Customer did not leave a comment.John F.
Customer Reviews for Prepper Joe's Pawn & Gun
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The drop site worked out perfect for usJeffrey C.
very nice customer experience, 100% positiveJESSE F.
Customer did not leave a comment.Stephen B.
Owner was very helpful. Would highly recommend them. We will be a return customer.Barbara P.
Nothing more can be improved, this location was stellar.Madonna G.
Had to remove empty, greasy food container (garlic chicken), soda can and cigarette pack from behind seats so I would not have to smell them. Otherwise service at pickup location was good. Truck performed well for the move. No problems.William S.
Customer did not leave a comment.Landrew O.
Customer did not leave a comment.Kyle A.
Nothing equipment was perfect. David and John are the best!DJ K.
Customer did not leave a comment.Natasha N.
I dropped it off on a Sunday (using the drop box) but when I called on Monday to verify that everything was OK, he was very helpful.Anne B.
Customer did not leave a comment.Lenny J.
Customer did not leave a comment.Kyle A.
great help, easy to find, thank youJeffrey C.
Customer did not leave a comment.jim V.
Customer did not leave a comment.Jeffrey C.
Customer did not leave a comment.Brian H.
Customer did not leave a comment.Karl W.
Customer did not leave a comment.Jake S.
Customer service was great!Gregg L.
Customer did not leave a comment.Robert D.
Customer did not leave a comment.Linda T.
Customer did not leave a comment.Charles N.
John was very helpful and efficientMichael C.
Customer did not leave a comment.jim C.
Customer did not leave a comment.Anthony C.
Customer did not leave a comment.Charles J.
He did not offer to help me lift it off the car after backing it i, a 6Ã—12 tongue is heavy! Nack is hurt .He is understaffed and not a nice person. Will never use his pawn shop or uhaul service. Not good for your name.James L.
Customer did not leave a comment.Meredith I.
Everything went well, so yes I'd refer this service to people I know.Jay F.
Customer did not leave a comment.Joseph M.
Was satisfactory.JOHN B.
Professional, quick. Very impressed with the service. Would recommend to anyone.ROBIN W.
The guy that helped us was fantastic. The entire rental experience could not have gone smoother.WILLIAM S.
Everything was great.JOHN B.
Pepper joes was a great place friendly and helpful!EDWARD H.
helpful and respectfulGERALD M.
There was sand on the overhead compartment. No big deal. I swept off. Everything went well. The fluid level of the windshield wash was almost non existent. Roads were a mess. I did get enough out to make to to my destination.MARK R.
Customer did not leave a comment.WILLIAM M.
Customer did not leave a comment.Matthew F.
Upon checking out the representative rudely commented on two sheets of plywood in the trailer and told me I had to dispose of them. I told him I'm not going to dispose of plywood that was in the trailer when I rented it. He then said he would not give me a receipt, and that I needed to drop off the trailer at another uhaul location or drive it back to where I rented itâ€¦.which was 7 hrs away. He told me it was my problem because I didn't take pictures of the two sheets of plywood, which I explained, why would I take pictures of plywood that I assumed was uhauls wood left there to protect the floor of the trailer from all the ice and snow. I also assumed that uhaul checks the trailers upon arrival and before renting to their next customer (me)so that being said it solidified my assumption that it was their wood and that it was supposed to be there. And to top off the rude treatment from the representative within 15 minutes of my departure from the location I received an email from uhaul with a $79.00 fee for cleanup (removal of 2 sheets of plywood) Poor customer treatment!STEVE M.
thank you so much. will be using you again, next week.Mark R.
Customer did not leave a comment.AARON A.
Customer did not leave a comment.DAVID R.
Customer did not leave a comment.MICHAEL H.
Customer did not leave a comment.JOHN B.
Customer did not leave a comment.RACHAEL K.
The crew at pepper joes were great and very helpful!Edward H.
Customer did not leave a comment.ADAM S.
Fix the headlights so they are bright enough to light the road. Clean the snow off the truck before pickup.Michael J.
The trailer was full of snow when I picked it up. When we shoveled out the snow it was full of frozen dirt and rocks in the grooves in the floor. It was frozen in there and unable to be cleaned out when returned. Not sure if they are going to charge we for returning it dirty when I picked it up dirty.TAMMY G.
Customer did not leave a comment.Karl W.
Customer did not leave a comment.Tony K.
Have more equipment available at the other location in Hayward, WI. Felt creepy at this Pawn/Gun/Adult novelty shop, but we were in a bind and needed a trailer.CHARLES G.
Door handle in truck was loose, and felt like it was going to fall off. At check in was almost charged more than my quote online, he said due to fees, insurance, and miles. I had already entered that all in on my reservation and was given a price, but he wanted to charge more. The facility was closed when I went to return truck, and the return my equipment app didn't work. It wouldn't upload the pictures or find my location. After 30 min of trying I gave up put my keys in the drop box and called Uhaul only to be told I had to return it online. Again said your online app doesn't work properly. Finally they told me they would note my account and I had to call the pick up site today. Just a headache after moving all day! Not a great expirence. Oil light in truck said 0% life remaining. Glad it didn't break down, the site said I could call if things didn't work, but he wasn't coming to help. Gave me a roadside assistance number to call just in case!Cortney W.
He changed for the one way drop off and not return ing to Hurley. ???? Not happy. Original wouldn't put in the drop off point. He said there would be no problem dropping off at the next location and didn't inform me of extra fee. Hayward location also informed me the the trailer had mixed tires. I said that's nothing to do with me, that's the tires that were on the trailer.Paul L.
Customer did not leave a comment.LEROY Y.
Quick turn in. No problems.Steven S.
Customer did not leave a comment.Mike L.
Customer did not leave a comment.GLENN D.
Customer did not leave a comment.Andrew W.
Customer did not leave a comment.MICHAEL A.
Customer did not leave a comment.Rodney P.
Customer did not leave a comment.ERIK H.
Customer did not leave a comment.RANDY K.
Customer did not leave a comment.Pam M.
Friendly and accommodating. A-1NANCY K.
Customer did not leave a comment.ZACHARY W.
Customer did not leave a comment.RICHARD J.
Nothing. A great experience. The men at both pick up and drop off locations had wonderful customer service.THERESA M.
Extra fees not on original receiptJason O.
Customer did not leave a comment.Michael W.
Customer did not leave a comment.Ron N.
Brake lights were out on the truck. The owner scammed me into not only paying for the optional coverage, but also an extra day as well as an after hours service fee.CHANCE O.
New tires were welcome and made for easy driving with good control. Owner met us after hours and was great.Barbara S.
Customer did not leave a comment.MARK M.
Customer did not leave a comment.JESSICA M.
Nice peopleYILDIRIM K.
David handled the return portion of the rentals. He was courteous and efficient. I was in and out in no time. Overall; I am very pleased with the entire experience with U-Haul.Robert D.
Customer did not leave a comment.Jon S.
Customer did not leave a comment.LESLIE H.
Customer did not leave a comment.ROBYN P.
Interior was a mess, spilled soda everywhere. I had to clean myself before I could take it cross country.Turner R.
Customer did not leave a comment.BRUCE T.
Customer did not leave a comment.TAMARA K.
I had to request that the attendant hook up and show me how to hook up the trailer and he never checked that the lights worked. I believe it should be automatic that the attendant hooks up the trailer, inspects the lights, etc.Karen R.
Customer did not leave a comment.Bradley D.
Customer did not leave a comment.Dave B.
Customer did not leave a comment.JENNIFER G.
Customer did not leave a comment.James W.
The owner was amazingly nice and great customer service. He was the first to tell us it's 72 hours not 3 days. No one said out loud (yes it was on the contract) that we had 72 hours with the truck, the gentleman here helped us with this.Mark K.
Customer did not leave a comment.ERIC R.
Customer did not leave a comment.STEVEN H.
Smooth and easy pick up and drop off. Friendly staff. Large lot makes it easy to drop the trailer.Steven B.
Customer did not leave a comment.Michael A.
Customer did not leave a comment.Thomas O.
Not very easy to get through to customer service at uhaul main office but this location was very helpfulMICHAEL S.
Customer did not leave a comment.DAVID H.