Customer Reviews for Preferred Parts

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Preferred Parts

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Rene G. on

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Original place Didn't have a trailer place wasn't open. Had to add 2 hours and 60 miles to.my trip because of this. Then on delivery the web site didn't work I was on hold for over 30 minutes till I gave up and just hung up. Miserable experience.

Rachelle R. on

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Customer did not leave a comment.

Danica L. on

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The man who helped carry out the return was helpful when the process to do the return on my phone didn't work.

William D. on

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Too far from my house

mark P. on

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Customer did not leave a comment.

Ken B. on

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I returned my truck 2 days early, with 1/4 tank more than required and under my miles, what do I get? Well I get charged for an extra day... what the heck?

John M. on

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Customer did not leave a comment.

Darrian K. on

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jeff S. on

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RILEY P. on

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Disappointed that the Uhaul company wasn't more thorough with my scheduling of the uhaul. Caused me to not be able to pickup at my original location. Changed location without giving enough info about new location, then I had to drive an additional hour out of my way to get the trailor. Each location was great pick up and drop off but the phone service could use help.

Frank K. on

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Customer did not leave a comment.

linda E. on

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JOHN W. on

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Michael W. on

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Al G. on

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Little debris in the corners. One tire rim is quite rusty could be a danger. Overall was a good experience

Gawynn D. on

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Customer did not leave a comment.

Della W. on

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I reserved the truck for 8am on a Saturday and drove an hour to get there only to discover that the pick up business does not open on Saturdays until 9am.U-Haul needs to know about the limited Saturday hours. The truck that we reserved was supposedly out of commission when we arrived due to damage, but it was the only truck available so we had to take it. I suspect it had not been serviced. Even though I had pre-registered, we had to put in a lot of the same information again. Very disorganized.

Frank K. on

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Customer did not leave a comment.

MICHELLE H. on

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Excellent customer service

Christopher J. on

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Fix your app. It blows chunks. Couldn't check in my rental. Kept resetting when u tried to attach pictures. Also, it's confusing to navigate.

Kerry B. on

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Customer did not leave a comment.

Matthew Z. on

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very quick and friendly service. great job

Ruth K. on

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Customer did not leave a comment.

James J. on

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Very good service. I made the reservation at the wrong place and the service people took care of the problem and I was on my way.

Stacy E. on

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Not the original place I reserved the uhaul at not real happy about having to drive an extra 30 miles to pick up my reservations.

RUSSELL S. on

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Drop off location was totally awesome!

Troy J. on

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One man operation. Had to hitch and unhitch trailer by myself.

Jerry B. on

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Customer did not leave a comment.

Zach P. on

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You guys are awesome. Even when I had trouble using one of my own cards, you allowed my sister to pay for the trailer over the phone with one of her cards. You were consistently reliable, and I will definitely use U-Haul again for future needs. Thank you for caring about your customers.

Wesley L. on

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Customer did not leave a comment.

John K. on

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When I checked in, he inspected the trailer then left me to unhook and drop it myself. Some help would have been nice.

Wendy N. on

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richard B. on

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DIXON B. on

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not available at scheduled time

TROY D. on

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KIM S. on

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DELOY B. on

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Unbeatable service, price, and equipment.

JENNNIFER F. on

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Customer did not leave a comment.

Pepper W. on

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The employees were nice and knowledgeable, but the facility was a disaster.