Customer Reviews for Premier Storage at Hamilton Mill

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Premier Storage at Hamilton Mill

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Gary A. on

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Eric C. on

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Timothy R. on

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To rent your smallest truck for two hours was $72. We should have gone to home depot and it would have been 1/3 of that. Your rates are too high.

Jerry S. on

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The online checking did not work.

Mark K. on

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Laurie B. on

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Carlton C. on

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Wanda S. on

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Byron N. on

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Marie is the BOMB!!!! Very patient, great sense of humor and made the entire experience joyful.

Brian T. on

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The app experience was horrible. Too complicated and took too long

Chandler H. on

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Angelina M. on

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I could not have asked for a better experience! The service was impeccable and I will definitely be using this location again in the future. Thank you for going above and beyond expectations!

Gordon E. on

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Fix the UHaul app. I waited next to the truck I rented for over 15 minutes for approval (according to the app) with the app never saying I was approved. I sent a couple of messages through the app trying to get assistance and no one would reply. I was only able to rent the truck by going into the office and doing it the old fashioned way. I'm unlikely to try renting via the app again in the future, will probably go to Home Depot next time I need one.

Ron N. on

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This was a horrible experience. I tried to use the U-Haul app and it gave me an error saying that my rental had expired which It had not. The Next problem I had was that the phone number that it gave me to speak to somebody nobody answered at. Then I called the one 800 number and sat on hold for 15 minutes and then the person that picked up said I had the wrong department and I was on hold again for another 30 minutes. Then that person said I needed to speak to the appointment people and I was on hold again for 30 minutes it took me over 90 minutes to get my truck. I was very unhappy I will not use you all again

Falih A. on

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Kyle E. on

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Cristofer V. on

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The Agent was really helpful and knowledgeable.

Joseph P. on

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Great customer service! Great experience with our move.

Jerry S. on

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Arthur A. on

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David P. on

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Dijonanthony G. on

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My experience was great. Recieved all the help I needed. Got my uhaul I wanted & equipment. And my move was smooth.

Tom M. on

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continue as you are today

Annie E. on

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ERIC P. on

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Thank you Jesse and Marie.

Charles B. on

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Reserved truck at drop-off location but truck was double booked by Uhaul. Called Uhaul AFM and they claimed that this was not Uhaul's fault when it clearly was. Spent 2 hours trying to get the correct truck and no concessions were made to right the wrong that Uhaul made. When you book a truck online, make sure a truck is available.

glenn p. on

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Elijah H. on

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Rodney H. on

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Laurie B. on

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Judson W. on

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The U-Haul truck had bugs. The air conditioner did not work and the front desk attendant, MARIE, was very unpleasant and seemed like she did not like dealing with the public.

Mathew M. on

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Everything was very professional and the vehicle was excellent.

Kichul W. on

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