Customer Reviews for Prado Road Service

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Prado Road Service

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Roselen N. on

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anthony P. on

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Bill C. on

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Enoch Y. on

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The site and truck was awesome. The online/app experience was horrible. I showed up on time at the site and started the process of finding the truck and waited over 20 minutes for "approval" to get the key code so I could get the key and leave. Meanwhile, 5 people showed up, went inside, and left with trucks while I sat outside and waited for the app to approve me. I thought the idea was to do all the prep work before so that you can check in quickly and get out with the truck. It was a bad experience. Also, when I tried to text in the app for help, it just kicked me out, and I had to start the whole process all over. Lucky for U-haul, the site owner/manager was awesome and totally made up for what the company as a whole lacks for in its app and online service.

Rolando R. on

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Tony F. on

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We have rented from this location before and it was great. This time the employee was irritated that we were dropping off the trailer as he was pretty full. Not our issue as online it allowed us to choose this as a drop off place. Not a lot of options in this area.

Shelly R. on

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MICHAEL W. on

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Absolutely nothing. Steve who I assume was the manager at the location was helpful knowledgeable and he had a great demeanor. I will gladly go back and do business with Steve and U-Haul at this location again.

Jeffrey K. on

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There is a uhaul in my town of Morro Bay ca., but the had to drive 16 miles to another town to get the van. Even though I ordered it in my town.also I was charge for some gas even though I had filled it FULL and drove two? Milestthe return site.i will rent again though!

Jessica H. on

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San Luis Obisbo drop off facility was convenient and easy to work with in completing our project.

Josh K. on

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This place is utter disrepair. Inside it looks like a hoarder dream and a collection of all his treasures!

Marie C. on

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William R. on

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Steve was a great asset. Very helpful

Ana L. on

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Needs another person working. The man can’t do it all. It is not his fault. Uhaul needs to employ an extra employee to help him. The windows of the truck were dirty and I couldn’t see well. There was a line of people waiting at the beginning and at the end of the transaction. It took forever.

MARK S. on

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Gary J. on

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The rental people were overwhelmed and not polite. It took me 30 minutes to get the keys to s van I had already reserved.

Brett A. on

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JESUS P. on

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Mark A. on

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Treated me good, helpful to get in and out.

Heather B. on

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Van was dirty on the outside but the people were extremely kind and helpful.

Wayne G. on

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Dean H. on

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Duane M. on

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DOUGLAS T. on

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Brandon S. on

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Steve is great

John H. on

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Everything was great! Very efficient and did their best to help meet our needs.

Geoff S. on

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Steve at the Elks Lane facility is great to work with, and I highly recommend him. However, the truck's Check Engine light flickered on and off most of the way between San Luis Obispo and Oceanside, and it went into Limp Mode on me twice while on on Interstate 5. Each time, I had to pull off onto the shoulder of the freeway and restart the truck. It died a third time in the parking lot of the Oceanside facility and would not restart.

Shawn M. on

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Sean G. on

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Helpful got me on the road quickly helped me hook up the trailer and was friendly

MIKE C. on

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Always nice to talk to the owner, very helpful

Eric A. on

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Customer did not leave a comment.