Customer Reviews for Providence Mailbox And Shipping Center
(U-Haul Neighborhood Dealer)

Rating:

2.0

I returned the vehicle with the same amount of gas it had when I got it, and was charged to fill it up after. I had requested and paid for a utility dolly that I was ASSURED we be in the vehicle, as I have experienced this issue before, it was not in the vehicle and I did not get the charge removed from account.

Rating:

1.0

The service representative couldn't be bothered to mark the equipment as returned and we had to wait 20 min while no other customers were present.

Rating:

3.0

Equipment was fine and performed as expected. Customer service and communication at this location needs improvement.

Rating:

5.0

The staff was so helpful with checking me in. I will definitely do business with this location again! ❤️❤️❤️

Rating:

5.0

good

Rating:

2.0

The truck had a flat tire, the door wouldn’t open on the drivers side, and the ignition was completely broken. But they sent me on my way anyways.

Rating:

4.0

I had a good experience at this location. However, the spots for returning equipment are tight and not much space to maneuver in order to back up and park during the return process.

Rating:

5.0

Just keep up the good work.

Rating:

5.0

Nothing everything was amazing!

Rating:

3.0

The truck worked great and was clean. I wasn't pleased with the fact that the facilities changed my reservation to their 24/7 truck pickup. I had made the reservation a few weeks back and made sure that it was with a company that would be open. The day before the reservation date, I logged in and saw that the facility had changed it to picking the truck up with the app. Apparently, they no longer were going to be open that day. I had problems with the app and had to call Uhaul for help. We finally worked it out, but we wasted time going through the process.

Rating:

3.0

The customer service was rushed. Was not informed that the 33 free miles is only on a one way trip (which I reserved). Location agent rushed through process while watching a game playing on a television. Equipment was great, customer service lack luster.

Rating:

5.0

I got the rental truck in last moment. Thanks a lot for help .

Rating:

2.0

I drove to the location the evening before my trailer was due. Admittedly, I arrived 5 minutes before closing. To be cautious, I did not leave the trailer but returned the next morning at opening time. I asked if I needed to sign any paperwork and was told, "No." I was surprised two days later to receive an email indicating that I had charged for an extra day. I quick phone call resolved the issue. Everyone I dealt with at the location was kind and attentive, but their organization is poor.

Rating:

5.0

Nice and easily done Thank you for serving Uhaul

Rating:

2.0

I was first called and told my location had been changed to somewhere farther, then was texted it was back to the original location. When we got there, pictures and directions showed a lock box next to the door, but that box wasn’t there anymore. After looking and looking, we found a lock on the back of the truck and the keys thrown inside the back on the floor. The truck stunk of cigarette smoke and the drives side door was bashed in making the door difficult to open and impossible to remain open. The gas tank was 3/4 full when we picked it up. Very bad experience.

Rating:

1.0

the dropbox was in the woods and very difficult to find/see. sure, it's orange, but that doesn't help at night.

Rating:

2.0

I was told the system was down but not until I arrived for my pickup in the late afternoon. Thankfully, the system started working, but I was given no notification that I could not pick up my truck. If that had happened it would have been a huge issue for me given I had hired movers and had others waiting on me for the move.

Rating:

3.0

All it took was a blower or a sweep to clean the floor. We assumed that the location will take care of this task. Can't believe we were charged cleaning fee for this!

Rating:

1.0

Should give clear instructions on where the drop box is located

Rating:

4.0

Better communication

Rating:

5.0

Could not have been simpler. Location was convenient. Took 5 minutes to turn the vehicle back in.

Rating:

2.0

Had to pay for an extra day since location was not open Sunday for return. Also, they did not tell me I could do a self check in when trailer was returned Saturday night. Had to manually lift trailer to connect to hitch. No explication of how to unscrew the hitch to remove trailer from the ball. Spent 15 minutes in the dark to figure this out. When I came into location on Monday they said I would get a refund for Sunday since trailer was returned Saturday night but have not received refund notification. Called location today, 3/5 and they could not help me because another employee did the original transaction and I have to call Uhaul customer service. Called Uhaul Customer service and they said the refund was not done but they took care of the refund for me. Thanks Uhaul customer service.

Rating:

5.0

Met the owner. Super friendly and kind person. Willing to assist in any way. Equipment was ready and so was the truck. Great experience at this Providence store. Certainly will keep this location in my contacts and refer a neighbor or coworker.

Rating:

5.0

Condition of vehicle did not match any of photos for check out. Vehicle far from new!

Rating:

5.0

Great service

Rating:

5.0

Overall ,a very satisfactory experience with the location and service. No complaints with product or staff.

Rating:

3.0

The location of the Key was not clear. The truck was open and unlocked. No lock on back door. Key Drop box not marked properly. Instructions about key pickup and drop were not clear.

Rating:

3.0

There was a lock chained to the door that we used because it said uhaul. Come to find out there was no lock for it so we had to break it. It was a inconvenience. But over all the place accommodated our needs

Rating:

4.0

The employee was very knowledgeable, funny, and sincere I appreciated her energy. The interior of the vehicle was dirty, the drivers side window handle was missing, and the door was not sealed well (you could hear outside of the vehicle).

Rating:

2.0

There was no equipment that I paid for.

Rating:

1.0

Make the truck that customer reserved is available when it’s time for pickup. Employee had not checked in the truck that was needed prior to arrival. Check and charge the actual mileage before hand so you how many miles were used instead of guessing.

Rating:

3.0

make it clear where the "lock box" is somehow. I was looking for a real lockbox.. not just a lock on the truck.

Rating:

5.0

My reservation teturn was initially for a “closed” location on Buford Highway in Duluth. That place did not exist. Return place finally found after third try. I should have looked at the U haul text which was the accurate drop off location. But overall great experience - thank you!!!

Rating:

3.0

I called the day before to check on the equipment and they sent a picture confirming that we had what we needed.

Rating:

4.0

The agent was friendly and helpful. I was pleased with everything.