Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This fanatic rental. They were very accommodating and gave us excellent service. I would highly recommend them and would use them again if we needed storage or hauling services. Five stars!
Their is very limited parking, and no signage for where to park the vehicle. It is quite dark and a bit scary at night due to limited lighting.
Everyone was so helpful and nice! Taylor is great!!
Customer service reps were great and assist me with all my questions and concerns . I will defiantly be back to this location. Thanks guys!!!
Great staff, great location, easy service. Thank you!
Pickup went well, good crew at the pickup site. Very happy with them. My issues are with Uhaul sending me a confirmation 2 weeks earlier that I could pick up the truck at a site I requested (2 miles from home), then changing the pickup site to a place 41 miles away <48hrs from when I was supposed to pick it up! I was barely able to make that happen, and if I couldn't have pulled it off, I would have been set back 3 weeks and out ~$850.00. Your confirmations (ie..your word) needs to mean something! Great pickup & drop off sites don't matter if u-haul's word (confirmation) don't mean shit. You're forcing people to have to make new plans at the worst possible moment. I probably won't use u-haul again because of this.
Parking area is terrible.
Employee was exellent.
Excellent customer service. Highly recommended this dealer
The younger guy behind the desk saved me $100. Definitely recommend this place.
been using U-Haul for 50 years and this was the best experience I have ever had.
What a great place to rent from. Keep on doing what you're doing.
Great job all around. The car hauler is designed so well that a novice can use it confidently. And this is from someone who had built trailers .
Great place to rent from. Very easy and convenient. Truck was in great shape. Very friendly and great customer service. Highly recommended.
Tyler was excellent to work with and got me set up quickly with what I needed. Would definitely recommend and will use again myself!
Horrid experience! Two times called first to say needed to move location because could no longer guarantee the size truck would be available to us; adding 5 miles. The night before called again to say size of truck will not be available. Forced to get smaller truck and again moved significantly further. Then on morning of received an email, no phone call, stating my reservation was cancelled. Then they tried to charge my significantly more than we agreed to the previous night. Not good! Told by several employees there are large problems internally. We were very disappointed. I spent so much time on hold and on calls. Again, horrible experience!
GREAT man working desk making things very easy to check-out and pick up. Keep up the great work. Jeff Mitchell 4804-401-705
Absolutely the best people at this location.
Uhaul customer service is to long of a wait. I was waiting on the phone for 30min.
They didnt have the truck I reserved plenty in advance. I had to go to a different location then booked to get it. They didn't have the right truck but asked since 1of those pull behinds as a location in Vegas needed it. What was I really going to do it was moving day...I HAD NO OTHER OPTIONS!! loading was a nightmare because the tow behind was attached. Into the trip the a.c. just stopped working.. then someone pointed out your me that the lights on the trailer only sometimes worked. Wiring was checked seemed all connected..while driving a rep called asked how the move was. I told her. Their only option was we wait along the road they would bring another truck but we had to move the stuff.. w needed and wanted to get to our destination. Mind you this june 27 temp was over 110. We finally got things in storage etc.. returned the truck a day early and the person who checked to vehicle back in, he could cared less that almost everything had gone wrong. They offered no discount and sent us away ..we did make sure the fuel was above what we took Uhaul had zero concern that we had a 300+ mile trip Az to Nv and that we were literally sweating profusely. Yes they gave me the 1 option but there was no eta and we'd have to move the cargo! I am very disappointed. The big kicker since truck wasent the size I needed I have to drive back in a week. Uhaul there is alot of competition now a days and I will never use you again. I paid 400+ and to go back. If you would had provided the truck size I requested I would not have to figure out how to get my and my kids stuff. I am beyond frustrated and disappointed.
Great experience!
Super easy pickup. No issues!
The person who assisted us with this rental was amazing! We were desperate to find a moving van. He made every effort to help us. During the rental process the U-Haul website was not working. He did everything possible to make the transaction quick and smooth. All of his efforts kept our move on track which was VERY MUCH appreciated. Would highly recommend this site for U-Haul services in the future.
Everyone was friendly, helpful and funny - fantastic crew!
Great service and staff was awesome.
Moving is not fun. But this U-Haul location seriously helps alleviate a big portion of that stress because they're so awesome! Friendly, professional, easy to work with. Everything goes smoothly when you pick up and drop off and they really just make the whole experience of moving 100x better. I couldn't be happier. They care about their customers and it shows!!!
Everything went smooth so no improvement necessary. Friendly staff.
Customer service was great!
Excellent customer service!
Amazing service and Hank is an amazing assistant!
Did an absolutely fine job
You can not improve this location. They are perfect. They were closed due to corona virus but cam in to rent me a truck.
We are in some crazy times and the man at this location was polite, respectful, knowledgable and safe, I would definitely recommend this location! The guy was great.
Tyler was awesome. Will continue to do business with them and recommend friends.
Kevin and Tyler are GREAT to work with!!
Kevin & Tyler do an EXCELLENT job. They are GREAT!!
PR Storage is the best!!
The staff is always helpful and they are my go to for my rental truck or trailer needs.
Friendly staff. Very nice.
The guys were great and took great care of me durring the rental and return
Honestly the best customer service ever! My daughter and I went in the late afternoon to rent a truck for moving things last minute. Tyler was so pleasant and efficient and made the process so quick and easy. I had to call the next day with a question and to extend the rental for an extra day, I spoke with Kevin who was also very kind and helpful...
I always have a fantastical experience at this location. Kevin and Tyler are the best!
Great staff, access and ready as promised.
Nothing leave as is is was a great experience
Local guys are awesome
Fast and easy reservation process! Great customer service! Will use this location for all my rental needs!!
This u-haul location is my go to spot for trailer rentals. Tyler Schwenk is a super professional and knowledgeable individual and is a great asset for your company. Thanks for all the help and consideration.
I was quoted 39.95for the rental of the truck, and when I got my final bill it was over $172.00 I will not rent from you again and will recommend to every one I know not to do business with you. Being retired I have lots of time to put my opinion on lots of social media. I will not be a return customer.
Great and very dependable service. I have rented from this location on two occasions now - I highly recommend this location!
slightly difficult to find from the road when coming from the east side. Otherwise everything was great
The Representative was extremely helpful and very attentive to my concerns. He went above and beyond to turn a bad situation good. Unfortunately, the person who had the truck I reserved did not bring it back in time, so I had to grab a smaller unit. He made the experience truly wonderful and I would recommend 100% That is how customer service should be! Just an amazing guy
The staff here at power ranch are very helpful and friendly! I definitely will use this location if I have to in the future and I recommend this location if you're in the area . Best customer service thank you guys !
Great folks; very efficient!
Everyone there is first class! They do a fantastic job; very helpful!
I did not like having to check my vehicle in with my phone. No matter how many times I tried it wouldn't recognize my location. I hope that I won't be charged the additional $20 fee!
Friendly and helpful.
LOVED IT AND STAFF FRIENDLY AND FLEXIBLE
This particular UHaul is THE BEST we have EVER used (and we've used them in FIVE States!!!). Fast, FRIENDLY service -- treat us like family. TYLER is our favorite UHaul Agent EVER! We won't consider going anywhere else. And we rent our small trailer for every trip -- no more crowded car trunks !!!!
Tyler S. Was extremely professional and welcoming. He ensured that we had every thing we needed to get our moving project completed successfully. I would highly recommend this location because of Tyler.
Excellent in every way!
Great people Great service Will definitely use again
Worked out perfectly.
Truck was dirty in the cab . Spilled sticky floor .
In and out, no hassles.They always try to have what I need.
Kevin is very helpful and easy to work with.. We will come back.
Excellent staff and secure facility!
