Customer Reviews for Prunedale Auto Supply

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Prunedale Auto Supply

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Sulieman R. on

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I ordered a truck with the blankets online from seaside California. There was no trucks in the whole area only in prunedale California which is 26 miles from my location. Then to find out that the location doesn't have any blankets to wrap my stuff and they told me to drive to Monterey California to pick those.

Tham N. on

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Customer did not leave a comment.

Michael G. on

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Rosanelmar C. on

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Customer service is great. Made it easy for us to book the truck we needed. The staff is very accommodating.

Evonne W. on

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Wendy S. on

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This was not the location I reserved, and I reserved well in advance to be able to have a nearby destination. We had to drive our personal vehicle well beyond our destination, and back, in order to pick up the vehicle. We were told we could return the vehicle to U-haul location of our choosing--wrong! Also, U-Haul encouraged me to pay online to save time. I paid online, in advance, showed my printed online receipt, and still had to give my card again. The proprietor told me I would have to track my own bills to make sure U-Haul didn't charge me twice.

ankara v. on

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Munira M. on

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Friendly, and good customer service

Laura G. on

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Prunedale Auto Supply was awesome. I've dropped off twice there and they are always so friendly. Plus they have a large parking lot with plenty of space to get the truck parked easily.

Rose C. on

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The people working there are so friendly, kind and helpful. It was my first time renting a uhail and They explained the whole process, offered helpful suggestions @ tips. The whole experience was made easier with their help..

Laura G. on

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Customer did not leave a comment.

BETH M. on

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Owner of this location is a personal friend of mine.

BETH M. on

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Bob is a friend of mine and I wouldn't rent from anyone else!

andrea m. on

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This location charged me $70 for fuel they claimed I returned the truck with empty tank. I had such bad experience with customer service on the phone that I had a feeling this was going to happen so I took plenty of pictures to cover myself so I was able to prove I returned it with the correct amount of gas. The lady who helped me do the claim made it really easy.

Arturo U. on

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Michael G. on

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There was an hour delay correcting problems that were caused by the corporate office. I was overcharged and told I will receive a refund in 5 business days.

Tom C. on

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I thought I was renting from Pats in Salinas which is less than 1 mile from the moving location, but was notified the day before I had to pick up in prundale. This was a hassle to arrange transportation. Would not recommend Pats Uhaul to anyone.

Rebecca N. on

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Benjamin R. on

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Daniel H. on

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John M. on

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Imalay N. on

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I called to see if I could change the drop off location and was told no, and the van smelled strongly of cigarettes

Damonica H. on

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Didn't calculate how much has a needed to be in correct upon initial inspection. & car wasn't safe ride

Jamie K. on

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Not the most welcoming. Looks rough in the back. Was concerned about leaving the truck overnight. Glad I dropped it off during daylight. Staff was very helpful though when I called about dropping off on a holiday.

Ernest M. on

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My initial reservation which was scheduled for pickup on 04/12 however I was notified that the 26’ truck was not available. I was stressed and a somewhat upset as I was moving into my new home and was not happy that my reservation could not be honored. After some confusion, I was assisted by two exceptional women. One, Michelle from the help line corporate scheduling who put me in contact with a second Uhaul station and with Mary who was extremely helpful and polite with me when after finding out that my initial reservation could not be honored. They both assisted to find me a comparable vehicle and with a discount for the trouble. What could have been poor service was completely turned around and great service saved the day!

Robert C. on

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Customer did not leave a comment.

Eugene S. on

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Took an hour to get registered.. Problem with the computer system to headquarters. Your mileage charges are exhorbitant. I used a cargo van for 4 hours, 87 miles@ 89 cents/mile. Cost was $106. total. Next time will check with another company. Cargo van had very noisey rattle in the back which I could not find.

Saramae C. on

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Margo L. on

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Stuart H. on

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Give the poor guy better inventory. There was one truck in his lot when we pulled in. Didn't see any other equipment. Very pleasant guy and will do business with him again.

susan p. on

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Very friendly..