Customer Reviews for Practicar
(U-Haul Neighborhood Dealer)

163 reviews

743 View St   Victoria, BC V8W1J9

(250) 380-0627

Location Hours

  • Mon-Sat: 9 am - 3 pm
  • Sun: 9 am - 12 pm

Services at this Location:

Contact Us

(250) 380-0627

743 View St
Victoria, BC V8W1J9

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 3 pm
  • Sun: 9 am - 12 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

John S. 
Rating:
4.0

The gas tank was not full. We had to add $20 and had only driven the truck perhaps 18 miles.

David B. 
Rating:
5.0

Customer did not leave a comment.

Libby K. 
Rating:
5.0

Customer did not leave a comment.

Simon T. 
Rating:
1.0

When I arrived at the lot pick up my van I found that there was no key in the lockbox. I had to wait for customer service for an hour and the only advice I was given was to find another U-Haul place in town. I need up having to move all my belongings that afternoon with a much much smaller window of time to get it done. It was stressful. I was only able to get through to customer service hours later.... No a good experience.

Laura R. 
Rating:
5.0

Tina was amazing. She went above the call of duty searching for a 4 wheel trolley. AMA I got customer service!

Deborah W. 
Rating:
5.0

Customer did not leave a comment.

Juan Andres P. 
Rating:
3.0

Signage on the street would be vastly helpful as there is none visible. Also, the truck was dirty inside and in these COVID-19 times I'd expect it to not be dirty. The agent at the desk was a very helpful and kind lady however.

MICHAEL H. 
Rating:
5.0

The woman at the counter was awesome...very friendly and helpful. Everything was perfect...and, thanks for just being open????????

Daniel F. 
Rating:
5.0

Excellent customer service. Listened and was responsive, courteous helpful. I wish I could hire her! She made my day and I will rent from this location again! Angela

Angela W. 
Rating:
4.0

Advice and service st pick/up was first class

Robert R. 
Rating:
4.0

A clean vehicle is always nice. It wasn't bad inside but the outside could have done with a wash. The woman that I dealt with was outstanding, very personable and professional. I don't know her name but she was short with long dark hair.

Graham L. 
Rating:
5.0

Customer did not leave a comment.

Charles C. 
Rating:
5.0

my online and front line experience were good but the connection between the 2 was not. I provided all info online and expected to pickup a set of keys and go; instead i had to do everything all over.

BARRY S. 
Rating:
3.0

Tina was as helpful as she could be. However, the initial agreement was not honoured by uhaul for a weekly rental and allowed km. You would think by extending your rate uhaul would keep there promise and honor there initial agreement for rate. This just shows the greed of your organization and trying to squeeze every penny they can get unethically. Honor your word and commitments.

Mitchell R. 
Rating:
5.0

The location and rep was great; the only problem was finding a petrol station close enough to fill up the tank.

Hope B. 
Rating:
5.0

The lady at the front was very helpful, thank you!

SCOTT N. 
Rating:
5.0

There was an alert that said engine oil at 0% on the entire time.

Nicole G. 
Rating:
5.0

Good and competent service on site

Oliver S. 
Rating:
5.0

I have nothing to complain about and nothing to suggest. It was as close to a perfect experience as possible.

Adam K. 
Rating:
5.0

Lady at the desk was extremely kind and helpful.

Armin B. 
Rating:
5.0

Customer did not leave a comment.

Jim H. 
Rating:
5.0

Customer did not leave a comment.

Edwin B. 
Rating:
4.0

Can't remember her name but whoever it was that helped us, thank you. You are so kind and such a ray of sunshine. You deserve a raise. This was our first positive experience with uhaul and we are more than satisfied. Thank u.

Eliza L. 
Rating:
5.0

Not enough parking spaces at return as other vehicles were parked in spot suggested.

Eugene S. 
Rating:
5.0

U-haul storage is a joke here in Victoria (first come first serve policy for RESERVATIONS!!!). But Tina at this Practicar location provided the best customer service I have ever had, and I work in customer service. She deserves recognition and I hope u-haul awards it to her.

Jennifer T. 
Rating:
5.0

Tina was amazing, super helpful and absolutely lovely and easy to deal with. An amazing employee!

Jane K. 
Rating:
5.0

Customer did not leave a comment.

Donna W. 
Rating:
5.0

Customer did not leave a comment.

Nicholas F. 
Rating:
5.0

1. Not everyone has a cellphone with internet 2. Longer opening hours for those who wish to speak to rep in person. 3:00 PM closing in not convenient especially on a Friday.

Winston B. 
Rating:
5.0

Customer did not leave a comment.

Robert P. 
Rating:
2.0

Overcharged and no receipt.

Marcus H. 
Rating:
3.0

Make sure the vehicle is in proper working order. The truck's alignment was out of and the truck pulled to the right.

Richard M. 
Rating:
4.0

The service is excellent but the vehicles always seem to be dirty.

Lee S. 
Rating:
4.0

Customer did not leave a comment.

Dave H. 
Rating:
5.0

Great service ??????

Gordan C. 
Rating:
5.0

Friendly, efficient customer service (:

Erin T. 
Rating:
5.0

Tina, was undoubtedly the best rental car agent I have ever ad in decades of experience in travelling. I will unconditionally recommend her and this location. She is an exceptional asset to this business.

Beverly T. 
Rating:
5.0

Put your address on your confirmation - I had to google your company name to find address.

Travers G. 
Rating:
5.0

Customer did not leave a comment.

Marianne N. 
Rating:
5.0

Nothing! Tina gave amazing service, and everything went perfectly. Ill definitely come to this location again

Antony C. 
Rating:
5.0

Tina was fantastic, she takes great care of her customers. This location has always had a vehicle available when we have needed it. Thank-you very much.

Arthur A. 
Rating:
5.0

I really liked being able to reserve online, the night before, for picking up the next morning. I had to drop off the key, and used fewer kms than estimated in the 3hrs I had the vehicle, so I guess I'll wait to see how that is reflected.

DAVID R. 
Rating:
5.0

The agent was knowledgable and clear. The experience was seamless! I will rent with you again.

Trichia W. 
Rating:
5.0

it was a good service.

Engin O. 
Rating:
5.0

Customer did not leave a comment.

Dileep P. 
Rating:
5.0

Great customer service

Gurpadamjit S. 
Rating:
4.0

Customer did not leave a comment.

Ken D. 
Rating:
4.0

Customer did not leave a comment.

Benoit C. 
Rating:
5.0

Lady in customer service is excellent, unfortunately i didnt get her name.

Arnel A. 
Rating:
2.0

First, Vehicles were not clean inside or out. Thankfully, with video i was able to safely record the condition and avoid charges. 2nd, when trying to reserve, I tried to use my Canadian Visa Debit (as per the website where it says they will work), only to have the payment fail twice and being told that I couldnt rent without a Credit Card (MAy Card does Function like a Visa Card, and has the Visa Logo, as per uhauls own website rules. the lady called in to her manager to get permission for my Mother to give us her credit card info from Ontario so we could get the rental. I wasnt allowed to pick up the van from my prefeered location, which was 2 minte walk to my house, and available at the time of booking. Instead i had to go to another location. This cost me an additional 3 KMs, when I was asked to change locations, I had agreed to do so on the promise that those KMs would be removed from the bill. They were not. There was no one at the location when i returned the vehicle at 4:45pm, so I had to leave the keys and not verify that the KMs would be adjusted.

Thomas G. 
Rating:
5.0

Customer did not leave a comment.

Peter C. 
Rating:
5.0

It was the 2nd time we got a van (the 1st was from a different location in Victoria) and there was no windshield wiper fluid in the van. My husband cleaned all the windows inside & out, because we didn't have any fluid on hand. Very dangerous.

Lee S. 
Rating:
5.0

Customer did not leave a comment.

JAMES L. 
Rating:
5.0

It was convenient and the staff were great and very helpful. I didn't quite understand why the tank of gas had to only be at a certain level but not a full tank. The van had not been washed (outside) but that was not a problem.

Beverly P. 
Rating:
5.0

Location hard to identify from the street.

Ian C. 
Rating:
5.0

Customer did not leave a comment.

chris W. 
Rating:
5.0

Tina, she is just amazing, thorough and so patient, waited for my pick up as I was like 15 min later than planned...she was kind and answered all my questions. I would most definitely recommend this service spot for uhaul rental needs

Gloria M. 
Rating:
5.0

The woman who helped me incredibly pleasant, friendly and helpful.

jen V. 
Rating:
4.0

Customer did not leave a comment.

ROBERT B. 
Rating:
5.0

I really appreciated the responsive assistance I received from the person at the location.

Christine F. 
Rating:
5.0

More u-haul reserved parking. The van was in general parking in the garage, parked by the shop would be best, but there aren't enough spots.

Bryan C. 
Rating:
5.0

When I arrived to pick up the vehicle, the computer was not working and Tina could not process my pickup at the time. As we waited for the computer tech to fix it, she gave me an in and out tour of the vehicle. When that was done, and the computer tech still hadn't finished, she took my information, and processed it after I left. She emailed me the info after the fact and everything worked out perfectly without me being inconvenienced at all by the computer issue. Tina was a star! The vehicle was perfect for my needs and it was a great rental experience.

Patricia P. 
Rating:
5.0

Tina is a gem!

Juanito S. 
Rating:
5.0

Customer did not leave a comment.

Larry F. 
Rating:
5.0

My truck had broken down so I was in need of a van. The lady behind the counter was awesome. Very Professional and knew what she was talking about. I would highly recommend this Establishment again and again

James C. 
Rating:
4.0

If anything can be done to make the signage more prominent, that would be helpful.

Scott L. 
Rating:
5.0

Customer did not leave a comment.

HOWARD A. 
Rating:
4.0

Great service!

Angela H. 
Rating:
5.0

Broom in the truck would be a great addition to clean the truck inside!

Raviraj R. 
Rating:
5.0

The lady processing everything was fantastic even tho the system computer was slow. Her concern was getting me out with the van as quickly as she could.

stacie G. 
Rating:
5.0

Tina's customer service goes above and beyond. This is the second time in a few years that I've had the pleasure of her help sorting out my truck rental. I'm a repeat customer because of Tina.

Monica I. 
Rating:
5.0

Tina is the front line person EVERY business wishes for...knowledgeable, helpful, accommodating, friendly, anticipates your needs and makes this part of your move easy and pleasant. Kudos and thanks to Tina!

Barbara D. 
Rating:
5.0

Tina is organized and friendly. She instructed me as to the usage of the rental truck and this helped immensely.

Jane W. 
Rating:
5.0

Tina was just fantastic!!

Art A. 
Rating:
5.0

Overall, very good service and experience and it was convenient for me to pick up my rental unit at a closer location downtown.

graham H. 
Rating:
5.0

Customer did not leave a comment.

Nicholas C. 
Rating:
5.0

Customer did not leave a comment.

Claude G. 
Rating:
5.0

Tina, the woman I rented from was fantastic.

Thomas W. 
Rating:
3.0

Customer did not leave a comment.

Oswald H. 
Rating:
5.0

Everything was amazing. Tina from Practicar was an amazing customer service representative. I felt cared for and like my business really mattered despite my move being so small and short. She made the process so easy and quick and it was just one point of stress in my move that I felt like I didn't have to worry about.

Italo B. 
Rating:
5.0

Customer did not leave a comment.

Marc S. 
Rating:
5.0

Nothing. Very happy with service rendered.

Carl M. 
Rating:
5.0

Hi Tina, we just had a look at our new contract and that is exactly what we were looking for. Sorry for your inconvenience; however, I guess you don't run into many couples like Lea and I, with irregular requests. Warmest regards, Linda-Mae and Lea

Linda S. 
Rating:
5.0

Customer did not leave a comment.

Cyril P. 
Rating:
5.0

This was the best customer service I've ever had at a U-Haul location. The woman was friendly and helpful and knowledgeable. I'd go to this location again, definitely.

Brenda M. 
Rating:
5.0

Tina was very good, friendly and an asset to the company. Vehicle was fine with no problems

Douglas H. 
Rating:
5.0

Very friendly and professional staff. When I searched online another location was recommended that was actually further from my location than the one on view street.

Christina Z. 
Rating:
4.0

If you overfill the gas tank past the required amount, you should be able to "pay it forward" and give the next customer a break. Tina was very helpful at the location I used.

David T. 
Rating:
4.0

No problems at all and the lady at Practicar was friendly and very helpful!

Enrique L. 
Rating:
5.0

Tina was so helpful and lovely!!!!!!! 10/10!

Haven J. 
Rating:
5.0

Great service as always. Thank you

SHEILA O. 
Rating:
5.0

Tina was super helpful

John F. 
Rating:
1.0

Despite having a confirmation for pickup, the attendant was confused and did not have the order ready. The purpose in making a reservation in the first place was for ease and clarity. This did not happen.

Marcene V. 
Rating:
5.0

Customer did not leave a comment.

james C. 
Rating:
5.0

They treated us very well

jess T. 
Rating:
3.0

Tina was our helper and she was amazing. Would go back to view st U-Haul any time just because of her.

jason M. 
Rating:
5.0

Everything was just great! The van was sparkling clean and the service was excellent.

Andrzej W. 
Rating:
5.0

Awesome customer service!

EMILY D. 
Rating:
5.0

Customer did not leave a comment.

Chris N. 
No reviews have been submitted for this location.

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