Customer Reviews for Pumps & Equipment Inc

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Pumps & Equipment Inc

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Tom S. on

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Balachander R. on

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Hi U Haul, I booked the truck with no coverage online yesterday for 6 hours at Pumps & Equipment's Inc, Madison. I dropped the truck before 6 hours time. I received a bill in the morning which includes $14.00 safe move coverage fee which i have not included at the time of booking online. So, I kindly request you to reimburse my coverage fee of 14$. Thanks, Balachander.

James Z. on

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I was helped by a person who came in on his day off. That is excellent service.

michael P. on

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Brian K. on

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Easy return of the truck, and friendly staff. Easy drive-to location for the drop-off of this 26' truck.

Michaela S. on

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Jacob C. on

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Christopher B. on

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Wow, what a great experience. I've dealt with other I Haul locations in Madison, and not to say those were bad, but this one just stuck out. The operation was easy and the owners were extremely friendly, I felt like I could have stayed and talked all day. They easily explained hook up, drop off, and had me on my way quickly. Will for sure use this location again!

treatha F. on

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DOUG M. on

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Roelof B. on

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joseph D. on

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Donald S. on

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The Represenative was extremely outgoing and helpful.

M Michelle C. on

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Very dirty, but great people and service

Tim R. on

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I thought the whole process worked very, very well. I think the app and interface was well designed and worked great, both for pick up and drop off. I will definitely use the self serve option again.

Cassie G. on

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Jerome R. on

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Betty B. on

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Personnel were super friendly! No complaints.

John S. on

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Holly D. on

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When I chose this location, it was chosen because I needed a truck before normal business hours began (Sunday, 8:30 a.m.). When I went to begin mobil checkout, I was told this location never assigned a truck to me, so I had to wait until 9 a.m. to speak to a customer service agent (this particular dept did not open until 9). Unfortunately, my movers were at my home at 9... I was pretty pissed. I was finally able to take the truck at about 9:15, arriving home at 945, almost a full hour after I was supposed to begin my move and I had to pay movers for time I was unable to use. Had this location assigned my truck properly, none of this would have happened. I will not use this location again and I will look elsewhere for my moving needs before resorting to UHaul again.

Jon Z. on

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I ordered pads and a dolly. Neither were in the truck when I picked it up and the location was closed. I made a note of it in the web interface and emailed U-Haul afterward, but they still charged me for them.

molly B. on

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Amy R. on

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Krystal H. on

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Super friendly!!!!!!!! Thanks for great customer service!!!

Andrew H. on

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Very helpful and knowledgeable hooking the trailer up. Great business!

james M. on

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Steven G. on

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It was a pleasure to work with the team there after the disaster the day started out. Reserved a transport trailer on line. Went to Atlas ave location to pick up. No trailer there, sent me to Packers ave location said was all set up. Got there no trailer. Finally hooked up at Pumps and Equip. But had to have it back that night. Late for my pickups on top of rushing to get it back. Terrible exsperiance un excusable service. Pump and service was wonderful though.

SCOTT F. on

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todd B. on

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john S. on

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Wish it stayed open past 4:30 pm. Great customer service & veryfriendly staff.

Paul C. on

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Very friendly and helpful.

LULVERA A. on

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Easy drop off. Dropped it off one day prior but that didn’t change my pre paid rate unfortunately.