Customer Reviews for Pure Rentals
(U-Haul Neighborhood Dealer)

134 reviews

305 Kentucky St   Shelbyville, KY 40065

(502) 220-4187

Location Hours

  • Mon-Fri: 8:30 am - 4:30 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(502) 220-4187

305 Kentucky St
Shelbyville, KY 40065

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 4:30 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

The rental process and the truck worked out good for my purpose. Tho i was disappointed i was sent out in a truck with the windshield cracked in two places, which made me a little nervous. Otherwise, the truck and other equipment were clean and in good working order.

DEBRA G. 
Rating:
4.0

Customer did not leave a comment.

BRIAN Z. 
Rating:
5.0

Customer did not leave a comment.

JAMES G. 
Rating:
1.0

Employee was extremely rude and unprofessional

JAMES B. 
Rating:
5.0

The only thing would be better parking for trucks .. kinda crowded, trucks being left blocking other trucks.. overall very good !

Mike G. 
Rating:
5.0

Honestly everything was perfect!

TIMOTHY H. 
Rating:
5.0

Customer did not leave a comment.

NANCY B. 
Rating:
5.0

The staff at the location was very nice and helpful. The online experience was a nightmare, so much so that I hope to never need to rent from uhaul again.

WILLIAM D. 
Rating:
5.0

The engine light ran yellow and sometimes flashed. I was instructed to continue and that they had a spare truck to come and exchange it if needed We made the trip. The staff was responsive and very professional.

ALMA G. 
Rating:
5.0

Great team and very helpful.

Andrew B. 
Rating:
5.0

Customer did not leave a comment.

Marco G. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL W. 
Rating:
5.0

Some of the chains and metal was rusted so it was hard to use them.

Stephen H. 
Rating:
4.0

It was raining so hard that the staff didn't come outside nor did they ask if we needed help to connect the tow dolly, but we managed to get it done.

Janice J. 
Rating:
5.0

Customer did not leave a comment.

EDWIN R. 
Rating:
3.0

The drop-off was on Sunday, no one there to interact with so cannot comment on overall service.

Angela P. 
Rating:
5.0

Customer did not leave a comment.

David G. 
Rating:
4.0

Customer did not leave a comment.

RICHARD D. 
Rating:
5.0

Great experience.

jacie G. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER S. 
Rating:
2.0

Staff was very helpful and it was admittedly a very busy rental time... desk person in charge was professional and cheerful. Person checking us out though, while professional, did not go over the truck with us, and it had a lot of unmarked (no 'x' stickers) damage that the drop-off location noticed and questioned us about. If we hadn't have taken extensive pictures of the truck before we left the pickup location, we might have incurred fees. Would recommend being careful to protect yourself when picking up by taking pictures.

SONYA P. 
Rating:
5.0

Everything was great and great customer service. Thank you! I will return to this location for my future U-Haul rentals.

GUADALUPE R. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL P. 
Rating:
5.0

Customer did not leave a comment.

JOHN R. 
Rating:
4.0

Customer did not leave a comment.

DAVID K. 
Rating:
3.0

The address that was on my app and on my emailed receipts for drop off was not this address. We had to have the owner of ethington help us find another drop off when he told us they no longer used his place of business for uhaul drop offs. This was frustrating and complicated. We were not happy

Mallory B. 
Rating:
5.0

Customer did not leave a comment.

ANGELA M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT M. 
Rating:
5.0

Customer did not leave a comment.

SHADON B. 
Rating:
5.0

Customer did not leave a comment.

Karen B. 
Rating:
5.0

Easy and fast to use!

Briana S. 
Rating:
5.0

Customer did not leave a comment.

JAMES P. 
Rating:
5.0

Customer did not leave a comment.

jeff R. 
Rating:
4.0

Customer did not leave a comment.

Fredrick B. 
Rating:
5.0

They were very friendly and helpful!

George H. 
Rating:
5.0

Customer did not leave a comment.

SARAH P. 
Rating:
2.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Better signage for the location would be recommended.

John M. 
Rating:
5.0

It was dark! Waze app sent me down the wrong road. Google app was correct.

Janet S. 
Rating:
5.0

People were great (I think her name was Kim). Friendly, Efficient and cost effective.

MARK B. 
Rating:
5.0

Customer did not leave a comment.

MARK M. 
Rating:
3.0

Customer did not leave a comment.

adonnaka M. 
Rating:
5.0

Customer did not leave a comment.

paul S. 
Rating:
5.0

hopefully some of the smaller utility trailers can be available

Bobby C. 
Rating:
5.0

Customer did not leave a comment.

BRIANTYRONE P. 
Rating:
5.0

Customer did not leave a comment.

RICHARD J. 
Rating:
3.0

Charged for over milage and the truck was only driven from pickup to destination to unload and then to drop off. I don't understand the extra charge. And they where not helpful to correct.

Joseph R. 
Rating:
5.0

Make sure the tank is full so you know how much to put in before returning.

WILLIAM H. 
Rating:
5.0

The service was quick and friendly.

Tom R. 
Rating:
5.0

Management at this location is top notch. Only issue I had was with the door of a 5x9 trailer, the cable kept wrapping itself around the spring, making it impossible to close the door. Had to use a screwdriver to remove the cable from the spring.

JERRY P. 
Rating:
5.0

Customer did not leave a comment.

Brent C. 
Rating:
5.0

No hassle at all. Great people.

SCOTT B. 
Rating:
5.0

Customer did not leave a comment.

Brian M. 
Rating:
5.0

Customer did not leave a comment.

Deborah I. 
Rating:
4.0

The representative was very friendly and helpful.

Mickael T. 
Rating:
5.0

Truck was not full of fuel. Brakes were not the best.

Todd A. 
Rating:
4.0

Customer did not leave a comment.

Tammy H. 
Rating:
3.0

Na, we were glad to be finished using usual and won't be using them in the future.

Evan C. 
Rating:
5.0

Customer did not leave a comment.

Scott W. 
Rating:
5.0

Customer did not leave a comment.

Scott W. 
Rating:
3.0

Customer did not leave a comment.

Coray K. 
Rating:
4.0

Very friendly!

Mary C. 
Rating:
5.0

Customer did not leave a comment.

Sarah H. 
Rating:
5.0

Friendly/Helpful/Great event

phillip S. 
Rating:
4.0

tell full cost of rental

Irene F. 
Rating:
5.0

The service was great, highly reccomend

JOHN I. 
Rating:
5.0

Excellent service and support. Everything went great!

Benjamin S. 
Rating:
5.0

Customer did not leave a comment.

Nick M. 
Rating:
5.0

Customer did not leave a comment.

Bradley M. 
Rating:
5.0

Very good service and friendly

Tracy T. 
Rating:
5.0

Very easy process, very friendly customer service, and overall great experience. Everyone should be as quick and efficient as pure foam/pure rentals

justin S. 
Rating:
4.0

A repeat of the rental location, friendly, helpful, and professional.

victor D. 
Rating:
5.0

Customer did not leave a comment.

Dan F. 
Rating:
5.0

Customer did not leave a comment.

Bryce O. 
Rating:
5.0

Customer did not leave a comment.

Garry M. 
Rating:
5.0

Customer did not leave a comment.

Tim A. 
Rating:
4.0

Maybe have a larger U-haul sign at the entrance to Pure-Foam.

Doug C. 
Rating:
5.0

Wonderful service !

Linda P. 
Rating:
4.0

Rental agreement was changed during check out. Went from having 111 miles allotted, down to 77. And when all was said and done with the move, used 111.3 miles. Now being charged for the extra milage that I was originally allotted, so uhaul has lost my business due to shady practices.

Dillon N. 
Rating:
5.0

This location was not only the most clean and organized U Haul facility I've ever seen, but it was also the quickest, easiest and most efficient as well. Very professional while also extremely friendly.

Deborah L. 
Rating:
5.0

Customer did not leave a comment.

Dennis P. 
Rating:
5.0

Customer did not leave a comment.

PHILLIP W. 
Rating:
5.0

Customer did not leave a comment.

GILBERT B. 
Rating:
5.0

Customer did not leave a comment.

RONALD T. 
Rating:
5.0

Customer did not leave a comment.

Neil M. 
Rating:
5.0

Customer did not leave a comment.

John K. 
Rating:
1.0

Good Morning, I just wanted to talk to you about my experience with the mobile uhal pick up. I first want to say Brittany was extremely pleasant to work with, she was able to price adjust our pick up to a better price and was amazing. Now your mobile pick up was one of the worst experiences I have ever experienced in my life. We sat with my 1 year old son in the car for an hour because we were on hold with customer service to not answer us for 45 minutes and finally after 45 minutes I got someone to respond to me via CHAT not phone. After I spoke to three different people on the phone. All because they couldn't verify my identity which I did the day before by the way. This was awful and I can not stress enough how bad this was, I didn't want to do mobile pick up but you had no 20' trucks at an open location... and I will NEVER do it again.

Callianna D. 
Rating:
5.0

Customer did not leave a comment.

Paul G. 
Rating:
5.0

Friend & Helpful

Henry S. 
Rating:
5.0

Customer did not leave a comment.

MARC R. 
Rating:
5.0

Staff was super nice. Checking- in was quick and we dropped off very easily as well. We had no problem! Would recommend!

Taylor C. 
Rating:
5.0

Very friendly. Even though I reserved a truck for 2 days I was told by this location that I had until Monday at 9am to drop it off. Well I dropped it off Monday at 830am and was charged for an extra day. It is always something with uhaul. I will never use uhaul again.

Erin B. 
Rating:
5.0

Customer did not leave a comment.

Mike P. 
Rating:
5.0

Very easy transactions. Very friendly and courteous! Always has what I need!

Christopher R. 
Rating:
4.0

Customer did not leave a comment.

Robert D. 
Rating:
2.0

Was charge for insurance but on my order I did by app I didn't pick any! Don't know why I got charge $85 extra.

Zack S. 
Rating:
3.0

A service repair individual at the pick-up site should check the tires and truck maintenance before renting a truck or vehicle to a customer. Road worthiness should be expected, especially the tires. We had no idea the valve (and/or valve extension) on the tire (inside tire on driver's side) was damaged and would not allow the tire to take air until we got on the highway and noticed a low tire. This was disappointing news, especially when we had only been on the road approximately 35-40 minutes and had barely gotten started on our trip from Shelbyville, KY to Monroe, LA. U-Haul sent roadside service assistance but it took approximately 2 hours (an initial 88 minutes then an additional 38 minutes) before roadside service arrived and we were near by a large city, Louisville, KY. We learned from roadside service that the tires are stored at a U-Haul location in Southern Indiana. The main reason for the long wait. Unfortunately, ironically, and sadly the roadside service tire repair man lived in the vicinity were the U-Haul was waiting to have the tire checked and repaired. Understandably, he decided to retrieve a new tire from the southern Indiana U-Haul site for that just-in-case scenario the tire was damaged or flat. We wished a representative from U-Haul roadside service would have told us the repairman made the decision to retrieve a tire and then come to the site where were waiting for roadside service. We would have understand and would have been less frustrated.

Carl T. 
Rating:
5.0

Customer did not leave a comment.

Nathan S. 
Rating:
5.0

Very clean and efficient.

Roger M. 
Rating:
4.0

Customer did not leave a comment.

Dwayne M. 
No reviews have been submitted for this location.

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