Customer did not leave a comment.Bruce P.
Customer Reviews for Practicar
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Erica E.
Customer did not leave a comment.John S.
The gas tank was not full. We had to add $20 and had only driven the truck perhaps 18 miles.David B.
Customer did not leave a comment.Libby K.
Customer did not leave a comment.Simon T.
When I arrived at the lot pick up my van I found that there was no key in the lockbox. I had to wait for customer service for an hour and the only advice I was given was to find another U-Haul place in town. I need up having to move all my belongings that afternoon with a much much smaller window of time to get it done. It was stressful. I was only able to get through to customer service hours later.... No a good experience.Laura R.
Tina was amazing. She went above the call of duty searching for a 4 wheel trolley. AMA I got customer service!Deborah W.
Customer did not leave a comment.Juan Andres P.
Signage on the street would be vastly helpful as there is none visible. Also, the truck was dirty inside and in these COVID-19 times I'd expect it to not be dirty. The agent at the desk was a very helpful and kind lady however.MICHAEL H.
The woman at the counter was awesome...very friendly and helpful. Everything was perfect...and, thanks for just being open????????Daniel F.
Excellent customer service. Listened and was responsive, courteous helpful. I wish I could hire her! She made my day and I will rent from this location again! AngelaAngela W.
Advice and service st pick/up was first classRobert R.
A clean vehicle is always nice. It wasn't bad inside but the outside could have done with a wash. The woman that I dealt with was outstanding, very personable and professional. I don't know her name but she was short with long dark hair.Graham L.
Customer did not leave a comment.Charles C.
my online and front line experience were good but the connection between the 2 was not. I provided all info online and expected to pickup a set of keys and go; instead i had to do everything all over.BARRY S.
Tina was as helpful as she could be. However, the initial agreement was not honoured by uhaul for a weekly rental and allowed km. You would think by extending your rate uhaul would keep there promise and honor there initial agreement for rate. This just shows the greed of your organization and trying to squeeze every penny they can get unethically. Honor your word and commitments.Mitchell R.
The location and rep was great; the only problem was finding a petrol station close enough to fill up the tank.Hope B.
The lady at the front was very helpful, thank you!SCOTT N.
There was an alert that said engine oil at 0% on the entire time.Nicole G.
Good and competent service on siteOliver S.
I have nothing to complain about and nothing to suggest. It was as close to a perfect experience as possible.Adam K.
Lady at the desk was extremely kind and helpful.Armin B.
Customer did not leave a comment.Jim H.
Customer did not leave a comment.Edwin B.
Can't remember her name but whoever it was that helped us, thank you. You are so kind and such a ray of sunshine. You deserve a raise. This was our first positive experience with uhaul and we are more than satisfied. Thank u.Eliza L.
Not enough parking spaces at return as other vehicles were parked in spot suggested.Eugene S.
U-haul storage is a joke here in Victoria (first come first serve policy for RESERVATIONS!!!). But Tina at this Practicar location provided the best customer service I have ever had, and I work in customer service. She deserves recognition and I hope u-haul awards it to her.Jennifer T.
Tina was amazing, super helpful and absolutely lovely and easy to deal with. An amazing employee!Jane K.
Customer did not leave a comment.Donna W.
Customer did not leave a comment.Nicholas F.
1. Not everyone has a cellphone with internet 2. Longer opening hours for those who wish to speak to rep in person. 3:00 PM closing in not convenient especially on a Friday.Winston B.
Customer did not leave a comment.Robert P.
Overcharged and no receipt.Marcus H.
Make sure the vehicle is in proper working order. The truck's alignment was out of and the truck pulled to the right.Richard M.
The service is excellent but the vehicles always seem to be dirty.Lee S.
Customer did not leave a comment.Dave H.
Great service ??????Gordan C.
Friendly, efficient customer service (:Erin T.
Tina, was undoubtedly the best rental car agent I have ever ad in decades of experience in travelling. I will unconditionally recommend her and this location. She is an exceptional asset to this business.Beverly T.
Put your address on your confirmation - I had to google your company name to find address.Travers G.
Customer did not leave a comment.Marianne N.
Nothing! Tina gave amazing service, and everything went perfectly. Ill definitely come to this location againAntony C.
Tina was fantastic, she takes great care of her customers. This location has always had a vehicle available when we have needed it. Thank-you very much.Arthur A.
I really liked being able to reserve online, the night before, for picking up the next morning. I had to drop off the key, and used fewer kms than estimated in the 3hrs I had the vehicle, so I guess I'll wait to see how that is reflected.DAVID R.
The agent was knowledgable and clear. The experience was seamless! I will rent with you again.Trichia W.
it was a good service.Engin O.
Customer did not leave a comment.Dileep P.
Great customer serviceGurpadamjit S.
Customer did not leave a comment.Ken D.
Customer did not leave a comment.Benoit C.
Lady in customer service is excellent, unfortunately i didnt get her name.Arnel A.
First, Vehicles were not clean inside or out. Thankfully, with video i was able to safely record the condition and avoid charges. 2nd, when trying to reserve, I tried to use my Canadian Visa Debit (as per the website where it says they will work), only to have the payment fail twice and being told that I couldnt rent without a Credit Card (MAy Card does Function like a Visa Card, and has the Visa Logo, as per uhauls own website rules. the lady called in to her manager to get permission for my Mother to give us her credit card info from Ontario so we could get the rental. I wasnt allowed to pick up the van from my prefeered location, which was 2 minte walk to my house, and available at the time of booking. Instead i had to go to another location. This cost me an additional 3 KMs, when I was asked to change locations, I had agreed to do so on the promise that those KMs would be removed from the bill. They were not. There was no one at the location when i returned the vehicle at 4:45pm, so I had to leave the keys and not verify that the KMs would be adjusted.Thomas G.
Customer did not leave a comment.Peter C.
It was the 2nd time we got a van (the 1st was from a different location in Victoria) and there was no windshield wiper fluid in the van. My husband cleaned all the windows inside & out, because we didn't have any fluid on hand. Very dangerous.Lee S.
Customer did not leave a comment.JAMES L.
It was convenient and the staff were great and very helpful. I didn't quite understand why the tank of gas had to only be at a certain level but not a full tank. The van had not been washed (outside) but that was not a problem.Beverly P.
Location hard to identify from the street.Ian C.
Customer did not leave a comment.chris W.
Tina, she is just amazing, thorough and so patient, waited for my pick up as I was like 15 min later than planned...she was kind and answered all my questions. I would most definitely recommend this service spot for uhaul rental needsGloria M.
The woman who helped me incredibly pleasant, friendly and helpful.jen V.
Customer did not leave a comment.ROBERT B.
I really appreciated the responsive assistance I received from the person at the location.Christine F.
More u-haul reserved parking. The van was in general parking in the garage, parked by the shop would be best, but there aren't enough spots.Bryan C.
When I arrived to pick up the vehicle, the computer was not working and Tina could not process my pickup at the time. As we waited for the computer tech to fix it, she gave me an in and out tour of the vehicle. When that was done, and the computer tech still hadn't finished, she took my information, and processed it after I left. She emailed me the info after the fact and everything worked out perfectly without me being inconvenienced at all by the computer issue. Tina was a star! The vehicle was perfect for my needs and it was a great rental experience.Patricia P.
Tina is a gem!Juanito S.
Customer did not leave a comment.Larry F.
My truck had broken down so I was in need of a van. The lady behind the counter was awesome. Very Professional and knew what she was talking about. I would highly recommend this Establishment again and againJames C.