Customer Reviews for Prescotts TV & Appliances
(U-Haul Neighborhood Dealer)

241 reviews

1910 E 4th St   Sterling, IL 61081

(815) 625-3106

Location Hours

  • Mon-Fri: 8:30 am - 4 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(815) 625-3106

1910 E 4th St
Sterling, IL 61081

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 4 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

MICHAEL L. 
Rating:
5.0

Customer did not leave a comment.

CARLOS C. 
Rating:
5.0

Customer did not leave a comment.

BRENT Y. 
Rating:
5.0

Customer did not leave a comment.

Jerome C. 
Rating:
5.0

Very good experience

Jeffrey K. 
Rating:
5.0

Everything was so easy and unstressful.

CRISTIAN SHAYNE B. 
Rating:
5.0

Very Nice People 👍👍

Timothy B. 
Rating:
5.0

From beginning to end everything went very smoothly.

Mark R. 
Rating:
5.0

Customer did not leave a comment.

SHADRACH B. 
Rating:
2.0

lack of AARP discount. No clear instructions on the use of the truck. I could not fill up when I returned because I couldn't get the cap off. No instructions on how to do that. So now I will have to pay extra. Unclear checkout directions. I was told to just drop the key in the box, but the message on my phone said to also drop in the contract. I did not do that because they already had my copy of the contract. All in all, it was very confusing.

CAROL A. 
Rating:
5.0

Customer did not leave a comment.

Rick R. 
Rating:
5.0

Customer did not leave a comment.

EDWARD H. 
Rating:
5.0

Customer did not leave a comment.

Marinda E. 
Rating:
5.0

Customer did not leave a comment.

ALAN P. 
Rating:
4.0

They were closed when I returned truck.

NORMITA T. 
Rating:
4.0

Customer did not leave a comment.

Kenneth M. 
Rating:
4.0

Customer did not leave a comment.

Sandra K. 
Rating:
5.0

Customer did not leave a comment.

Cherie J. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

ALAN S. 
Rating:
5.0

Customer did not leave a comment.

Cilvia R. 
Rating:
5.0

Customer did not leave a comment.

rick R. 
Rating:
5.0

Customer did not leave a comment.

Luci H. 
Rating:
5.0

Customer did not leave a comment.

rick R. 
Rating:
5.0

Customer did not leave a comment.

DAKOTA I. 
Rating:
5.0

Customer did not leave a comment.

rick R. 
Rating:
5.0

Customer did not leave a comment.

dennis S. 
Rating:
5.0

Customer did not leave a comment.

DENNIS O. 
Rating:
5.0

Customer did not leave a comment.

Phyllis D. 
Rating:
5.0

Always the best and helpful

Melody V. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
5.0

Customer did not leave a comment.

RICHARD P. 
Rating:
5.0

Customer did not leave a comment.

Skylar W. 
Rating:
5.0

Customer did not leave a comment.

Steve M. 
Rating:
5.0

Customer did not leave a comment.

rick R. 
Rating:
4.0

Customer did not leave a comment.

Leonard T. 
Rating:
5.0

We showed up 1 hour late for our reservation but I had already paid for the U-haul. My name was taken off the reservation. A courtesy call asking if we were still going to use the U-haul would have been nice especially since I had already paid for it.

Alisha H. 
Rating:
5.0

Everything was great...Rick was super helpful Explained everything well...followed up with us Great guy

Melody V. 
Rating:
5.0

Very helpful for a last minute rental. Thank You Liz and Dave Foose

david F. 
Rating:
5.0

Customer did not leave a comment.

jeffrey B. 
Rating:
5.0

Customer did not leave a comment.

Caitlin P. 
Rating:
5.0

This move was one of the easiest moves that i have ever done -

Carol S. 
Rating:
4.0

Let customers know there is a governor on the maximum speed the truck will go. I found out when I was trying to pass a semi. NOT the ideal situation. Otherwise, a comfortable ride with good gas mileage and easy handling.

Myra O. 
Rating:
5.0

Customer did not leave a comment.

GAY P. 
Rating:
5.0

Fantastic customer service! When I picked up the truck at a different location, the odometer was off by 250 miles, and corporate and the pickup location said that the person and the dropoff location had to deal with it. And he did so well! He made sure that I did not get charged anything extra and was helpful and even (unnecessarily) apologetic for the company. He handled the entire dropoff for me, even though I couldn't get it to the location until after he closed for the day. I would highly recommend this location.

Rachel B. 
Rating:
5.0

Customer did not leave a comment.

toni B. 
Rating:
4.0

The lot, store, and dropbox were easy to find one we were there, but more pictures of the lot and the storefront on Google or the Uhaul website would be helpful.

Rachel B. 
Rating:
5.0

Customer did not leave a comment.

michael A. 
Rating:
5.0

Customer did not leave a comment.

michael A. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

Tanya S. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Said it was $76 turned out to be over $90

Michael S. 
Rating:
1.0

Customer did not leave a comment.

Michelle A. 
Rating:
5.0

Customer did not leave a comment.

Timothy D. 
Rating:
5.0

Customer did not leave a comment.

john E. 
Rating:
5.0

Customer did not leave a comment.

Lori B. 
Rating:
5.0

Customer did not leave a comment.

vonda M. 
Rating:
4.0

Customer did not leave a comment.

sue F. 
Rating:
5.0

Everything was great. Only one little item I would mention is that the ratcheting mechanism was a little rusty and was a little touchy to work. It did not hinder my ability to properly secure the car to the tow dolly though, I just made sure I checked it with every stop.

James A. 
Rating:
5.0

Customer did not leave a comment.

LEONARD T. 
Rating:
5.0

Customer did not leave a comment.

John F. 
Rating:
5.0

Customer did not leave a comment.

lynn C. 
Rating:
5.0

Customer did not leave a comment.

Darin D. 
Rating:
5.0

Very friendly staff. Truck was perfect and rental process was quick!

Erik W. 
Rating:
4.0

Customer did not leave a comment.

Zachary H. 
Rating:
5.0

Rick was excellent at Prescott's. The person at Brent's was very helpful scheduling the uhaul

Kathy Y. 
Rating:
5.0

Customer did not leave a comment.

Gloria P. 
Rating:
5.0

Customer did not leave a comment.

susan W. 
Rating:
4.0

Power steering hose broke 2 hours after renting truck

Brian S. 
Rating:
5.0

Not make them check in themselves to a uhaul website that doesn't work.

SIDONNA M. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey K. 
Rating:
5.0

Customer did not leave a comment.

Brandon S. 
Rating:
5.0

Customer did not leave a comment.

Frank F. 
Rating:
5.0

Customer did not leave a comment.

jasmine G. 
Rating:
3.0

Customer did not leave a comment.

Dennis E. 
Rating:
5.0

The tow dolly right tail light did not work. I found this out after we loaded the truck and attached the car. We called roadside assistance and it took 6 hours to fix. It was wired wrong. Subsequently, we left the next day and while driving the right tail light fell off and landed in the road. We called roadside assistance and they fixed it. They said it was wired wrong again and put a new light in it. This took 2 hours to fix.

alex B. 
Rating:
5.0

Customer did not leave a comment.

Michelle C. 
Rating:
5.0

A spare tire would be nice to include on top of rental charge, structured that way would prevent theft of the tire. Also the tires were weathered on the trailer, I would look into replacement soon.

brett B. 
Rating:
5.0

Customer did not leave a comment.

Karen T. 
Rating:
5.0

Customer did not leave a comment.

James O. 
Rating:
5.0

Cant think of much to improve. The staff at the rental place was pleasant and answered all my questions and the equipment worked well.

Jerry L. 
Rating:
3.0

Make sure the rental unit is properly maintained and road worthy.

Tim M. 
Rating:
5.0

Customer did not leave a comment.

Shirley N. 
Rating:
5.0

all was great

GREGORY F S. 
Rating:
5.0

I had a hard time with the U Haul self check in app. I could not get the location part to find my location even after doing what the trouble shooting part said to do..So I just took some pictures of the mileage, truck cab and the back of the truck. Then put the keys into the lock box with a note explaining the situation. When I returned in the morning the person at the desk told me that the return was completed and gave me the final receipt.

David A S. 
Rating:
5.0

The customer service was excellent! Everything explained very well! Very clean and well-maintained vehicle

Kim E. 
Rating:
1.0

I had to go 50 miles Away from my route to pick up the U-Haul which cost me a lot of money

Ben L. 
Rating:
5.0

Prescott's were happy to assist me with returninf the uhaul trailer on a weekend, even though I wasn't able to secure a rental from them.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

Trevor S. 
Rating:
3.0

Even with the mistake made an the mistake with the mileage it was corrected an mileage corrected the representive was amazing an listened to my concerns

VIVIAN M. 
Rating:
5.0

Customer did not leave a comment.

Marcy E. 
Rating:
3.0

Customer did not leave a comment.

Shelley Z. 
Rating:
1.0

THE CAR HAULER SHOULD NEVER HAVE BEEN RENTED OUT .tHE TAIL LIGHT CORD WAS FRAYED AND STOPPED WORKING. I WAS TOLD TO PURCHASE A SET OF LIGHTS TO PLACE ON THE BACK OF THE CAR AND LATER FOUND OUT THEY WERE NOT NEEDED .AND THE ONE LOCK FOR THE RAMP DID NOT STAY LOCKED . WE HAD TO STOP OFTEN TO PUT IT BACK IN PLACE. .FINALLLY HAD TO TIE IT UP WITH SOME OF OUR CLOTHING TO KEEP IT FROM FALLING AGAIN. ALL IN ALL THE TRIP WAS MISERABLE DUE TO THE PROBLEMS AND THE EXPENSE TO US. THAT EQUIPMENT SHOULD HAVE BEEN CHECKED OUT AND FIXED BEFORE IT EVER LEFT THE LOT

IOLA M. 
Rating:
5.0

Customer did not leave a comment.

karmel A. 
Rating:
5.0

Customer did not leave a comment.

kathy D. 
Rating:
5.0

Customer did not leave a comment.

Kaci L. 
Rating:
4.0

The back door hinge had a crack in the aluminum, near the top rivet. By the time I returned it, it had cracked all the way through and the door dropped away. As an engineer, I am aghast that there weren't several more rivets along the entire length of the hinge, so that the failure at just one, wouldn't result in the door falling off.

Chuck P. 
Rating:
4.0

Customer did not leave a comment.

anne K. 
Rating:
5.0

Customer did not leave a comment.

John H. 
No reviews have been submitted for this location.

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