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Eric Zinn
Customer Reviews for Prineville Thrift Store & More
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything was great. Kelly, the lady who checked us out was wonderful.
DANIEL GRANTWas only 3/4 full of fuel when I left
Ron BootheGood selection, polite, and just what I needed for equipment.
Tye ManningOn line system was a bit cumbersome but the store attendant helped us out and he was awesome.
Sandy MadsenVery friendly, helpful, and professional staff.
Sam MitchellFellows helped me lift trailer off my truck. Made for a fast, easy return
george konovalI was quoted a price. My card was charged a different amount higher. Not happy I was overcharged.
Jody AshtonI reserved a U-Haul trailer and two hand trucks approximately a week and a half prior to pickup. When I arrived I was informed that there were no hand trucks available. I went to hook up the trailer and definitely recommend a tongue jack, as it was very awkward to put on the hitch. Before I could leave the parking lot, one of the workers came out to tell me they needed photos before I left. The entire check-in process took over half and hour. The trailer itself was in good condition but I would not recommend this particular location.
Alexis OberThe folks that run that place deserve a lot of recognition and have never rented a u-haul and that level of great customer service.. they were very helpful, polite, and gave us above and beyond customer service
Trevor GreggAfter returning the trailer to its 1-way destination on time (before 2pm the day after picking it up in Sherwood), the terrible experience began. The trailer was not checked in by the Prineville store until the next day. Then, there was the phone calls and runaround with U-haul corporate over a "illegal drop-off" location. Very odd. That finally resolved, the trailer was not actually checked in until Monday after another phone call from me. Then, I received another phone call from U-haul on Tuesday asking were the trailer was and when I would return it. What? Terrible experience. To top it all off, I ended up paying more than I was originally quoted. $90.95 was the final number on my credit card bill. So, I did end up paying a fee for being late. Even though I was not. Get it right, U-haul. And refund my money...or at least don't charge me a late fee. That just isn't fair.
DOUGLAS PEDERSENI was very pleased with the service I received from staff at Prineville Thrift Store & More. The kind and helpful attention to details with the truck rental made my moving experience efficient and trouble free.
Kim SpalioneIt was a bit annoying to get nickel and dimed for $6 because I went 6 miles over my mileage limit which didn’t allow me any cushion to unload my storage unit before making the move.
Jeff WalkerNot one thing!
Sally DawsonI requested a dolly on my initial request. My move was cancelled twice due to weather. I was given a small child size dolly that wasn't pratical. The cab of the truck was filthy. After fully loading the truck for an early drive over the pass, the tire was flat and I had to wait the entire day for the tire to be fixed and the guy waiting for 4 hours at Les Schwab. I was delayed two days on my move. I wasn't very happy.
Paula LaswellOther then needing way to lift tongue everything was fine
Dewit MccoyAwesome services
James KnightJames did a Great Job. Truck ran perfect
Gray Graham GrahamPartial flat tire on pickup, passenger side blinker not working/ not accessible to fix
Sam BrownhillI ordered an open trailer and when I arrived they did not have one and switch it to a closed one which did not help. Felt stuck and could. OT do what I needed to do with the closed one. I also got charged 8.00 for insurance that I did not want and noted later. There was a closer location to my home and had the open trailer so I felt your system wasted my time sending me out of my way and then they did not have the trailer I needed.
Ralph SantanaSystem needs to be better
JESUS ZARATEIt was all a very easy rental. Very pleasant people.
Mary HouseLocation office was a mess anytestroom was storage drop and FILTHY with no toilet paper!
kelly favilleThese folks went out of their way to provide a trailer on Sunday. I can't say enough good things about their willingness to set me up with a trailer. THANK YOU SO MUCH !!
John LucasI was charged for fuel when I only drove 8 miles and I put in 3 gallons of gas before I turned the truck.
Ken HillsDrop off location reached out to me to verify trailer number because they had just had that trailer a week ago they were in Oregon and I was in Texas. These trailers get around. They were very kind cordial easy return process courteous excellent and easy access to the trailer drop off. Thank you Prineville Thrift Uhaul
Brian JordanTruck had dust and dirt. It looked like they attempted to mop it.
Michael EvesWill be our last time renting from U-haul!
Treyvaughn PoulsonBe open on Monday
Don MartinI was told I would get my 100.00 deposit back when I returned the truck. I returned the truck the same day and was told...that I would have to wait for it to be mailed. You need to be more specific with this.
Tammy PuckettIt was great..thanx
LESTER WOMACKWe would return to do reservation at this location. Will never do online reservation again, too many issues with online.
Jacob HicksVery helpful owners . Will recommend to friends
BARBARA ANN SABOThe window was filthy they told me one price and it ended up being something totally different it was a joke
ERNEST JAMES SLAVEYThey were not aware or prepared to help me.
Sabrina MSloanMake sure you document the gas Guage at pick up and drop off otherwise they may try to charge you for fuel and get receipts when you fill it back up
ERIC R ROTHEThe only place in town!
LAWRENCE STAHLOnly uhaul place in town. They seemed nice when we went in. I could only upload one picture of pickup condition and the truck was covered in blackberry’s told the lady this when I dropped off and said she wouldn’t charge clean up charge but did anyway.... annoying
Natalie Gray LarsonA great experience. Yes I would recommend your U -Haul to friends.
Gary SummersThis gal was the best, she was helpful and took time with us. I'd recommend her to everyone.
nicole lopezclean truck nice people
Denise SatterfieldOur truck was totally empty, with a warning that there was less than 25 miles left in tank. The dealer told us to take it straight to the gas station to fill the tank, hopefully it will make it. We did so and it cost $126 to fill it. We only used 1/2 tank of gas to get to our destination. We had the impression that we would be credited for the excess gas. When we returned the U-haul truck, we were informed that wasn't the case. We still have to rent 3 more trucks in the coming weeks and we are leary to do so at this dealer.
Elvie Gaskey