Customer did not leave a comment.teresa S.
Customer Reviews for Professional Collection
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It makes no sense that a company has a situation where one location cannot seem to communicate with another. The guy at the 1st location was working his butt off but apparently bumbled my reservation. The guy at the other end was keeping everything by the books but not particularly friendly nor helpful. As the result of this, I've had to spend over 2 hours on the phone with customer service, who appear to be totally useless so far.Michael S.
This location did not have the trailer I had ordered well over a week before pickup. They also did not correspond with me the night before pickup. When I arrived at 9:00 a.m. no one could help me as the guy responsible had not arrived. Thirty minutes later when he arrived, I was told the trailer was not available. After calling the 800 number, I found what I needed across town. The older gentleman there was quite nice but I had to wait until the Greyhound bus came and went before the trailer was attached. He attached the trailer while I looked it over. Everything seemed OK until I got home and someone noticed the brake lights were not working. It was a fuse on my truck, but Uhaul should have caught that. I was given NO instructions about the trailer, including how to remove and put it back on the truck. So, I finally ended up with the trailer a full two hours after the time it was supposed to be picked up. Never again at either of these local locations!Greggory B.
Nothing!!just continue with the same serviceOLLIE R.
Everything went great. Great customer service.Montavius S.
Customer did not leave a comment.melvin S.
The manager at this facility was very helpful. It was the rest of the experience that wasn't. Reserved a 20' truck, hand truck and 12 or 24 blankets (I forget the number) and a Tow Dolly. Got to Cleveland MS as instructed and only the truck was there. Had received a split order e-mail to p/u dolly in Leland, MS. Called down and he had no equipment. Had to go to the Indianola MS dealer to get TD. No hand truck nor blankets. NOT HAPPY.Gene H.
Customer did not leave a comment.chevelle P.
The owner was so friendly and experienced too.Keun L.
Customer did not leave a comment.Lekendrick S.
Upon initial review of the uhaul, it appeared cleaned, however, when we began to drive, we noticed a lot of dog hair flying around when we turned on the air. It was everywhere. I'm not sure if you have a pet policy in place, but it would be good to know in advance. Mr. West was very professional and I would rent from him again.Yumekia J.
Customer did not leave a comment.DAMION J.
Everything was good.Monica F.
I don't remember his name , but he went above and beyond with his customer service. I will definitely use him again if I have to.Denise D.
Customer did not leave a comment.Chase S.
The guy that I did business with was wonderful and he did all he could to accommodate me.Valencia V.
The trailer brake and turn signal lights were inop.Floyd W.
Representative was knowledgeable and courteous. Made the process seamless. Thank you for helping us make the move easier.Preston K.
Customer did not leave a comment.Reggie N.
The man was very friendly and helpful during my pickup. 5star for sure.Billy S.
Improve your communication on the hidden fees and stop over charging people credit cards. Get better training for the people that take calls, to your field managers. Communication with your crew members really needs an overhaul. Karma will find your company.genette C.
Customer did not leave a comment.James H.
Customer did not leave a comment.Margaret B.
Customer did not leave a comment.Cherelle L.
Customer did not leave a comment.William B.
Since we are in a pandemic I think Uhaul should practice and encourage cleansing techniques .The company should be responsible for sanitizing after each use before another customer enters the vehicle.Benita L.
Customer did not leave a comment.Stacy W.
Customer did not leave a comment.William W.
Customer did not leave a comment.Margie C.
Customer did not leave a comment.Bruce W.
Customer did not leave a comment.Ernest S.
Customer did not leave a comment.Al Z.
Everything was greatRichard T.
Customer did not leave a comment.Billie J.
I rented the uhaul with a dolly. When picking up the truck the man didn't put it on the truck well while returning the truck i mentioned to him that I didn't receive a dolly n I was charged for it he told me I had to take it as a lost but why should I pay money for equipment that I never used or received. I fell like it could've been handled way better than the way it was. I'm NEVER using the Indanolia pickup location again n I won't recommend it to anyone elseAskisha E.
My rating is for physical location. Person was excellent. Truck given to me had bad alignment and driver mirror aimed at ground. Ash tray (why is even there is beyond me) was broken and swings open.Felipe P.
Customer did not leave a comment.jimmy S.
Customer did not leave a comment.Cheryl W.
Just keep doing what you are doing.ruth K.
Customer did not leave a comment.Ferraras B.
Customer did not leave a comment.Larry W.
Customer did not leave a comment.james S.
The owner was not there. Even though, I checked in early and the owner still arrived after 830. I didn't get hooked up until 9am. My reservation was for 6 hours and he burnt 1 full hour with timing.Samantha R.
Customer did not leave a comment.Denny E.
Customer did not leave a comment.Barry A.
Customer did not leave a comment.cassandra H.
More variety in every areaCraig C.
Customer did not leave a comment.Rosa L.
Customer did not leave a comment.Sammy C.
Mr West has an attitude problemmontriel W.
Customer did not leave a comment.sylvester H.
He was great and polite and professional.Tempie W.
Customer did not leave a comment.Donald C.
Customer did not leave a comment.ELIZABETH U.
Staff was super friendly and extremely knowledgeable. Great customer service experience!Matthew R.
I will not recommend uhaul to anyone everKenneth S.
Customer did not leave a comment.Harriman T.
Although I had no problems with this pick-up location (Indianola, MS) my initial pick-up location (Cleveland, MS) and service was horrible. My initial reservation in Cleveland, MS was not available which caused me to drive 35 miles to Indianola for a U-haul which should have been reserved in Cleveland. Not only was the U-haul not reserved the owner of the consignment shop made me search around his warehouse for a Uhaul that was not there. Neither him or Uhaul offered me a discount or courtesy payment for my inconvenience.Raymond G.
Customer did not leave a comment.Latoya R.
The gentleman was so kind and helpfulMary W.
Customer did not leave a comment.Tynetta W.
Customer did not leave a comment.Debra D.
Got there to pick up truck and battery was dead. Instead of trying to help the man went back inside and left us to figure it out. Truck was empty on gas. Was promised and adjustment on bill for gas and the bill went up instead of down. Will use someone else if I ever move again.john S.
Customer did not leave a comment.Joseph S.
Customer did not leave a comment.Kirby C.
Customer did not leave a comment.Roderick D.
Customer did not leave a comment.SHANNON B.
Customer did not leave a comment.George F.
Customer did not leave a comment.annette J.
The old man is very interesting.Rong J.
Close this business down the owner is not a honest person he tried to cheat me I'll never rent from this place againFelicia M.
No changes. Everything was great.patricia L.
Customer did not leave a comment.E Tucker G.
Customer did not leave a comment.Pamela M.
Customer did not leave a comment.roy L.
First of all, I was disappointed that I had to drive to a location 30 miles from my home to pick up a truck when there are two U-Haul locations in the town where I live. I reserved a dolly and furniture pads and neither was placed on the truck. When I called back to notify them I was told by the person who handled the rental that he couldn't take them off in the system. The person who checked me in in Nashville said that he should have done it there and when she called to him to talk him through the process she said he didn't sound very interested in taking care of it.glen S.
Customer did not leave a comment.cedric L.
The location and equipment were acceptable. However, the information from the website was not. I usually rent from a location about 10 miles from my home. However, on this particular occasion, the truck I needed was not available during the times I needed it according to the website. So, I secured a rental 30 miles away. This particular rental had not been cleaned out. There were bottles an paper in the floor of the truck. Furthermore, during the time I used the rental, I drove by the location that had the truck but showed it as busy about 8 times. Each time the truck was sitting in the parking lot. When I returned my truck at 9:00 P.M., the truck was still in the parking lot and had not moved all day. Very disappointed in the accuracy of the website.Michael D.
Customer did not leave a comment.WILL P.
The call center is a nightmare! I had an issue with the call in reservation service. The customer service operator gave me a pick up at Clarksdale, MS as my closest available option (which I live in south MS and was going to have to pass my destination and get the truck . I was needing something closer to Cleveland, MS on south side and Clarksdale would have been 45 min pass Cleveland North out of my way which would have set me an hr and about 30 mins added to my trip! when I explained to her that was far out of my way and I really needed something south of Cleveland she SHAMED me for making an apt so close to needing it and told me that was all they had close so I had to take it. I agreed to take it . Then Sat morning I just happen to answer a call from Indianola stating that HE had my UHaul and he was waiting for me and the only reason he called was because his shop was hard to find... Thank GOD he called and let me know my location was changed because I would have went VERY FAR out of my way to Clarksdale and my truck was sitting in Indianola all along. The call center REALLY dropped the ball on this one . To make matters worse when I get there my appt had been canceled for no reason and he had to call the call center and try and fix it!! It all worked out but only because the Rep from Indianola went the extra milesherry R.
Everything's was off plus i felt i was charge too muchTeresa R.
Customer did not leave a comment.GWENDOLYN A.
Hire someone with some sense and not old. This experience was by far the worst thing ever you can imagine from a business like Uhaul. The service was terrible and not only the service was terrible they gave my reservations to another client making me burn a work day for no reason at all.Touman R.
The issue I had is with customer service where I place my rental order, they recommended a size that was to small and I had to make 2 trips I will never rent from this company againalvin M.
Customer did not leave a comment.PAMELA W.
Customer did not leave a comment.Jim M.
I have used this location before. The agent is very friendly and helpful. This drop off was at night after they are closed. It is in a very convenient location, but it is poorly lit and very run down.Mark C.
Customer did not leave a comment.felecia M.
Customer did not leave a comment.Wendy M.
Customer did not leave a comment.Stephanie W.
Customer did not leave a comment.Mark A.
Customer did not leave a comment.DENTON R.
Customer did not leave a comment.Toya R.
Great customer service loved the employees and they were very friendlyrichard T.
Customer did not leave a comment.Roland G.
The man at this location was not informative. He needs to be updated on the Company policiesMinette I.
Customer did not leave a comment.Lewis T.
u gave me the wrong track and when I got the truck it was half tank So, when I return it u forced me to filling the tank in full, anyways thank u for the good serviceSALAH S.