Customer Reviews for J&B Services

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of J&B Services

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william d. on

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The location should be shut down !!! It is a terrible how they allow that place to smell, There are dogs all over the place and apparently no one cleans up behind them. The roof was leaking water all over the paper work as we filled it out and again I almost threw up from the smell in the business. Some one from corporate office should go there and see what i'm talking about, it's a disgrace on the U-HAUL brand.

mary f. on

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Prompt , explained everything clearly

Alisha B. on

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Customer service was excellent and very friendly. The only concern was the strong dog odor in the office.

TRINETTE B. on

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Everything was good.

daniel n. on

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Great truck, clean and the representative I got the truck from was very nice!

Carolyn P. on

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kimberly m. on

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SHANETHA M. on

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Frances S. on

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Parshae M. on

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Greg J. on

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Geri C. on

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Get rid off the Dog smells and clean up the office

Jeanetta H. on

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The owner/employee had dogs locked in the garage so the whole office smelled of urine and feces so badly I believe they were immune to the smell and I constantly had to swat flies away from me and I was accidentally overcharged 89$still waiting on funds to be reversed on card

Jacquetta S. on

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Sherrill W. on

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Brittany C. on

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Mindee B. on

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Very nice people at this establishment!

traka g. on

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This location smelled lile dog fecal matter. The staff was dirty and they seemed upset when we asked about the previous damage to the rental we were offered. The staff kept trying to force the safelock insurance even though I declined more then once.

ANN B. on

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No comment

Deneaqua L. on

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the store was horrible

Koya T. on

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Less fees, cheaper mileage, especially if I gotta put gas back in it??. Other than that, uhaul cool.

DONNA B. on

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Nothing that I can think of

LYNN H. on

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Customer did not leave a comment.

Michelle L. on

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it smelt like an animal shelter. strong feces and urine smell horrible.

Sherry D. on

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U haul is my favorite place for me to haul my things .Thank u again

ANNIE O. on

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Ronshelle P. on

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tonya b. on

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The Office area needs to be more pleasant smelling. ...Smells like dogs (horrible )??

DEREK C. on

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Actually the service was excellent. The young lady that helped me was very nice and very helpful. Over all my service was excellent!!!!!!!!!

Michael K. on

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MICHAEL A. on

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Keep up the good work. !!! I will use thid U-Haul next move i make

ASIA W. on

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Have better customer service have someone that wouldn't have a smart mouth going back and forth with the customers

MAURICE H. on

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The 26' truck I had,it had a bad transmission.It took a long time to take off.Plus the battery die on me.I told them about my problems and they still charge full price went I took the truck back.

Joel B. on

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Sister W. on

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Keep up the good work!

DEANNA C. on

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JUST INVEST IN A DOOR BELL OTHER THAN THAT I WILL CONTINUE TO USE THERE SERVICES

RAJA J. on

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ALICIA M. on

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Charlene S. on

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Thank you for terrific service

ED D. on

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NICOLE/LAMON O. on

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THEA O. on

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Jaye P. on

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Marlene T. on

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Teresa P. on

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N/a

kELVIN w. on

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GEORGE B. on

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WILLIAM C. on

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Customer Service was fantastic. Woman helping me knew her stuff! Had good suggestions on how I should properly load my stuff. She was very personal and friendly even when I called the location the day prior. Excellent job!

EDDYE J. on

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Lose Attitude

KAYLA I. on

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The lady who helped me was very nice and informative. I have been using UHaul's services for a few years but she was the first to take the time and go over everything with me. Even gave me tips I was unaware of. Great customer service!

MARIO S. on

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Carolyn S. on

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Excellent service and best small rental truck I have driven! Location not great but not bad either on main street.

FIKRE P. on

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Becky was awesome. I would definitely rent from them again. The process was quick and painless and the customer service was great!

Brittney M. on

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This U-Haul location is in such disrepair that it should no longer be in service. The saff was well versed on U Haul's services however incredibly unprofessional and unpolished, most indicated by the cigarette butts and empty ice cream tubs on the main desk. The place is disgusting.

Lance R. on

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Customer did not leave a comment.

SARAH M. on

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This location way filthy. The neighborhood felt unsafe and U Haul should be embarrassed to have their name associated with this location.

Demeter H. on

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Nothing

MICHAEL A. on

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WADE M. on

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TOLONDA W. on

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They should have larger trucks. I reserved the largest truck but got stuck with a 14' truck and had to make a lot of trips instead of my normal 2. What a great disappointment especially since I've always rented trucks from U-haul since 1997 and have never had a complaint.

PAUL L. on

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michelle g. on

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Teresa P. on

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Everything was perfect.

Cleo W. on

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Jean B. on

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Everything was excellent, no issues, customer service was great. Thank you for a great moving experience.

JAMES G. on

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Customer did not leave a comment.

WILL W. on

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By far, the best U Haul rep we have worked with. Very professional!

Terri D. on

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Thie location was difficult to spot, not enough signs outside. Entrance door is not clear it belong to Uhaul. Vacant lot across from U haul where trucks are kept, had trash, glass, etc.

Desirae T. on

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They are so friendly at this location and even went above and beyond to make sure all my questions were answered and needs were met.

LATONYA A. on

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I was informed of the cleaning policy of your company and I carefully looked over the truck upon return. Unfortunately my driver left a small bag of chips in the front driving area and I was disgracefully charged the entire $25 cleaning fee. I was livid and dismayed because it was ONLY A SMALL OF EMPTY CHIPS! I was also told that the back area was not cleaned, but this is not true. I specifically made sure that it was because of my intention to utilize the monies from the anticipated refund of $40! I was floored when I only received $15 (and some change). I expressed my disgust to the receptionist who showed no human compassion or emotion, yet simply stated," I had to clean the truck out because it was dirty." I am unemployed, disabled and unabated to afford the amount that was taken from me. I am making a formal request to get that money back. That money was indeed a intricate part of my daily living expenses: I have six children and that was intended to be out meal for the next week! Please be advised that I am not happy regarding the final decision of the receptionist and I only pray that, in the future, she show a lot more human compassion for needy customers. I can be reached at he phone number I have on file for discussion of this matter and I hope that I can receive a total refund of $25 so that my children and I can do what we ended to do with the funds in the first place. Thank you, LaTonya K. Austin ( A angry, frustrated and disgusted customer)

gregory i. on

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Clean the truck beds out before renting out again!

REGINALD Y. on

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armenta g. on

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NOELLE P. on

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Move to a different location. I did not feel safe picking up the Uhaul here. There were too many abandoned buildings and people loitering.

chirece c. on

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DANIELLE R. on

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BRENDA/BOBBY R. on

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The staff was very helpful. If I were to rate them 1 thru 10 (Excellent).... I would give them a 10.

MIKE K. on

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Longer hours

DOREEN J. on

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The only improvement I can see that is neede is add a doorbell outside of entrance. Everything else was great!

JEFF C. on

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everything went great. thanks

Damon H. on

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ELDAR P. on

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Chantay B. on

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CHARLES M. on

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VIOLET S. on

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SYLVESTER A. on

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I had the opportunity to rent a truck from this location two times in two weeks and both experiences were very professional and pleasurable. Just keep doing what you're doing

DONICE C. on

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sabrina L. on

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KRAIG T. on

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Nikita S. on

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NICOLE G. on

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I really love this location. They are very attentive, pleasant and professional. I highly recommend them and will definitely be using them in the future!!!

Myesha G. on

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Charles B. on

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A-1 service, quality customer service and overall the best u-haul experience I ever had.thank you !

nathaniel h. on

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They did a good job . I will be back .

Willie W. on

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Customer did not leave a comment.

Anika B. on

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They were very thorough in explaining the contract, equipment features, and even the exact positioning of the after hours key drop at the drop off location.

Booker J. on

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Keep doing what you are doing!!

DONALD H. on

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Customer did not leave a comment.

CHARLOTTE C. on

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We made an order online & didnt realize we added xtra accessories that we didnt use or open yet we were still charged

CONCORDIA S. on

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I had requested pick up in Dearborn, Mi and was sent to Grand River in Detroit. Not good.