Customer Reviews for Prunedale Auto Supply

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Prunedale Auto Supply

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Kevin S.
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Maybe not contacting 48 hours before moving to tell me there's no truck for me leaving me to scramble last minute, I also booked labor through your website and they never showed up but still managed to charge me. Moving is stressful enough and not being able to count on your reservation for a truck and labor is added stress that will make me look elsewhere when moving again.

RICHARD T.
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They had no blankets , I had to wait for the truck . No one from U-Haul called to tell me of the delay. There were homeless hanging out in the parking lot. They wouldn't except cash , so we had to deposit the cash to use the card. No bubble wrap, no packing supplies. Really sad.

DAVID R.
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Their need to be more other vehicles at all times. (versus) types. Thank you.

MARK R.
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Customer did not leave a comment.

Jose H.
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Great experience! My first time ever renting a U-Haul truck. Bob is a very friendly person and explain things clearly. Very helpful.

Jordan H.
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lady that works there is friendly and helpful

ROBERT H.
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U-haul messed up the truck reservation several times. The wrong date was confirmed, then I was told the reservation was never possible in the first place; then later told it was possible and I received a reservation for a trailer I never reserved; then got a confirmation for the truck but on the day I was to pick it up I was told no truck was available; I quoted the reservation so the operator found a truck 17 miles further away and I was to pick it up there; I was then charged for the additional mileage on the truck incurred while picking it up to bring it to the reserved reservation site. Good Luck to their next victim.

diane N.
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They are easy to work with and flexible. It was easy to drop off the vehicle and not go inside the store for drop-off.

alejandro C.
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Customer did not leave a comment.

MICHAEL S.
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The staff was very helpful and the truck was perfect for the job we needed. It was a much more efficient and cost effective alternative to vehicle ownership. Thank You Prunedale Auto Supply!!

Stacey A.
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Absolutely Wonderful customer service. Thank you for a flawless easy return and for the wonderful conversation. I'll definitely be a returning customer!!!

Raul H.
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Every one was Professional

Susan E.
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The person behind the counter was very helpful. I believe the owner was there when I returned my truck and he was also very helpful and polite

Joseph D.
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The staff was very very friendly. No issues with them at all. I would recommend this location. However, Corporate UHaul was the worst. Even though I made reservations weeks before I needed the truck, the night before I was to pick it up, I was notified it was unavailable. This cost me more money and a lot of time. I would never recommend UHaul to anyone-terrible customer service.

Joaquin H.
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Have the equipment ready for me when I arrive, what is the point of mobile check in if we have to wait for the location to print everything out and do an in person check in. Also, I order furniture pads and was texted the day before in the afternoon they were not available. Also I was originally scheduled to pick it up at a different location and they called me 2 days prior saying I could not pick it up there because it wasn't available. What's the point of picking your pick up location in your website if it's truly not available at that location. I was told I was going to get a 50$ credit for the extra 35 miles the new round trip was adding but I have not received that yet. I'm extremely dissatisfied with my Uhaul experience.

Kristina E.
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Customer did not leave a comment.

DARLENE V.
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I had a quick & efficient experience here~ Sarah was very helpful & charismatic. I went in the day before to make the reservation, and she was ready for me at 10am the next morning. I managed to do the entire job in 2.5 hours~ returning was a breeze. I would recommend this locale to anyone who lives in the area~

Angelica P.
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Drop off location in Prunedale was horrible missed the call twice since I was busy cleaning house the voicemail I was left was very unprofessional and I can definitely send it over so you can listen to I felt threatened I have never received a voicemail like that it was very upsetting I can understand the sense of urgency but WOW

Brian M.
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Customer did not leave a comment.

DOUGLAS H.
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The online computer system is all screwed up. It sent me to the wrong location, it was closed. After three locations and poor information this fellow help me.

Maryrose S.
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The men worked well together to get everything taken care of. They were courteous and helpful.

DAVID M.
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Customer did not leave a comment.

Kenneth W.
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Do not let this location rent uhaul equipment. They are not capable of handling uhaul service.

Randal S.
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Customer did not leave a comment.

Delwin H.
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Customer did not leave a comment.

Mary D.
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Customer did not leave a comment.

Jeanne L.
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They didn't know how to use the system and managed to change my original order from dropping off in Pine Grove to having it returned to the Monterey area. I returned the truck to Pine Grove, as planned, and then I was harassed by UHaul, wanting to know when I would be returning the truck to Monterey.

Rhodalynn M.
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Customer did not leave a comment.

Sulieman R.
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I ordered a truck with the blankets online from seaside California. There was no trucks in the whole area only in prunedale California which is 26 miles from my location. Then to find out that the location doesn't have any blankets to wrap my stuff and they told me to drive to Monterey California to pick those.

Tham N.
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Customer did not leave a comment.

Michael G.
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Customer did not leave a comment.

Rosanelmar C.
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Customer service is great. Made it easy for us to book the truck we needed. The staff is very accommodating.

Evonne W.
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Customer did not leave a comment.

Wendy S.
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This was not the location I reserved, and I reserved well in advance to be able to have a nearby destination. We had to drive our personal vehicle well beyond our destination, and back, in order to pick up the vehicle. We were told we could return the vehicle to U-haul location of our choosing--wrong! Also, U-Haul encouraged me to pay online to save time. I paid online, in advance, showed my printed online receipt, and still had to give my card again. The proprietor told me I would have to track my own bills to make sure U-Haul didn't charge me twice.

ankara V.
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Customer did not leave a comment.

Munira M.
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Friendly, and good customer service

Laura G.
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Prunedale Auto Supply was awesome. I've dropped off twice there and they are always so friendly. Plus they have a large parking lot with plenty of space to get the truck parked easily.

Rose C.
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The people working there are so friendly, kind and helpful. It was my first time renting a uhail and They explained the whole process, offered helpful suggestions @ tips. The whole experience was made easier with their help..

Laura G.
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Customer did not leave a comment.

BETH M.
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Owner of this location is a personal friend of mine.

BETH M.
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Bob is a friend of mine and I wouldn't rent from anyone else!

andrea M.
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This location charged me $70 for fuel they claimed I returned the truck with empty tank. I had such bad experience with customer service on the phone that I had a feeling this was going to happen so I took plenty of pictures to cover myself so I was able to prove I returned it with the correct amount of gas. The lady who helped me do the claim made it really easy.

Arturo U.
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Customer did not leave a comment.

Michael G.
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There was an hour delay correcting problems that were caused by the corporate office. I was overcharged and told I will receive a refund in 5 business days.

Tom C.
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I thought I was renting from Pats in Salinas which is less than 1 mile from the moving location, but was notified the day before I had to pick up in prundale. This was a hassle to arrange transportation. Would not recommend Pats Uhaul to anyone.

Rebecca N.
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Customer did not leave a comment.

Benjamin R.
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Customer did not leave a comment.

Daniel H.
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Customer did not leave a comment.

John M.
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Customer did not leave a comment.

Imalay N.
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I called to see if I could change the drop off location and was told no, and the van smelled strongly of cigarettes

Damonica H.
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Didn't calculate how much has a needed to be in correct upon initial inspection. & car wasn't safe ride

Jamie K.
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Not the most welcoming. Looks rough in the back. Was concerned about leaving the truck overnight. Glad I dropped it off during daylight. Staff was very helpful though when I called about dropping off on a holiday.

Ernest M.
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My initial reservation which was scheduled for pickup on 04/12 however I was notified that the 26' truck was not available. I was stressed and a somewhat upset as I was moving into my new home and was not happy that my reservation could not be honored. After some confusion, I was assisted by two exceptional women. One, Michelle from the help line corporate scheduling who put me in contact with a second Uhaul station and with Mary who was extremely helpful and polite with me when after finding out that my initial reservation could not be honored. They both assisted to find me a comparable vehicle and with a discount for the trouble. What could have been poor service was completely turned around and great service saved the day!

Robert C.
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Customer did not leave a comment.

Eugene S.
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Took an hour to get registered.. Problem with the computer system to headquarters. Your mileage charges are exhorbitant. I used a cargo van for 4 hours, 87 miles@ 89 cents/mile. Cost was $106. total. Next time will check with another company. Cargo van had very noisey rattle in the back which I could not find.

Saramae C.
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Customer did not leave a comment.

Margo L.
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Customer did not leave a comment.

Stuart H.
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Give the poor guy better inventory. There was one truck in his lot when we pulled in. Didn't see any other equipment. Very pleasant guy and will do business with him again.

susan P.
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Very friendly..

Tony W.
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The people were very friendly. We will definitely use this place again.

Salvador G.
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We reserved a uhaul at a gilroy location, once we arrived they said no uhaul was available. We had to drive 20+ miles on out of our way. Our entire day was thrown off because of this!! And then when we get there they had trouble completing the transaction which took at least another hour!!! To make matters even worse it looks as if we were charged twice!! So inconvenient!

Jeff G.
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Customer did not leave a comment.

Michael M.
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Customer did not leave a comment.

Margaret A.
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Customer did not leave a comment.

Michael D.
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Customer did not leave a comment.

James N.
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Pay them to use your truck.

pat R.
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Customer did not leave a comment.

Sherry C.
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The staff was smoking in the store and next to the front door when you first walk in all you smell is smoke. The customer service was less than average. Everything in the store was covered in dust and spiderwebs. I would never go back here.

Adriana M.
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Customer did not leave a comment.

Joe S.
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Customer did not leave a comment.

kathryn B.
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Customer did not leave a comment.

FELIPE Q.
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Small location. Well organize and good customer service.

Henry L.
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Alway good job. Easy in and out. Thank you The Littles

Joe S.
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I dropped off the U-Haul on Sunday , same day as pickup. Was told it was a 24 hours drop off and left keys in the overnight drop off slot. Then on Monday I checked my credit card and had a next day charge. I m sorry that is stealing when I had dropped off the truck 12 hours earlier like two other people did. Don't trust this location! Thank God uhaul customer service took care of it.

BRENDA C.
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Customer did not leave a comment.

randall H.
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Air conditioning failed during rental. Fuel was at 3/8 of a tank instead of full.

jered S.
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Customer did not leave a comment.

Cathy R.
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I requested pick up in Gilroy but this was closest available (about 50 miles round trip). I was quoted 76 online & they tried to overcharge me by 60.

Grady K.
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Customer did not leave a comment.

EDWARD N.
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Make a more prominent sign out front.

frida S.
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Customer did not leave a comment.

Mark S.
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be sure that the truck ordered is actually there...

LARRY S.
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Would be helpful if some moving blankets were provided or could be rented and returned in good shape.

Elizabeth M.
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Customer did not leave a comment.

Frances C.
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Customer did not leave a comment.

KAREN M.
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Customer did not leave a comment.

MICAH F.
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Customer did not leave a comment.

Chris S.
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Customer did not leave a comment.

PAUL S.
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Customer did not leave a comment.

BARBARA H.
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The people at Prunedale Auto were extremely helpful, very accommodating and my experience was excellent! I would highly recommend their services to everyone! Many thanks to the staff at Prunedale Auto!!! They were wonderful!

SYLVIA M.
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Customer did not leave a comment.

JANICE A.
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Manager was very courteous and informative.

Daniel C.
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Customer did not leave a comment.

Juan Carlos R.
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Customer did not leave a comment.

Sara A.
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Everyone was so helpful & friendly!! Thank you so much!

LEIGH-ANN V.
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The van didn't have enough gas in it when I got it and I put it back exactly where it was and they made me go fill it up even though I got the car without any gas in it then they overcharge you for my mileage and kept arguing with me or extremely rude I will never go there again or recommend it to anyone ever

Linda F.
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Customer did not leave a comment.

LAUREE C.
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Customer did not leave a comment.

KELLY B.
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Customer did not leave a comment.

LISA MARIE L.
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They were closed when I arrived late at night.

No reviews have been submitted for this location.

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