Customer Reviews for Prestons Auto Detailing
(U-Haul Neighborhood Dealer)

318 reviews

1999 Western Ave   Chillicothe, OH 45601

(740) 779-0413

Office Hours

  • Mon-Fri: 9 am–4:30 pm
  • Sat: 9 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(740) 779-0413

1999 Western Ave
Chillicothe, OH 45601

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–4:30 pm
  • Sat: 9 am–12 pm
  • Sun: Closed
No photos available
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

The truck was clean and smelled good. The truck however has a bad bounce in the front end and needs an alignment badly.

Heather S. 
Rating:
5.0

Nothing everything was perfect and the people were absolutely awesome

HEATHER C. 
Rating:
5.0

Prestons allowed me to leave my vehicle at their location. Makes picking up the U-Haul so much easier!

TIMOTHY M. 
Rating:
4.0

The owner was very cold and callous. Did not greet was not very friendly. I had hook up the U-Haul equipment myself. The the older man came out and took a picture of the connection because he was required too. Did not even walk me out to the equipment. So no. I will not return to that location anymore. I am a man of color. And the owner did not seem to like black people.

Reginald G. 
Rating:
4.0

Customer did not leave a comment.

robert Y. 
Rating:
5.0

I would absolutely reccommend Preston's for any UHaul needs in the Chillicothe area. Nice people, easy access, quick processing and easy after hours return. Thanks!!

Erik H. 
Rating:
5.0

Customer did not leave a comment.

Gerald R. 
Rating:
3.0

Customer did not leave a comment.

Jim G. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
3.0

Customer did not leave a comment.

Lori R. 
Rating:
5.0

Customer did not leave a comment.

William H. 
Rating:
4.0

Charged me for 2 days! I picked it up Friday brought it back Saturday?

John H. 
Rating:
5.0

Customer did not leave a comment.

Jane A. 
Rating:
5.0

great sevice

brian B. 
Rating:
5.0

Customer did not leave a comment.

Christopher F. 
Rating:
5.0

Customer did not leave a comment.

Christopher F. 
Rating:
4.0

Staff on duty seemed a little confused but it worked out.

Johnny V. 
Rating:
5.0

Customer did not leave a comment.

RACHEL Z. 
Rating:
5.0

Dropped off during New Year Holiday . Business was closed. Plenty of room,easy to find, no problem access.

Luke R. 
Rating:
3.0

Customer did not leave a comment.

Dave S. 
Rating:
3.0

Vehicle was not fully inspected before rental -- headlight switch had been pushed back inside dash and unreachable. Both Roadside Assistance and personnel at receiving location offered opinion that this was an unsafe condition.

Robert M. 
Rating:
4.0

Customer did not leave a comment.

Matthew R. 
Rating:
4.0

Customer did not leave a comment.

David L. 
Rating:
5.0

Customer did not leave a comment.

Dale H. 
Rating:
5.0

Trailer had a flat tire when we picked it up, but got it repaired quickly at tire place close by before using it.

Joe S. 
Rating:
4.0

When making the reservation, I asked for a dozen furniture pads. They didn't have any at this location. Otherwise, it was great!

Michael W. 
Rating:
5.0

Customer did not leave a comment.

Shakil H. 
Rating:
5.0

Let me pick up in 1 location

James S. 
Rating:
2.0

Your app is too frustrating to use. I took my own pictures but I had to get out if my car, go back to the truck to take pictures again of the gas/mileage, the outside ofthe truck. I also took pictures all the way around before I took it off the lot. And the starting gas and mileage. And I took my own when I returned yet, but I have to waste more time taking them from your stupid app. If this location can't bother to have a live person on-site, please remove them from your service. Worst experience ever!

Linda H. 
Rating:
5.0

Customer did not leave a comment.

Walter A. 
Rating:
3.0

The automated self service pickup system is terrible. There is no reason you need to confirm my location. The loading times on the website are way too long.

Andrew H. 
Rating:
1.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Customer did not leave a comment.

Jerimee L. 
Rating:
1.0

Customer did not leave a comment.

Damian M. 
Rating:
4.0

Customer did not leave a comment.

Christopher B. 
Rating:
4.0

I was encouraged to drop the equipment at another location and was told it was a small fee. It ended up being double the original charge. Ultimately it was $45 or so but it was still disappointing.

Joshua C. 
Rating:
4.0

This is our typical rental spot for uhaul. They know what they are doing and I've never had issues here.

Sharma H. 
Rating:
5.0

Great service!

Nevada H. 
Rating:
3.0

I had to hook up the trailer myself, other locations I have been to hook it up and check lights for you.

Nathan C. 
Rating:
5.0

Great service and very personable

Traye V. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
3.0

Using the 24/7 contact less pick up was a joke, and a failure. It made nothing simple, or fast. I will never use this service again if I needed to rent a vehicle. I was already running behind on the pick up of the truck due to UHaul moving my pick up location almost 25 miles away from where I originally had a pick up reservation. So using the 24/7 pick up, I thought this would have been a faster pick up option. Incorrect, the tech on the chat for whatever reason that they would not tell me, could not verify some information which required me to go into the pick up location, luckily they were open to verify the exact same information I submitted in the app! Ridiculous, unnecessary, and very inconvenient. The truck was dirty. The cab had dirt all over it, you can tell a drink had spilled down the passenger door, and people were clearly smoking in the Truck as there were ashes all over the passenger floorboards. The back cargo area of the truck was just nasty. The floor was covered in water, and some kind of oil products and was covered in debris. Before we could even use the truck, we had to sweep and mop the cargo area, which still left the floor slippery from whatever the oil was. We swept out the cab of the truck as well so we did not get charged for the cleaning. However, I took video and photos of the trucks condition before we even left the pick up locations lot. Was absolutely unacceptable.

rickey S. 
Rating:
5.0

Customer did not leave a comment.

Justin C. 
Rating:
5.0

Experience could not have been better. Vehicle ready on time and worked perfectly. Return was quick and efforts!

Brian R. 
Rating:
2.0

The trailer was in 12” of water on p/u and I thought there would be someone to help guide me to hookup the trailer be no one helped, probably because they didn't not want to stand in 12” of water.

David K. 
Rating:
4.0

Customer did not leave a comment.

DOUG P. 
Rating:
5.0

U-haul representative was very friendly and helpful. Process was quick and simple. Will definitely use this location again to rent a truck.

Amy C. 
Rating:
4.0

Customer did not leave a comment.

Aaron M. 
Rating:
4.0

Hated not having communication with an employee.

Steven R. 
Rating:
4.0

Customer did not leave a comment.

Jake K. 
Rating:
5.0

One of the side marker lights was out and the left turn signal did not work. The rental agent attempted to fix it by replacing wiring on the trailer.

Steve L. 
Rating:
5.0

Customer did not leave a comment.

Joel G. 
Rating:
5.0

u-haul is just a big scam i was charged 4x the amount expected..

Dustin M. 
Rating:
3.0

Customer did not leave a comment.

Walter P. 
Rating:
5.0

Customer did not leave a comment.

Tami D. 
Rating:
5.0

Customer did not leave a comment.

Raymond J. 
Rating:
5.0

Customer did not leave a comment.

Ryan F. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY R. 
Rating:
1.0

Charged for two days I didn't have it after he told us not to return until Monday then charged us and said there's nothing he could do. Scammed us out of $129

Candace R. 
Rating:
5.0

Customer did not leave a comment.

Chelsea Z. 
Rating:
5.0

Customer did not leave a comment.

patricia T. 
Rating:
5.0

The vehicle that I rented worked perfectly for my project. It was is great condition and ran well. The attendant was friendly and helped get everything arranged. The website check in was easy to use and everything was explained fully. Thank you.

Timothy S. 
Rating:
4.0

for corporate uhaul... the tie down connections on 5x8 trailer were very small and not very suitable for racket strapping.

John S. 
Rating:
5.0

Service was good.Thanks

Carl R. 
Rating:
5.0

My experience was perfect!

Tamara M. 
Rating:
4.0

Customer did not leave a comment.

TONY L. 
Rating:
2.0

I couldn't pick it up because the key was not in the location described by the app and the passcode to it was letter based but the lock there was number based.

Jasmine R. 
Rating:
5.0

Customer did not leave a comment.

Thomas D. 
Rating:
5.0

Customer did not leave a comment.

Thomas J. 
Rating:
5.0

Customer did not leave a comment.

PEDRO R. 
Rating:
5.0

Customer did not leave a comment.

Peter R. 
Rating:
3.0

Truck in cargo bay was not swept. Truck was dirty on outside. Clerk was not real friendly. Asked for drivers license and credit card then went in back for ten minutes. Came out had me sign paperwork and handed me keys. No questions other than do I want insurance. I asked if everything was the same as original reservation and he inly said yes. When I got to drop of point had to call to get correct location because he set it up to be returned to original pick up point not where I specified in my original reservation. He was not rude but he did not go out of his way to help. Very little customer service skills.

Jared W. 
Rating:
4.0

Didn't seem to know that we were coming, and were initially confused on what to do, but they worked it out.

Bryan C. 
Rating:
1.0

This location was not the location I had reserved online. My truck was not reserved as I was called the day prior asking if I needed it but only gave me a 3 hour window to call back. I was very dissatisfied.

Kristine O. 
Rating:
5.0

The owner was kind. I would rent from Preston's again!

JESSICA R. 
Rating:
5.0

Customer did not leave a comment.

becky C. 
Rating:
5.0

Put tongue jacks on your larger trailers!

MIKE S. 
Rating:
5.0

Customer did not leave a comment.

glenn M. 
Rating:
5.0

Quick and easy! In and out and on my way!

Herbert H. 
Rating:
5.0

Chillicothe Location was very easy, clean & very easy and open to maneuver the truck around to get out. Since changed and decided to use the mobile pick up I didn't have help from the counter personally but the help of the gentlemen at the office in Chillicothe office was very much appreciated. He was kind and very knowledgeable. I was nervous and unsure of my dates & he gave me the options.

angelia T. 
Rating:
5.0

Customer did not leave a comment.

Rachel S. 
Rating:
5.0

Customer did not leave a comment.

Rachel S. 
Rating:
5.0

Customer did not leave a comment.

JAY P. 
Rating:
5.0

Customer did not leave a comment.

Danita W. 
Rating:
2.0

The uhaul rep did very. Little to help as i had to connect the trailer myself while he went back inside. Not very personable

Steve J. 
Rating:
4.0

Have blankets in bags so they stay cleaner. Also would want them to check the truck closer for damage and level on the fluids. Antifreeze was a little low and I had to have them place damage stickers on areas that were damaged before I received the truck.

Travis M. 
Rating:
5.0

Monday

Samuel T. 
Rating:
5.0

Customer did not leave a comment.

William G. 
Rating:
5.0

Customer did not leave a comment.

Steve G. 
Rating:
5.0

Customer did not leave a comment.

MARK H. 
Rating:
4.0

Customer did not leave a comment.

Russell S. 
Rating:
5.0

Customer did not leave a comment.

Vince N. 
Rating:
5.0

Customer did not leave a comment.

Jared W. 
Rating:
1.0

The lock that was suppose to be on the back of the truck was not like it was indicated in the picture and it took an hour to get everything figured out before we could even get the keys to the truck. Standing in 94 degree weather and delaying our moving day that included a three hour drive. I had picked this pick up location specifically because they were open Saturday and wanted to avoid all of these issues, but they closed and I was told the day before without being able to game plan an alternative situation. I was very upset at pick up and was not satisfied at all.

Aubrey L. 
Rating:
5.0

Customer did not leave a comment.

Jason T. 
Rating:
5.0

Customer did not leave a comment.

Ron N. 
Rating:
4.0

This facility did nothing wrong and was very courteous. I however have an issue with U-Haul. I reserved an auto transporter at my local U-Haul facililty and was only notified the day before that I would have to drive 20 miles to pick one up and then drive back to my residence to load the vehicle. This resulted in over an hour of driving and a lot of frustration on my behalf. What is the point of reserving at your local branch? I will think twice of using U-Haul again when a reservation does not mean anything as to branch location.

Jeffrey D. 
Rating:
5.0

Customer did not leave a comment.

Willard T. 
Rating:
3.0

Had no contact with this location because return was done after closing.

Dora T. 
Rating:
5.0

It is hard to beat U-Haul for ease of service and very well maintained equipment. I use to drive an 18 wheeler and Transit Buses, with strict inspections required. That's what I have done on these past rentals. They have all passed.

Lon F. 
No reviews have been submitted for this location.

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