpful and rude. She stated it was a 24hour location only. I am not sure what that means but I had preregistered online and done everything including uploading driver's license before coming in. If it is in fact a 24/7 only location then the website needs to steer you towards that option. If it's not in fact only a 24/7 location and you are supposed to be able to pick up your vehicle and pay a PERSON then that girl needs training and definitely has no idea how to provide any level of customer service. Jerry, the representative I spoke with was SUPER helpful and knowledgeable and got everything sorted out for me after he had to pull over into a parking lot and help me because the young lady could not be bothered. She stated several times quite rudely that she was not a uhaul representative however she does represent uhaul if she is the person I have to deal with to get my rental. Someone should inform her of that. On top of everything else I was overcharged for my fuel and I have before and after photos to show the fuel levels and milage. I am not sure how to request a refund and I didn't even try with the girl on site since she was pretty much useless when it came to even the basics.

Rating:

5.0

My experience with my pick up was horrible. I set everything up online then upon my arrival I'm told I have to download an app on my phone and basically redo the entire set again in the store. The app glitched and did not give me my code but still charged my account. I showed the employee at the counter and she claimed she couldn't do anything without the code. I had to call the 1-800 number and waited to be passed on two more times before finally having a UHAUL rep tell the lady to go ahead and give me the keys. I scheduled to pick up at 9am originally and did not leave until 10am. Some things are not necessarily always better with technology and removal of the human element.

Rating:

3.0

No dollys or blankets no helpful and was charged for them anyway also no hand trucks not a good experence very poor customer service never use that pu location again

Rating:

1.0

Worse experience ever it was so bad I don't think I will ever use U-Haul again. I'll pay more to use a different company.

Rating:

1.0

Guy had no clue how to dispatch. Took 45 minutes. When I had already completed the entire pre-check.

Rating:

1.0

I did not have the additional items I ordered with my U-Haul rental truck, which were dolly and furniture pads. Had to go buy both of these items instead. Could not reach anyone to talk to at U-Haul via phone, live chat, or email. Rental truck had issues with front driver side tire and rental truck has dent in it from previous usage and had no way to document previous damage. My entire experience was awful and will probably not ever use U-Haul again or recommend you to anyone who asks.