Customer Reviews for Pure Fuel
(U-Haul Neighborhood Dealer)

Rating:

4.0

Customer service agent was friendly and helpful.

Rating:

4.0

I ordered hand truck, but didn’t got it. Everything else is good.

Rating:

3.0

The interior of the truck was disgusting when I picked it up. Dog hair everywhere, liquid stains etc.

Rating:

1.0

Fix your app. It's so beyond annoying and slow

Rating:

5.0

Excellent experience

Rating:

4.0

The only issues I had were with the actual app itself which was really hard to use and kept crashing on me. The location and provider were exemplary.

Rating:

5.0

Quick and easy process. Friendly and professional staff. Five stars.

Rating:

5.0

The customer service was great and they were very knowledgeable.

Rating:

5.0

Pure Fuel personnel were helpful and friendly.

Rating:

5.0

Full all Van to the limit and let the customer use whatever gas he needs, and let him fill it back up before return it back in.

Rating:

5.0

Worker went above and beyond to ensure customer satisfaction

Rating:

4.0

Thank you!

Rating:

1.0

My truck was completely unacceptable upon retrieval. I took many photos and videos. There was dirt everywhere in both the front passenger portion, and the truck/loading portion. The inside of the car had dirt and sticky substances stained all over the floor, seats, cup holders and steering wheel. The back of the truck had lots of sawdust and dirt all over the inside and outside ledge of the truck that had to be swept out by myself and my partner, which took extra time and work. Not to mention there was human urine on the side of the truck. This truck was not suitable to move things into without it being deep cleaned first. I was appalled and really would like a refund for that portion of my payment.

Rating:

2.0

The online reservation and check in service don’t work. When I arrived, 20 minutes after the pickup time, I was told my reservation didn’t have a vehicle assigned. The van had significant damage, wasn’t cleaned, and was in major disrepair.

Rating:

5.0

More accessories on location for the renters convenience

Rating:

2.0

The truck was given to me with less than a quarter tank to start. The truck was not well cleaned beforehand, either.

Rating:

3.0

They didn’t have all the equipment we needed but the experience was ok and all my questions were answered.

Rating:

5.0

Everything was awesome!

Rating:

4.0

none

Rating:

5.0

Everything about the experience was beautiful customer service excellent

Rating:

4.0

The gas was fairly low to begin; I picked up the vehicle at a gas station - it would have been nice to receive the tank full.

Rating:

2.0

Worst customer service. Wouldn’t assist in any way when you had questions.

Rating:

3.0

The location is fine just the uhaul app sucks. Internal server errors had to wait over 30 mins. Uhaul is pretty wack.

Rating:

5.0

Rickae the manager and agent was fantastic and he deserves a raise

Rating:

2.0

Management claimed that the fuel tank started at 3/8 tank full when in fact it started below 1/4 tank. I received a $22 extra charge because they claimed that I did not refund the tank. I had to call customer service to provide proof and reverse this charge. The phone call took at least 15 minutes to resolve which seemed excessive. It felt like I had to be vigilant to catch them putting this extra charge on my reservation.

Rating:

1.0

Clean the van it's very dirty and no windshield washer to clean front window and radio channels You couldn't see. Very uncomfortable and dangerous!

Rating:

5.0

I had a good experience here. The representative was very pleasant , flexible and gave good service. The truck was spotless on the inside and the a/c worked really well. Left with a warm feeling.

Rating:

5.0

I do not remember the person who helped me but he was extremely helpful. My app was not working for some reason when trying to return the van and he took care of it for me. Thank you!

Rating:

5.0

Mr. Scott provided exceptional customer service. The pick up was smooth and he was very thorough in explaining all the details. I returned the van as he was preparing to leave for the day and he stopped to assist me with the return process. I have rented from this location in the past and thanks to his customer service, I will continue to rent from this location.

Rating:

3.0

your mobile pick up is awful. if it is meant for customers to pick up vehicles at off hours, then make it so.

Rating:

5.0

The employee at this location was really helpful and super sweet. He waited for me even though his shift was over and was still very kind and helpful. I would definitely recommend this location again.

Rating:

5.0

I like the in personal service. The person was a excellent help to me. (I'm 68). I will always go there.

Rating:

3.0

I did not what insurance. i specifically checked to no have it added to my online order. When my partner arrived to pick it up it was added to the order. He did not ask for it either. I did not receive a online recipient for the updated price. My original order was 41 and i was charged 71. This is not ok. Very disappointed.

Rating:

4.0

The truck was faulty, with both the drivers rear view mirror, and window roll up/down handle falling off during my rental. I'm disappointed I didn't receive a discount because I had to stop using it once the rearview mirror fell off.

Rating:

3.0

The reps were nice but they don't help you. Picking up the truck was cool. The rep help with changing the time but that's it. This location make the process of renting a uhaul a little difficult and complicated for me. I don't think I will visit this location to rent in the future.

Rating:

5.0

Location was cool but self check in/out wasn’t great and the man at the counter ended up having to help anyway

Rating:

3.0

I don’t understand why I had to do a second check in process when I got to the location as I had already done the online check in the day before. It took 30 minutes standing in the pouring rain to verify my identity with my license and two contacts and was a huge pain. I wouldn’t mind if I could have done it before hand but this really really sucked.

Rating:

5.0

Well, the customer service agent who assisted w/ my ticket came across extremely professional, knowledgeable, & supportive. He certainly needs to be accredited for my expectional experience.

Rating:

5.0

The vehicle was fuerte outside and inside. However, Customer service representative, Bryan, was amazingly helpful, patient friendly and knowledgable. Thank you, Bryan!

Rating:

3.0

I would only improve on the site itself, not only does it time out but I had to redo the whole process around 5 times because it would reset all the information that was added

Rating:

3.0

We’ll, I paid for 20 miles but it was actually only about 20 blocks of service. So I overpaid in mileage and I didn’t get any credit for that. Yet they charged me for gas but the needle hardly moved. Other than that the service was decent.

Rating:

3.0

A more simple app. It took me 1/2 hour clock out,

Rating:

5.0

The clerk was very helpfull and was very thorough in detail and had great personality

Rating:

5.0

Manager was awesome. Set me up and got me on my way in minutes.

Rating:

4.0

It turned out to be sooo expensive.

Rating:

5.0

Push button windows

Rating:

4.0

great service, especially when the app refused to let me check out which was frustrating, but nothing to do with the location. I only drove 4 miles and the app refused to accept my mileage use - super dumb. I should be getting a refund for the estimated miles used and expect it - hopefully someone here can make this right.

Rating:

4.0

The overall virtual and mobile experience was a hackle. That made me loose time before and during pickup which also took time from my moving process. My reservation email indicated I had chosen a pickup that would require mobile device, which I did not consciously did. Then I created an account which I could never link to my reservation. Then if I would access my reservation from the confirmation email, it was physically challenging and counterintuitive to identify where to click for next steps in advancing the pickup process. Ultimately I managed to go through the pickup process entering my DL and emergency contact but at the last step when clicking the “Finish /Complete Pickup” I would get a screen indicating I had no reservation. Fortunately the gas station attendant was able to retrieve my information and complete the process.

Rating:

4.0

Being located at a gas station is super convenient.

Rating:

4.0

Bryan. Was very professional

Rating:

5.0

Good customer service ( the Jamaican guy was very helpful and friendly)

Rating:

5.0

Fast and clean