Great customer service, she was wonderful and knowledgeable. Truck surprised me with gas mileage in a good way. Truck did everything I needed and didn't kill my bank.
Andrew H
Customer Reviews for Poulsbo Chevron
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Check air in right tire of trailer. Location was quick to process rental, hook up and go. The reservation helped.
Ronald LJoy was awesome to work with!
Patrick MTruck box was leaking and wet. Both interior corners and the front area over the cab were wet with standing water.. The floor was dirty with road grime from use (driving). I rented other trucks from your competitors which were never like this and driven them in the rain up the west coast without issue. This truck box needs to be sealed and steam cleaned at the very least.
Evan KDriver #1 Sunday 3/10 Pick up Uhaul 40 miles away from the originally scheduled location. This required 80 miles in gas for transport to and from Uhaul center, and 40 miles of gas in Uhaul truck to return to house. Originally scheduled location was within 6 miles from my house. The change was only notified to us 2 days prior in an email. When we called to ask about this we were told it was policy, and staff did not even look at a map, instead suggesting we pickup at a location that was even further away than that originally suggested and would only have been more efficient had we been able to drive across Port Orchard, a large body of water. Tank was ½ full. Monday 3/11 Drove approximately 150 miles from Bainbridge, WA to mile marker 137 on I90. Approximate time was 2pm, nothing around for miles. Called Uhaul roadside assistance and was told they would send someone to look at the truck, the engine of which had exploded and was emitting white smoke due to lack of maintenance on the vehicle. Engine was declared totally dead and the truck needed to be towed. We were told a hotel and meal would be provided to us (through Doordash credits or refund up to $50 per person). Hotel reservations were not made, food credits were not given. Someone also asked us if we needed any accommodations when the tow arrived, we requested water. We had been told that within 30 minutes someone would call us back to schedule a hotel for the night and confirm details. During this time we were also told that someone had marked our account as call only, which we had not requested. No call was received, instead we were sent text messages telling us that accommodation would not be made until we were en-route to a hotel. The destination was scheduled to be an hour north of our route, completely out of our way. During the 7 hours we sat on the side of the road we were told multiple contradicting things regarding the process and what we could expect. At one point I asked to speak to a manager and was ignored, being told that someone would help me when they were available, later in the evening it was clearly said to me that this was inappropriate and I should have been contacted by management within 30 minutes of making the request. Instead I was sent a passive aggressive message with a smiley face and ignored. At approximately 9pm tow arrived, and was surprised that Uhaul had not relayed to them that the truck was not abandoned and was on the side of the highway, stating that if he had been told so he would have arrived much faster. This is a serious oversight by Uhaul. No water was provided or even mentioned. At 11 pm when we did arrive at the hotel, which has changed multiple times en-route, and we have received texts and calls from Uhaul saying that they could not process their payment for our hotel room, could they charge it to our card (which we had no choice but to say yes) we arrived at the third hotel. No reservation was made, under my name or the name of the manager that was on duty. I was on the phone with the hotel front desk staff and Uhaul on the phone checking names and reservations. NONE had been made, I paid for the hotel myself after securing our room without the assistance of Uhaul. We then ordered food at Applebees after being stranded on the highway for 7 hours and the long drive behind the Uhaul being towed into town. When we sent our receipt to Uhaul we were told the meal was only covered up to $30 per person. We still have not received a refund for this meal, in full or partial. During the drive, in the rain at night with no streetlights Uhaul called multiple times, and texted multiple times. THIS IS UNSAFE and an absolutely trash policy that needs to be changed. All of the arrangements, tow, hotel, and food, could have been arranged during traditional business hours but the Uhaul “policy” is unsafe, inefficient, and left us stranded for hours without food or water with multiple pets in our vehicle for no reason. Before going to bed we notified UHaul we want movers to help with the transload . Tuesday 3/12. At 7am (despite the previous night telling Uhaul we would not be awake until 8am at which time it would be alright to contact us) we received multiple texts, some of which which contained erroneous information, and a call at 8 am we are notified we have to wait another 2 hours for movers to arrive at Uhaul to complete the transload. The staff at this Uhaul location did not know how to handle a transload or complete the paperwork for a truck transfer. When we arrive we are given a truck that smelled strongly of cigarette smoke (for a 1600 mile drive) despite this being against Uhaul policy. In about 3 hours while assisting the movers we secured everything into the new vehicle. We drove approximately 2 blocks to a Costco where we filled the new truck with gas, which spilled over and Costco Staff rushed out to stop the tank and manually push the truck out of the station since it may be unsafe. I immediately called Uhaul, very upset, because we have received a second broken truck and are left in the same position as we were for the first truck, stranded, in need of repairs, and with Uhaul policy being to wait to do anything. Again, we have pets in our vehicles and cannot return to the hotel we had stayed at due to checkout times. I demand that we be given a new hotel since my pets could not stay in a hot car for an undetermined amount of time while Uhaul processed the issue, especially since one of them had gotten ill the previous day while stranded on the highway for 7 hours without a chance to eat, drink, or use the bathroom. Uhaul tells me again they cannot secure a hotel until we are en route, I leave my partner with the truck and return to the hotel from the previous night, they refused us a room a second time as it violated their pet policy which the staff the previous night had been relaxed with due to how late and tired we were. I spoke with the desk staff at that hotel to help find a second hotel, we then drove to the second hotel where Uhaul again failed to secure a reservation. I spoke with a manager there for two minutes before they allowed us to secure a room and I was able to get my pets inside and give them access to basic necessities. All hotel arrangements and discussions were made by me, without the assistance of Uhaul. During this time it became known that the call or a mechanic had been put on hold until the hotel was secured. This caused further delays. The mechanic that did arrive said the gas tank was not connected to a pump of some sort and caused the gas to overflow. He connected them again and we managed to leave town around 4-5pm, however we had at this point lost over 12 hours (two days of driving) worth of our 24 hour long drive to delays as a direct result of Uhauls inaction and bad policies. For the remainder of the drive the Uhaul windows had to be down due to the smell of smoke, which the driver was allergic to, and we were in fear of another engine failure or breakdown the entire time. Thursday 3/14 While checking the address for our dropoff I noticed the address had been changed to the pickup location of the second truck, in Wenatchee WA, 1500 miles away from our destination. I contacted Uhaul about this and am told the drop off is MN, despite all paperwork I have showing the location was changed to Wenatchee, WA. I request it be resent with updated information and instead receive another email with the location in WA. I have no reason to trust anything Uhaul tells me at this time as not once was a hotel reservation made appropriately, we did not receive the help promised, and did not get food credits. Even upon returning the truck 3/16 the dropoff location in all my emails and the receipt still say Wenatchee, WA Saturday 3/16 Return truck in Minneapolis, MN with ½ tank full of gas, as was our original truck. We are told we have to pay an additional $20 in gas because the second truck had a tank with 3/8th gas. This difference was not relayed to us. We to date have not received any credit for the extra gas/mileage incurred due to the original pickup location change (40 miles), 2 gallons of gas that spilled due to the second truck not being connected, the hour trip from Wenatchee back to I90 so we could resume our trip. The gas for our other vehicle for the pickup location change as well as the drive to and from Wenatchee due to the breakdown, nor the driving between hotels, has been accounted for or refunded. During the trip a CAF (4671293) was opened by my sister, an employee of Uhaul. We were told within 3 days we would be contacted. As of 3/20 no one had contacted us and the case was marked as closed. On 3/20 I called in again to check on the status to learn that it was closed. I requested the case be opened again and was told someone would reach out within 48 hours. No one at Uhaul who we spoke to during the events that took place even told us this was an option or offered it, which is again unacceptable considering that we had two trucks break down and had multiple issues aside from that. The entire experience of this rental was a nightmare. Pickup was at a location that did no checks before handing us the keys, pickup location changed significantly and without warning, truck experienced a catastrophic failure within hours of picking it up, roadside assistance was unhelpful, rude, and lied to us multiple times. The second truck pickup was messy and poorly executed, and again we were given a truck that smelled strongly of smoke and was again broken. We were forced to go out of our way by a significant amount, received little to no assistance from Uhaul, and all of our requests were ignored, including accommodations like water and to not close support tickets, we were sent incorrect or misleading information multiple times, and instead of staff being apologetic or understanding of the situation they had 100% created they were rude and unhelpful. Every day we spoke to multiple different people, none of whom seemed to know the entire situation or be adequately informed or prepared to help. At one point on Thursday we were told by a new person they would review our file and get back to us, they called within 5 minutes which was obviously not enough time to review a file that spanned two trucks breaking down and multiple days of serious issues taking place. To date we have received a refund totally about $165, this does not cover the hotel expenses I took on at the second hotel myself, gas usage and loss for the extra milage and loss of gas at the pump, or food credits. Our rental was over $2400 and our trip was expanded from 3 days to 4 ½ days. Our pets got sick twice while stranded in the vehicle which required steam cleaning and was also a rental. The service, both in the rental vehicles themselves and the service provided when both vehicles broke down was unacceptable and terrible from Uhaul. The vendors you hired (tow, movers, and mechanic) were great and helpful, Uhaul’s internal staff left so much to be desired however. Uhaul policies are defunct, unsafe, outright dangerous, and leave your clients with the onus of responsibility to pick up where you fall extremely short. The systems you have put in place to not properly inspect or maintain vehicles, help during vehicle failures, provide for your clients basic needs, advocate at all for special needs, and provide satisfactory customer support are woefully inadequate. The bar you have set is not even on the ground, it is 6 ft underground. We will be looking for any alternative to Uhaul in the future. Driver #2 Hello UHaul, We have both used uhaul in the past many times, but this one experience has caused us to not want to touch uhaul ever again and to warn everyone we know and our 100k followers how bad your services and customer care is. From the beginning, we reserved a 20’ truck from the local uhaul store through uhaul.com, 2 weeks prior to the day of the pickup. We were not notified until a day before that the location does not in fact have a 20’ truck, and customer service told us that reservations are not sent to the locations/setup until 2 days prior to the reservation day. This policy of not notifying the customer that their reservation is not valid until days before a large move is BAD POLICY. This forced us, unplanned at the last minute, to pick a new uhaul location 40 miles away, adding unplanned for costs onto our rental car, both in the form of an extra 80 miles on to odometer and spent gas, in addition to the mileage and gas getting the uhaul truck back to our place to load up. This is a DIRECT RESULT from UHaul’s bad policy. The truck was not checked over for damages or maintenance, as evident by what transpired. We were handed the keys and sent on our way. The first truck’s motor ended up breaking/exploding into a ball of white smoke. To where oil was leaking out after it was stopped and the truck was inoperable as I suspect the engine seized up and the engine block cracked. This happened no more than 150 miles from our starting destination, in a 1,650 mile trip. Handing us the keys to a truck that clearly did not have its maintenance up to par, and was unfit for even 150 miles, for a large cross country trip that Uhaul was aware of, is VERY DANGEROUS and bad policy. This is a DIRECT RESULT of UHauls bad policies and performance. Called roadside assistance through uhaul. Roadside assistance said a tow truck will be on its way and gave us an estimated time of 2 hours LIE #1. Also told us that we will be getting a call back with hotel reservations within 10-15 minutes LIE #2. We were also informed we would be getting $50 food credit per person LIE #3. We were asked if we needed any other accommodations and we asked for water and the request was confirmed LIE #4. Upon 30 minutes we called back as we did not get any call but instead received a text message, and we were informed we would not be getting a hotel reservation until we are en route to the city the truck is being towed to. We were told that is Uhaul’s policy, regardless of what we were told earlier. Via text message conversations, we asked to speak to a manager and were promptly ignored of the request, only to be told over the phone by a manager in a later phone conversation that they were supposed to call us within 10 minutes of asking. DIRECT LIES to us as we are stranded on the side of the road trying to grasp a handle of any timeline and destination for us. We then waited until around 8-9pm for a tow truck to show up, and the tow truck driver informed us that uhaul did not inform him that anyone was stranded waiting by the truck for him, BAD POLICY otherwise he “would have come sooner”. Assumption is that it was an abandoned vehicle to tow. We did not receive the water we requested. During this 6-7 hour wait in the car on the side of the road, one of the cats peed into their carrier and down the rental car seat, as they were trapped in their carrier for 7 hours. The 7 hour wait was a DIRECT RESULT of uhauls actions. The towed UHaul was taken an hour in the opposite direction of where we were going, adding on extra miles and gas to our rental car, in addition to extra miles onto our new UHaul the next morning to get back on track, which was not planned for. DIRECT RESULT of uhauls actions. While driving en route, at 10pm, following the tow truck, we received 3 phone calls from UHaul, as they were having difficulty finding a hotel. BAD AND UNSAFE POLICY forcing your customers to interact with their phone while driving. One problem was with Uhaul having issues paying for the hotel, the second was to change to a new hotel (Causing us to look up new directions while driving) and asked us if we could pa a $50 incidental fee for our comped room and the third was that they were having issues getting a hold of the front desk. All of these issues could have been avoided, and calls to us, the customer, who is currently driving at night could have been avoided. That is if all the hotel information was figured out in the hours we were sitting and not doing anything at the side of the road, during normal hotel business hours. Instead of insisting on us waiting until we are driving blindly towards a town that might have a hotel. This is a DIRECT RESULT of Uhauls actions and BAD UNSAFE POLICY. We drop the truck off at the place with the tow truck, and get to the aforementioned hotel that we were told to head to. To where we find out no reservation was ever made, even though the front desk clerk was aware of our situation. We ended up paying for the room ourselves. We get into the hotel room, which unbeknownst to us until after, had bedbugs. We have not heard from UHaul about our food credit, so we order ourselves food as it is now 11pm. We contact UHaul, and are informed that our food credit is only $30 per person from the $50 we were told and that it never was $50. DIRECT RESULT of Uhauls poor policies and performance. The next day we help the movers move our contents from one truck to the next, which takes about 3 hours. We then get in the cab to go fill up the tank and the cab smells of cigarette smoke, which we are allergic to but at this point there’s no changing it. Have to continue with windows open. DIRECT RESULT of Uhauls poor maintenance of their vehicles. In addition to the smoke filled cab, the second truck, like the first, was unsafe to drive. At the local costco within the same town, the gas tank starts pouring gas onto the ground from underneath the truck upon filling it. Estimated 1-2 gallons until a costco attendant emergency shut off the pump and went into action containing the spill. The attendant informed us he sees this all the time with UHauls and especially with “one of the large UHaul trucks” in the city (presumably the one we had), implying to us, that it was a known and repeated issue. A DIRECT RESULT of UHauls poor maintenance of their vehicles. We recontacted roadside assistance and were informed our roadside assistance case was closed, even though we were informed earlier that we had to call to close the case prior. We asked to reopen the case and to leave it open upon our request until we make it to our destination. DIRECT LIES and BAD POLICY Uhaul calls a mechanic and informs us that they will be getting us another hotel room reservation so the cats don’t unnecessarily sit in the car again as we have to wait longer before leaving again. Uhaul’s hotel reservation policy apparently requires that we (the customer) be present in person at the hotel desk before any reservation can be made. This resulted in us having to drive to multiple hotels as the first denied the reservation, again putting miles and gas onto our rental car. Which could have been partially avoided if a hotel reservation would have been made over the phone ahead of time in our name. This extra traveling and hassle again is a DIRECT RESULT and BAD POLICY from Uhaul. Mechanic fixed the truck’s gas tank and said the coupler from the gas intake to the tank was not connected. We then went on our way. A day before our final destination point we got an email from UHaul informing us of our truck drop off time and location, and the location was changed to where we picked the second truck up 1600 miles away. Call customer support and were informed that our case again was closed, even though we requested for it to remain open as we did not once feel safe for one moment driving the new truck across country. This again is a BAD POLICY to close out support cases on a still ongoing situation that has already had 2 major vehicle malfunctions. Never felt safe driving Truck #2 cause of Truck #1’s faulty maintenance, and also never felt safe filling up the gas tank at every stop along the 1650 mile trip because of truck #2’s faulty maintenance. Had to drive in the cold weather with the window down/cracked because of the cigarette smoke smell in the cab. Had to steam clean the rental car seat because of the forced 7 hour wait without relief for the cats because of the tow truck not being informed. Had to extend the rental car reservation an extra day because of the delay. Had to pay extra in gas for both the rental car and the uhaul trucks from the additional mileage to pick up at a new location, to drive an hour in the wrong direction to drop the towed truck off, to have to drive around to hotels to find a hotel when the gas tank broke. Was lied to on the phone multiple times and then told that we were not told what a previous representative told us. And on top of it all, now we have to deal with the possibility that bed bugs followed both of us home to both our homes. These are all DIRECT RESULTS from Uhauls performance and policies. From all this, we are asking for a refund of the food bill, refund of the “comped” bed bug filled hotel room, refund of the extra day on our rental car, and a full refund of the UHaul reservation as we paid for reliable transportation and received 2 broken trucks, a bunch of lies, gas lighting, consistent run around, and a slew of problems in return. 0/10 rating on uhauls performance, 0/10 rating on hotels selected, and 0/10 on customer service. however 10/10 rating on every outside company you hired (tow truck, Mechanic, Movers). They were all fantastic and the interactions with them were professional and pleasant.
Erica Wpersonel was not proficient in English language
Hans DU Haul made me drive and hour and a half each way to get this trailer when there were many other U-Haul locations within 15 min from my house. This is ridiculous!
David RThe truck i used had a broken parking brake it was hard to get unlocked and my dashboard glass was shattered. I asked for a dolly and didn’t receive one but was still charged. I was charged twice for two different amounts instead of the one on the receipt
Brihtani FYou can honor your contract.
Donald JHave the rental agent do a walk through of the vehicle.
JOHN RHave the extra equipment like dollys indoors on rainy days. I feel like the “ rental” area was put together on a makeshift table at the last minute.
VICKI BExcellent service
James MGreat service and close to my house. Great experience!
Neil CI appreciate the reasonable cost for the rental, and the process was simple and quick. As we used the truck for moving equipment to the performance venue for the Poulsbo Orchestra, I will be renting this same vehicle again soon!
Doyle CThe customer service was extremely poor. The attendant was on the phone with a personal call the entire time. after 3 times of giving him and spelling my name to him, he finally just pointed at the keyboard and signaled me to type it in. upon return of the truck a different attendant really couldn't be bothered with me and finally just took the keys and said nothing and waved me on.
RICHARD RGreat experience with UHAUL. We use them anytime we need to move things. Great people. Easy online set up from start to finish.
Edgar SStaff was very helpful showing discount options when ever possible Very very happy & Sstified
VALORIE BThis place is awesome! They helped me out, and I appreciate them very much.
Jonathon CJoy was absolutely the best; outstanding customer service. She called to let us know we left a blanket in the van and then found our garage door opener, too. I shudder to think wat we would have gone through if Joy hadn’t been so thorough. Would definitely recommend this location.
Joseph RTruck got me to my destinations just fine I was just surprised there were no straps or dolly just a empty box.
Patric HWe love the owner. So helpful and friendly
Lisa DEmployees we're very knowledgeable on the equipment I needed. They we're amazing, nice, and helpful.
Jim MIf you run a business in the United States of America speak good English.
Lori Zread above comment
Donald HItemize the bill instead of folding the dolly rental into the truck rental. Btw, Joy was outstanding — so helpful!
CECELIA GAttendant told me to return truck with 3/4 of a tank. I put 30 dollars in and it was at 7/8 of a tank when returned. When I got the emailed receipt it said it was under 3/4 and they charged 35 dollars! You guys are crooks and liars! Never renting a truck through you again. Very disappointed at how dishonest you are. Drove it 60 miles and all together spent 70 dollars in gas from me filling it and you charging me an extra gas fee
Michael FGreat customer service. I was very impressed with all three of those who assisted me.
John MIt would be helpful if the employees spoke fluent English. There were some frustrating attempts to communicate and some important things did not get passed on correctly due to lack of ability to speak the same language. Also, I was not instructed to look over the van for any signs of previous damage ahead of time. This could cause problems.
OLIVIA SEmployees were friendly and the process was seamless. I dropped and left two consecutive weekends and my charges were right on the money. Thank you and highly recommend.
Kara PSeemed odd that they didn't physically check in the rental. I parked it and they said it was good to go.. great for efficiency but seemed not quite thorough to make sure the item was the correct item and that it was in good shape.
Lawrence DJoy was amazing to work with and until I needed transportation services, was unaware this was even a U-Haul location. In today's market where customer service is often not included, this was one example of excellence and should I ever have another U-Haul service need, this would be my go to place! I cannot say enough about Joy, the representative at this location. She was efficient, thorough, explained all aspects of the contract and responsibilities, etc. Kudos to Joy and this U-Haul location!
Donna PThe truck was filthy. The staff stayed on there phones the whole time. The fuel tank was at 3/4 full. The staff had horrible customer service ability. The front drivers side tire was very low. The parking break was broken. What do you think I should do the next time I need to rent a truck?
BRIAN BOur favorite location for local U-Haul rentals. Easy to get in and out of the parking lot and staff was very helpful.
PATRICK HExcellent rating would recommend Vehicle clean We brought back clean and we still fit charged $25 they should refund
Linda ESmooth return, very friendly staff, easy location for drop off in Poulsbo.
Kyle TNo one answers the phone. It goes straight to a voicemail that no one responds to. I tried to call all afternoon and evening the day of my rental to see if after-hours drop off was feasible. I called UHaul reservation line and they were not able to provide the information. The only place that could provide this info would not answer the phone. I had to wait the next day to return the vehicle. I could have had the truck to the location the same day of use and available for the next customer if someone would have just answered the phone.
Winston PStaff were awesome and so helpful! Thank you all so much
Kimberly AI always use UHaul when I need to move furniture around. It’s just easy and no hassle. I would not use any other company.
Richard HThe attendant had wonderful customer service and even made sure we did not leave anything behind. She was very thorough and made sure all of my questions were answered. Would highly recommend to anyone.
Marcos OBetter check equipment
Senika SThis was my first time using U-haul, so maybe I had a normal experience. It just felt difficult to rent/return the truck, even though I ordered the truck online and did the pre trip sign in
James SNo drop off problems
Tracy BGas gauge was not half a tank, sounded like there may have been a problem with the wheel bearing but I was not for sure. I am not sure if vehicle is being routenly inspected. I should not be charged $5.00 for battery assistance as this should be routenly inspected. I should not be charged $14 per day for insurance as this should be a one time fee. Not a fan of companies that price gauge and nickel and dime me.
Lanna CJust a quick note about the truck itself. It was awesome! Very comfortable. Above expectations on power. 9.9 out of 10. The only ask would be for auxilliary connection to link cell phone music to the speakers, and for the low fuel light to come on at 50 miles instead of 25. Other than those very minor points, this truck far exceeded my expectations. Awesome trip thanks to awesome truck.
Ryan LNo improvements needed. Great experience, website allowed me to extend the rental and we were able to not only move but bring home bulky purchases and remove recycles.
kathy SSells associate was very friendly and explained things well.
James KMore clearly marked parking areas would help. Not sure that i put the truck/trailer in the right place. Had no complaints!
TIMOTHY SThe lady that attended me was very lovely. I really enjoyed her care. Thank you!
Adolfo BTop quality service. Friendly, kind people and an enjoyable experience. Thank you 7th Ave Chevron UHaul!
BarbieDanielle DBe more attentive to the customer.
ELIZABETH G