Customer Reviews for Prime Storage Bridgehampton

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Prime Storage Bridgehampton

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Richard C. on

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Christopher S. on

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Matthew L. on

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Michael P. on

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It took me 1.5 hours to rent the truck. There was no line, I was helped immediately upon entering the store, but it took 1.5 hours to complete the transaction. I was told the computers were down but it became quite obvious that the 1 staff member onsite was ill trained to rent out a truck. I was offered no discount to help mediate the inconvenience, which was considerable since I had to get to an estate sale which was about to close and my plan was to beat rush hour out of town which did not happen because once again, IT TOOK 1.5 HOURS TO COMPLETE MY 1 TRANSACTION. I will likely never use this location again unless I have absolutely no choice.

bonnie b. on

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denise d. on

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At 3:30 pm there was no one there . Couldn’t get the trailer off the hitch ... would not send someone to help..was instructed to drop paperwork in box which we did ... regarding paperwork had a roadside asst . Phone number.... as it was already in the box it was unavailable and people monitoring drop off location would not provide the number Also , it is not known by the name Prime that was supplied but by Despatch Storage ... on first phone call the person gave one name . And in the second phone call he have a completely different name . I have rented from UHaul twice before this particular rental from Palm Beach to Bridgehampton. We have dropped off in Wainscott without a problem .... they are no longer a UHaul dealer ... we have dropped off in East Hampton without a problem . Prime ( or Despatch ) whatever they choose to call themselves , is an extremely bad representation for UHaul. They pick up location in North Palm Beach was wonderful...... however , because of the extreme lack of customer care and support in Bridgehampton, I will not rent from UHaul again ! I would not recommend anyone using the Bridgehampton location at all !

Paul C. on

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Fernando B. on

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Alexander H. on

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Kenneth K. on

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Francis M. on

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Timothy L. on

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Need more rental equipment, only had 1 Utility Trailer

James N. on

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Caroline S. on

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Matthew A. on

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They did not have the equipment to lift trailer. I had to get a mechanic to jack it off the hitch.

Rachel G. on

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Benjamin E. on

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kenneth m. on

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tc P. on

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