Customer Reviews for Pure Honda

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Pure Honda

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Michael E. on

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Customer did not leave a comment.

KARL H. on

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The employees who handled my return were really friendly and professional. It was customer service at its best. A perfect ending to a great experience.

Spencer H. on

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Truck was old. Window sealer came loose on the trip and ripped off. Was dirty when we picked it up. Wipers didn't work well. The back door wouldn't latch unless we pulled manually on the cable. Couldn't listen to radio as it made a strange noise when it was on.

Pat F. on

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Willa S. on

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The trailer had a small dime size hole in the roof and clearance light on the driver side on the front fender was out. There was a hole in the back passenger side tire also. The ease of location was great, Very helpful and friendly staff, and the equipment was clean and easily accessible for hook up. We will rent from them again.

Jamie H. on

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I was very unhappy. We rented our Uhaul online. We had reserved a 26ft truck and already payed for it. I get a call less then 24hours before I'm supposed to pick mine up and they say they don't have one available. Ok I understand that, I'm not happy bit I guess whatever. The lady told me she would give me a 15ft truck with a trailer for the price of a 20ft truck. I said ok I have to move so I'll take it i guess but had to discuss with my husband and told her o would call back on a few hours. When we called she started talking me my truck was all ready in a different town. A town that's a most two hours from me. By time I drove it here and then to where I was moving which is 120 miles away i would be paying out the butt in millage. I cancelled and got a 10ft truck that they had available in my town but I feel like the price is crazy. 150.00 for a 10ft truck. She did give me $25.00 off but still thats crazy expensive. Also I havnt gotten my refund for the difference of what I payed yet. I'm just really mad. I don't understand why a 26ft was available on your website for me to reserve but actually was not available but you still accepted my payment for a 26ft truck. I feel like I deserve something for all this. We will be renting another truck for the remaining stuff that I couldn't move with the 10ft truck. Unless something is done I'm contacting the better business bureau and will be making sure people in Minot, North Dakota know not to rent from you. There are other options. Sorry for being so blunt but I feel like we were treated bad. This review is for all Minot locations. Thanks, Jamie Harju

Anthony R. on

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Had also requested blankets x2 and a regular dolly. The servicer did not provide me with either, when I asked about my order, said were out of blankets. I had to then drive to another location with the truck in order to pickup these accessories. Was an added burden during my moving experience. Also, servicer did not do a thorough check-up with me when I picked up the truck, just handed me the keys and I had to locate the truck myself.

gary g. on

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lynn p. on

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Bill A. on

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I specifically asked for a pick up time of 0730. The trailer was reserved for me in the other side of town at a location that did NOT open until 0830 and I wasn't abl to be on the road until 0930. UHaul cost me an additional $200 for being late. I will NEVER recommend this company in the future!

Perry S. on

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Staff is very professional and helpful everytime .

Steve R. on

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Jennifer P. on

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My experience was great! Staff was very friendly and very helpful!

Wanda G. on

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Jeffrey D. on

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STU S. on

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Paul M. on

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Dwight H. on

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They did not want to take the truck because my paper work did not state any drop location. Instead they told me i had to take the truck to another town which I told them my destination was in Minot not Ruthville. They were rude and said is Uhaul is a second dairy business to there Honda Dealer.

James W on

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contacted me immediately with a scheduling issue,greeted with an earlier date if needed and a very friendly staff Everything explained upfront Highly recommend this facility. Nice clean friendly staff

Chris T on

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Not ready when arrived. Could not complete transaction. Rates different.

nathan a on

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Great service to get a price, and then not willing to provide good service after that.

Cailey R on

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Unit was clean and very presentable. Staff was very friendly. I would definitely recommend this storage facility to others.

DONNA F on

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My interaction was only with one person. I an say she was very pleasant and easy to do business with.

Wendi Z on

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Nice clean unit snd very helpful staff.

Wendi Z on

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Very helpful staff and nice clean storage unit

Carrie D on

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I`ve had limited contact with service personnel but when needed, they were very polite and helpful.