Customer Reviews for Punta Gorda Self Storage
(U-Haul Neighborhood Dealer)

1,638 reviews

3086 Cooper St   Punta Gorda, FL 33950
(Behind Nino's Bakery)

(941) 621-2030

Location Hours

  • Mon-Fri: 8:30 am - 3 pm
  • Sat: 8:30 am - 12:30 pm
  • Sun: 9 am - 12 pm

Services at this Location:

Contact Us

(941) 621-2030

3086 Cooper St
Punta Gorda, FL 33950
(Behind Nino's Bakery)

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 3 pm
  • Sat: 8:30 am - 12:30 pm
  • Sun: 9 am - 12 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Easy check in and return. Equipment was clean and in good operating condition.

rick D. 
Rating:
5.0

Best return! Fast

Mark D. 
Rating:
5.0

Customer service is fantastic. Very informative and super friendly! Would definitely rent from them again! Equipment was in good working condition too! Thanks!

Laurel M. 
Rating:
3.0

Customer did not leave a comment.

carol H. 
Rating:
5.0

Cooper St UHaul is awesome. Location is very unassuming, but these people are some of the nicest and most helpful. If there's a problem they can fix it, even when they didn't cause it. When you call the local number after hours, they answer. Just great service.

Michele M. 
Rating:
5.0

Nothing needs improvement, very friendly, professional and efficient. Thank you for all three.

Scott H. 
Rating:
5.0

Customer did not leave a comment.

Cinde W. 
Rating:
5.0

Customer did not leave a comment.

Billy B. 
Rating:
5.0

Customer did not leave a comment.

Daniel G. 
Rating:
5.0

Customer did not leave a comment.

bruce B. 
Rating:
5.0

Amazing place with amazing people I was in and out and they were all super friendly and very knowledgeable will definitely be back again!

Brian M. 
Rating:
5.0

Customer did not leave a comment.

Roy T. 
Rating:
5.0

Customer did not leave a comment.

Allison D. 
Rating:
5.0

Superb customer service!!

Lori W. 
Rating:
4.0

Customer did not leave a comment.

Robert G. 
Rating:
5.0

You guys need to organized better your system of reservation online. Just to be shortly in my words, I'm supposed to pick up my truck in Cape Coral at 10 am, but you guys sent me to Punta Gorda to pick up at 12. But at the same time, the lady in the phone told me about to give me credit on the mileage and gas and I got it.

Marcos N. 
Rating:
5.0

Super friendly staff, helpful and great service

Andrew B. 
Rating:
4.0

Customer did not leave a comment.

Reinhardt P. 
Rating:
5.0

Customer did not leave a comment.

Wayne F. 
Rating:
5.0

Customer did not leave a comment.

Kurt S. 
Rating:
5.0

The owners / operators do everything possible to make your transaction easy and pleasant. I would recommend this location for U-Haul rentals.

Fred E. 
Rating:
5.0

Customer did not leave a comment.

Leighmaen T. 
Rating:
5.0

Customer did not leave a comment.

Thomas S. 
Rating:
5.0

Very helpful, worked with us for a move in and were able to reschedule several times as house settlement got pushed off a couple of times. Great owner, nice staff. Will definitively use again whenever we need a truck or van.

Kathryn M. 
Rating:
5.0

I was completely satisfied with thereasiness with any help needfed was promptly provicedc

James B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ABIGAIL R. 
Rating:
5.0

Customer did not leave a comment.

Richard E. 
Rating:
4.0

Don't cancel a reservation 2 hours before a scheduled pick up.

Modesto S. 
Rating:
5.0

Customer did not leave a comment.

Van V. 
Rating:
5.0

Customer did not leave a comment.

ChrisandJane K. 
Rating:
5.0

Customer did not leave a comment.

ANDREW W. 
Rating:
4.0

If was a great experience. Thank you. I will use you again!

theresa L. 
Rating:
5.0

Customer did not leave a comment.

DAVID A. 
Rating:
5.0

Customer did not leave a comment.

Luciane H. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Steve M. 
Rating:
5.0

Customer did not leave a comment.

Alex S. 
Rating:
3.0

They rented the trailer with a defective tire . The tire kept losing air until it was flat . It took 4 hours one day three for Uhaul to arrange for a new tire !!

martin L. 
Rating:
5.0

Customer did not leave a comment.

Thomas S. 
Rating:
5.0

Customer did not leave a comment.

Richard H. 
Rating:
5.0

Customer did not leave a comment.

shelley R. 
Rating:
5.0

Customer did not leave a comment.

connie L. 
Rating:
4.0

Customer did not leave a comment.

Chelsey C. 
Rating:
1.0

My wife was told that the missing auto transport forward safety chain is not required. I didn't notice that it was not on the vehicle until I met up with her several hours later and too late. I had to purchase a chain and 2 shackles to properly restrain the vehicle.

Jennifer A. 
Rating:
1.0

Can not get a response on an over charge on my bill so I will contest the sale with my Credit Card Company. very over worked facility.

Kenneth D. 
Rating:
5.0

Customer did not leave a comment.

Casey M. 
Rating:
5.0

I am a very happy customer. Don't change a thing.

Phil N. 
Rating:
5.0

Customer did not leave a comment.

Zachary D. 
Rating:
5.0

Nothing great experience! Thank you

John H. 
Rating:
5.0

There was a small leak in the front/right of the enclosed trailer we rented. I advised the return location and they said they would work on sealing it. Otherwise, very friendly and efficient staff.

Richard S. 
Rating:
5.0

Customer did not leave a comment.

DENNIS C. 
Rating:
5.0

They don't have to do anything. This is a great location. Very friendly here!

Leighmaen T. 
Rating:
4.0

Customer did not leave a comment.

Jeanne B. 
Rating:
5.0

Customer did not leave a comment.

James D. 
Rating:
5.0

A great experience. I've used uhaul several times. This place was great!

Anthony T. 
Rating:
5.0

Customer did not leave a comment.

Christopher H. 
Rating:
4.0

Brakes need to be replaced. Alot of vibration when applying brakes. Shifted very rough

Edward B. 
Rating:
5.0

Customer did not leave a comment.

Charles K. 
Rating:
5.0

Service was great, no complaints !!

Larry S. 
Rating:
5.0

Bobby and Mike were very helpful and stayed late on a Sunday to wait for me!!!

douglas S. 
Rating:
5.0

The operators / owners of this UHaul center are professional, knowledgeable, and courteous. I will without question use this facility in the future.

Fred E. 
Rating:
5.0

Customer did not leave a comment.

Paul M. 
Rating:
2.0

Not all the locations fault. My equipment wasn't available so they gave me the choice of driving to another town and/or getting a different size. Upset I have to pay more than double for the larger trailer when it's not my fault the requested and reserved size wasn't there.

Eric P. 
Rating:
5.0

Mike was amazing !!great service !!

benny C. 
Rating:
5.0

Unfortunately had to travel to this location to pick up trailer. Original reservation was to pick up at DeBonos in Cape Coral, contacted by U Haul and told to go to Ft Myers. Went there at proper only to find out they didn't have my trailer. They sent me to Punta Gorda, gave me $100 off and free day.

Wayne C. 
Rating:
5.0

Good clean storage unit

Richard H.  |  Overall Experience 
Rating:
5.0

wonderful staff!!

JOYCE M. 
Rating:
5.0

Especially friendly and patient with me regarding trailer size. Great people to work with.

jeff J. 
Rating:
5.0

The car transport strap retaining rod were not bolted down. Almost lost one tire strap and rod. Scary. Why would this be like this?

Steve S. 
Rating:
5.0

They were incredibly helpful. Some of the people in the office assisted us in unloading a motorcycle. Definitely would recommend them.

Patrick H. 
Rating:
5.0

Customer did not leave a comment.

Mark H. 
Rating:
5.0

Customer did not leave a comment.

Ron J. 
Rating:
5.0

Customer did not leave a comment.

SHERRY O. 
Rating:
5.0

Customer did not leave a comment.

Khashayar N. 
Rating:
5.0

These people were the best. So friendly and helpful. Not their fault that the “Check Engine” light came on half way through the trip. Truck continued to drive like a dream though.

Catherine M. 
Rating:
5.0

Customer did not leave a comment.

james W. 
Rating:
1.0

Just finding this place you'd think you're getting more lost by the minute. Then when you get there, no clear markings for return vehicles so I parked in the street. On the street. The middle of the junkyard road. The area looked like a junkyard. However, the person working there was alright. Friendly and able to close the contract and take the rig back.

Doug S. 
Rating:
5.0

Customer service was great. Very fast and efficient. They able to accommodate my needs on very short notice.

THEODORE M. 
Rating:
3.0

Customer did not leave a comment.

Troy B. 
Rating:
5.0

Good quick service Thanks. Hezzie

HEZZIE S. 
Rating:
5.0

Bob did a great job with our equipment return. Fast, friendly service!

Robert R. 
Rating:
5.0

Customer did not leave a comment.

Bart B. 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
5.0

Nice people

Hector T. 
Rating:
3.0

Customer did not leave a comment.

Mark H. 
Rating:
5.0

Customer did not leave a comment.

Patrick H. 
Rating:
5.0

Returning the truck at night. I was already tired and had to take a bunch of pictures of the condition. It just seemed like a hassle to me at the time.

dustin F. 
Rating:
5.0

EVERY THING WENT VERY SMOOTH

Edwin H. 
Rating:
5.0

Customer did not leave a comment.

STEVEN K. 
Rating:
5.0

Great customers service

Jose G. 
Rating:
5.0

My experience renting from this location was great. Dealing with U-HAUL in the greater Fort Myers, Lee County, Sarasota & Charlotte counties is absolutely a horrible experience, bad customer service & rude U-HAUL employees. Punta Gorda Self Storage & U-HAUL is a storage facility that rents out U-HAUL equipment, a mere neighborhood dealer, myself, my friends & family rent from this location cause of the great customer service we provide here. If U-HAUL was more of a team player kind of company, then all the neighborhood dealers like us & the actual U-HAUL facilities themselves will also prosper & customers will have a better experience, This is no I in team & hoping this message reaches someone & things change for the better.

MICHAEL G. 
Rating:
3.0

This is not a full service office with boxes and tape and hitches etc. it worked just fine for what we needed. Personnel were extremely accommodating and helpful.

Jeanne S. 
Rating:
5.0

Customer did not leave a comment.

Gilberto C. 
Rating:
5.0

Very friendly helpful understanding Very awesome owner

leanne A. 
Rating:
5.0

These guys are pros! Bobby is great to deal with and Mikie was extremely helpful.

Jacks S. 
Rating:
5.0

Customer did not leave a comment.

Tom S. 
Rating:
5.0

Customer did not leave a comment.

clyde R. 
Rating:
5.0

Customer did not leave a comment.

Donald W. 
Rating:
5.0

The owner operators were very helpful with finding the right trailer, helping us estimate packing boxes, etc. Showed how to hook everything up and gave us information on what to do if we had any problems. They even answered the phone after hours when I was delivering the trailer to the drop off point and trying to use the early return online. Excellent service.

frank B. 
Rating:
5.0

Customer did not leave a comment.

Ralph F. 
Rating:
5.0

Customer did not leave a comment.

DAVID D. 
Rating:
5.0

Bobby and his crew were excellent to work with. I would highly recommend to anyone.

steve C. 
Rating:
5.0

Thanks, see you in the future. Steve

Steven H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa B.  |  Overall Experience 
Rating:
5.0

Great to have additional parking space fir all the vehicles around the storage lockers to have more room for our trucks. Staff always wonderful.

deborah b.  |  Overall Experience 
Rating:
5.0

Best storage experience ever.

Tim M.  |  Overall Experience 
Rating:
5.0

Too many vehicles parked everywhere and difficult to manover around

ANTHONY M G.  |  Overall Experience 
Rating:
5.0

Absolutely fantastic staff and easy process!

Matthew R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Phyllis M.  |  Overall Experience 
Rating:
5.0

The staff was always friendly and helpful will definitely use again.Thank you !!

RUBIN F.  |  Overall Experience 
Rating:
5.0

Love this storage facility, Bobby your awesome! Thank you guys very much. Much better than the new guys

DARRICK G.  |  Overall Experience 
Rating:
5.0

Typically, I do not provide comments on stuff like this, but...Bobby and crew were great! Very accommodating, communicative, and responsive on our last minute storage needs. Would definitely use them again, and highly recommend utilizing their services and storage facilities.

charles m.  |  Overall Experience 
Rating:
5.0

I was there over 2 years and very pleased with the service and the people.

ED B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lori M.  |  Overall Experience 
Rating:
5.0

Great people..i drove one houe to get there becouse it was souch a great place

TONY C.  |  Overall Experience 
Rating:
5.0

The owners, and all of the staff go above and beyond. Great experience during a very stressful time in my life. Thank you!!!!

vickie s.  |  Overall Experience 
Rating:
5.0

Fantastic crew @ PGSS&U. They were able to help me in a pinch with my storage needs!

Matthew O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kate M.  |  Overall Experience 
Rating:
5.0

The owner and his staff is do nice. Great folks to work with.

TIMOTHY W.  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top