Customer Reviews for Prestons Auto Detailing
(U-Haul Neighborhood Dealer)

Rating:

5.0

The people there was really nice and friendly. I would rent there again for sure.

Rating:

5.0

The location was fine ..... but U-Haul app is not user friendly at all. I called and gave my credit card information, and the customer service rep told me to go to the uhaul location and follow the instructions on the app and I would receive a code to get the keys. This did not happen. We were on the phone outside in the cold talking to a rep trying to get a code for over an hour . Two other people were there trying to get their keys as well. This process is absolutely ridiculous. And the return of the truck was even worse the app did not work. The app would not upload the pictures that are required. The whole experience was awful. I am very tech Savey and could not make anything work, pickup or drop-off. UHaul you should be ashamed of this process. Picking up a truck when a business is closed is not a good idea. Same on you UHaul!!!!!

Rating:

3.0

The truck was clean and smelled good. The truck however has a bad bounce in the front end and needs an alignment badly.

Rating:

5.0

Nothing everything was perfect and the people were absolutely awesome

Rating:

5.0

Prestons allowed me to leave my vehicle at their location. Makes picking up the U-Haul so much easier!

Rating:

4.0

The owner was very cold and callous. Did not greet was not very friendly. I had hook up the U-Haul equipment myself. The the older man came out and took a picture of the connection because he was required too. Did not even walk me out to the equipment. So no. I will not return to that location anymore. I am a man of color. And the owner did not seem to like black people.

Rating:

5.0

I would absolutely reccommend Preston's for any UHaul needs in the Chillicothe area. Nice people, easy access, quick processing and easy after hours return. Thanks!!

Rating:

4.0

Charged me for 2 days! I picked it up Friday brought it back Saturday?

Rating:

5.0

great sevice

Rating:

4.0

Staff on duty seemed a little confused but it worked out.

Rating:

5.0

Dropped off during New Year Holiday . Business was closed. Plenty of room,easy to find, no problem access.

Rating:

3.0

Vehicle was not fully inspected before rental -- headlight switch had been pushed back inside dash and unreachable. Both Roadside Assistance and personnel at receiving location offered opinion that this was an unsafe condition.

Rating:

5.0

Trailer had a flat tire when we picked it up, but got it repaired quickly at tire place close by before using it.

Rating:

4.0

When making the reservation, I asked for a dozen furniture pads. They didn’t have any at this location. Otherwise, it was great!

Rating:

5.0

Let me pick up in 1 location

Rating:

2.0

Your app is too frustrating to use. I took my own pictures but I had to get out if my car, go back to the truck to take pictures again of the gas/mileage, the outside ofthe truck. I also took pictures all the way around before I took it off the lot. And the starting gas and mileage. And I took my own when I returned yet, but I have to waste more time taking them from your stupid app. If this location can't bother to have a live person on-site, please remove them from your service. Worst experience ever!

Rating:

3.0

The automated self service pickup system is terrible. There is no reason you need to confirm my location. The loading times on the website are way too long.

Rating:

4.0

I was encouraged to drop the equipment at another location and was told it was a small fee. It ended up being double the original charge. Ultimately it was $45 or so but it was still disappointing.

Rating:

4.0

This is our typical rental spot for uhaul. They know what they are doing and I’ve never had issues here.

Rating:

5.0

Great service!

Rating:

3.0

I had to hook up the trailer myself, other locations I have been to hook it up and check lights for you.

Rating:

5.0

Great service and very personable

Rating:

3.0

Using the 24/7 contact less pick up was a joke, and a failure. It made nothing simple, or fast. I will never use this service again if I needed to rent a vehicle. I was already running behind on the pick up of the truck due to UHaul moving my pick up location almost 25 miles away from where I originally had a pick up reservation. So using the 24/7 pick up, I thought this would have been a faster pick up option. Incorrect, the tech on the chat for whatever reason that they would not tell me, could not verify some information which required me to go into the pick up location, luckily they were open to verify the exact same information I submitted in the app! Ridiculous, unnecessary, and very inconvenient. The truck was dirty. The cab had dirt all over it, you can tell a drink had spilled down the passenger door, and people were clearly smoking in the Truck as there were ashes all over the passenger floorboards. The back cargo area of the truck was just nasty. The floor was covered in water, and some kind of oil products and was covered in debris. Before we could even use the truck, we had to sweep and mop the cargo area, which still left the floor slippery from whatever the oil was. We swept out the cab of the truck as well so we did not get charged for the cleaning. However, I took video and photos of the trucks condition before we even left the pick up locations lot. Was absolutely unacceptable.

Rating:

5.0

Experience could not have been better. Vehicle ready on time and worked perfectly. Return was quick and efforts!

Rating:

2.0

The trailer was in 12” of water on p/u and I thought there would be someone to help guide me to hookup the trailer be no one helped, probably because they didn’t not want to stand in 12” of water.

Rating:

5.0

U-haul representative was very friendly and helpful. Process was quick and simple. Will definitely use this location again to rent a truck.

Rating:

4.0

Hated not having communication with an employee.

Rating:

5.0

One of the side marker lights was out and the left turn signal did not work. The rental agent attempted to fix it by replacing wiring on the trailer.

Rating:

5.0

u-haul is just a big scam i was charged 4x the amount expected..

Rating:

1.0

Charged for two days I didn’t have it after he told us not to return until Monday then charged us and said there’s nothing he could do. Scammed us out of $129

Rating:

5.0

The vehicle that I rented worked perfectly for my project. It was is great condition and ran well. The attendant was friendly and helped get everything arranged. The website check in was easy to use and everything was explained fully. Thank you.

Rating:

4.0

for corporate uhaul... the tie down connections on 5x8 trailer were very small and not very suitable for racket strapping.

Rating:

5.0

Service was good.Thanks

Rating:

5.0

My experience was perfect!

Rating:

2.0

I couldn’t pick it up because the key was not in the location described by the app and the passcode to it was letter based but the lock there was number based.

Rating:

3.0

Truck in cargo bay was not swept. Truck was dirty on outside. Clerk was not real friendly. Asked for drivers license and credit card then went in back for ten minutes. Came out had me sign paperwork and handed me keys. No questions other than do I want insurance. I asked if everything was the same as original reservation and he inly said yes. When I got to drop of point had to call to get correct location because he set it up to be returned to original pick up point not where I specified in my original reservation. He was not rude but he did not go out of his way to help. Very little customer service skills.

Rating:

4.0

Didn’t seem to know that we were coming, and were initially confused on what to do, but they worked it out.

Rating:

1.0

This location was not the location I had reserved online. My truck was not reserved as I was called the day prior asking if I needed it but only gave me a 3 hour window to call back. I was very dissatisfied.

Rating:

5.0

The owner was kind. I would rent from Preston's again!

Rating:

5.0

Put tongue jacks on your larger trailers!

Rating:

5.0

Quick and easy! In and out and on my way!

Rating:

5.0

Chillicothe Location was very easy, clean & very easy and open to maneuver the truck around to get out. Since changed and decided to use the mobile pick up I didn’t have help from the counter personally but the help of the gentlemen at the office in Chillicothe office was very much appreciated. He was kind and very knowledgeable. I was nervous and unsure of my dates & he gave me the options.

Rating:

2.0

The uhaul rep did very. Little to help as i had to connect the trailer myself while he went back inside. Not very personable

Rating:

4.0

Have blankets in bags so they stay cleaner. Also would want them to check the truck closer for damage and level on the fluids. Antifreeze was a little low and I had to have them place damage stickers on areas that were damaged before I received the truck.

Rating:

5.0

Monday

Rating:

1.0

The lock that was suppose to be on the back of the truck was not like it was indicated in the picture and it took an hour to get everything figured out before we could even get the keys to the truck. Standing in 94 degree weather and delaying our moving day that included a three hour drive. I had picked this pick up location specifically because they were open Saturday and wanted to avoid all of these issues, but they closed and I was told the day before without being able to game plan an alternative situation. I was very upset at pick up and was not satisfied at all.