Whole experience was excellent thanks!
Brian T
Customer Reviews for Pro Tech Car Wash
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Cooperative customer service
wassihun tMore van and truck need this locatin
Mumtaz AService was excellent!
Dhaniram PTo much time taken to arrange truck
Aravinda bWrong truck was put on hold, was over charged for KM, truck was dirty and damaged.
Madison KWe rented the uhaul from old kennedy station and we reached there on time and due to their mistake we have to waste 2 hours over there . After trying several time we were able to get connected with uhaul service and they told us to visit eglington address which was 30 minutes away. Over there we got the uhaul at 10:15 pm instead of 8:45pm. It was really disappointing. Even they told us that they will charge us according to kennedy location but they didn’t do that.
Amandeep KThe operator of this Location is unfaithful and untrustworthy because i showed him the Gas Guage was below 1/2 tank and he told me not to worry i was fooled because he was a Muslim Brother if not i would have requested the tank to be filled up to max.I returned the truck with the same Level of Gas and I was still charged extra 7 Litters of Gas,Secondly he was not punctual of time.
Taofeek BYou are just too excellent and I love your services.
Mercy AInspect the van with the customer, confirm the gas gauge and cleanliness of the vehicle. SHOW UP ON TIME. The dealer was an hour late which meant that we were late starting and ended up missing the closure of the dump by 5 minutes so we have to rent another van tomorrow.
WILLIAM RGood service
FARHAN PNeeds cleaning and in person presence of the shop owner on site. Didn't like giving all my credit card details over the phone to the shop owner to pickup the truck for the security deposit
Hargobind SNo one was at the location, had to call over the phone and essentially rebook and do everything I did online with whoever was on the phone with children and kids screaming in the background. Nice guy but very unprofessional, instructions were not clear and the truck literally had an empty tank. Only positive was that the truck was clean and ran fine.
Christopher RThe worker gave me the car late, the store dirty The car is in good conditions
CARLO AOnly issue was I couldn't use my debit- credit card and I don't own a credit card, so I had to call a friend to pay, and then paid her back. But other than that, no issues, very friendly service!
jamie pHe changed my drop off point. He tried to change it to a one day instead of two. He changed the mileage agreement and I was way over charged. There should have been no charge for mileage. He wasn’t there when we arrived. We waited 45 minutes to get our truck. The dolly was not in the truck as agreed. We have been way overcharged. Dreadful service. Will never rent uhaul again or recommend it.
Diane JWhere’s my money that was to be reimbursed I didn’t use that car for 4hours it was 2
Michelle Cvery occomodating staff
Maria DClose this branch and dont fraud the people . you got my money and i'll never forgive to u people.
Mojeeb AI wishe to see you guys in office than out off office
MILLION WOne of the worest interactions i had in my life. Very disrespectful guy and the equpment was not ready for pick up in the time i needed it and they carged me way too much. There is no way am going for this or recomending this ever.
Biruk AExcellent customer service. Was so friendly and helpful. Best rep I have come across ever using uhaul.
HELENH BImran? I forgot his name but he is really helpful. Thank you so much!!!
jayson oMy reservation was 9Am in the morning and the location was opened at 10Am. We continuously called the customer care but no response. We tried to call the Car wash and the guy was abusing us.
Trinath SThis drop off point was so run down we thought we were in the wrong place. The office was closed, but through the window looked like a total mess.
Jose CNothing Was great service Over the phone and when picking up the rented truck It was very professional Thx a lot, made my move stress free
Micheal FThe fuel tank was empty when I rented the van. The dealer said he gave me 23$ fuel credit to fill out the tank. Which I did. And returned the van with more than 23$ gas in the tank. The dealer indicated the file level was low. According to them then they gave 23$$ credit to fill the 25% of the tank as at 2.225$/ltr gas price. And at 2$/ltr gas price it’s like 12lts gas. Which means a 9’ cargo tank takes only 48lts gas max. Are you kidding me? Who came up with that calculation? And I was charged 20$ extra for nothing. The dealer will always force you to bring the van back quickly, rent for 2-3 hours etc. really terrible experience for the dealer’s stupidity and carelessness to wrongfully indicate that I returns the vehicle with less gas..
ARITRABIKASH DVery nice and excellent service
RABI DThe business is undergoing a renovation and it is only when you arrive that a sign on the door says you have to make an appointment to see the contact person, when the hours of operation state online that they open each day at 9:00 pm. No receptionist is available at any point to help. I was delayed by 1 hour and 30 minutes and arrived late to my scheduled event due to the delayed customer service.
Omar GBad management
Sonam TThe clerk arrived 1.5 hrs later than my start time, I made my reservation online and because he didn't have it in his system I had to do it again to this day don't know if that first order was cancelled and there was a fresh feces stain inside the truck.
Daniel GDO NOT give the insurance coverage without asking. I rented the the van for a small job and drove exactly 10km. I didn’t ask for the insurance and yo guys also didn’t ask if need the insurance. I still got charged for it .
ARITRABIKASH DLocation was changed 10km away despite booking weeks in advance. Part of my order (which I paid for in advance online) was at the original location and the car was far. The pick up and drop of was sketchy, there was no trolley and this was told me to last minute. I did not sign the contract, the person did it, without telling me remotely. never saw him. Honestly super sketchy and frustrating. Will be following up with UHAUL.
Demos kFirstly why you guys book the truck if you don’t have any availability because today I got truck after one hour it’s very poor Quality
Pavandeep KYes,absolutely, good customer service, excellent
RABI DVery helpful staff and pleasant experience
Philip TAmrin was a pleasure to work with! During a high stress time, his professionalism and proactiveness really went a long way. He got our all of our documents filled out in a timely manner which was very much appreciated. Also, when returning the vehicle he ensured everything went smoothly and was very kind overall. Would definitely recommend working with Amrin at this location for your next move, his positivity was much needed!
Sicily CTake down the lock boxes outside the door as they are not used because the lock box is now in the truck. This location has no one there to help you. Its always closed. Try fixing it or close it down.
Bud CThe owner is amazing and went above and beyond!
madeline nI used my mobile check in facility to get to tht vehicle. Then the agent there cancelled and given the vehicle to someone else and cancelled my order. Then I have to again reserve it and get the vehicle. The driver area was clean but the rear area had lot of ear buds lying around and had some dirt.
BIPIN BVery clean vehicle. Very easy to contact the owner and shop. The owner is very professional, efficient, and keeps the vehicles very well maintained. Definitely drove and felt like a new vehicle with its cleanliness. Thankyou boss for your service and i’ll definitely be coming back.
Angelo GThe UHaul rep was courteous and professional and very helpful.
Alberto AAmazing service. Van was ready to drive in just 10 minutes. It was my first experience but quite delitfull.
Mohsan AFast service & easy transaction. This dealer saved our day when other Uhaul dealer bluntly rented out our reserved truck to the customer who originally rented a smaller size vehicle but decided to upsize and refused to return it on time. Thanks guys!
ROMAN KImran was super helpful in our processing our return of the rental truck. I would definitely recommend this location!
John UBe available and on time for customer pick up of vehicle. Location looks messy, dirty and unwelcoming. Would not visit location again for vehicle rental
Michelle RThe manager was late to open up the store about an hour and he was smoking inside the store without a mask, so by the time we went in, the store reeked of cigarette smoke. The truck even smelled of cigarette smoke. Plus I wasn't even the only one waiting- there was a line up and the person in front of me said he was waiting 1 and half hours! Upon returning the truck, there was even more people waiting at the store, and the worker was not even there.
gilbert dPoor service and worst place to go
Nihel AStaff marked fuel level wrong, resulting fuel charges on final invoice for customer who spent almost two hours on the phone struggling to straight things out. It was the worst experience I’ve ever had so far.
Zhi dEvery thing is good specially the service.
Mario FThe uhaul had so many safety issues and was not cleaned at all. Uhaul customer service did not help me at all and rather asked me if I wanted to do another booking. The trucks alignment was bad and it kept going to the right and the tires were skidding on the road. Worst experience ever. Returned the truck without completing my move. Waste of money
Prabhanjan BThis place please don’t go and rent. He is not a honest person. Overall really bad experience in this location and not clean and not good customer service the guys is drinking and smoking on the job site.
Jeyapragash PUhaul called me to transfer my pick up to different store, but waited one hour more of my reservation time. They are late to open pick up. Uhaul now is very expensive. Not worth it
Quennie MGreat service
Alina MLow mileage on the gas, high fees per km, debit card not accepted,
Harnish S