Customer Reviews for Pure Rentals
(U-Haul Neighborhood Dealer)

220 reviews

305 Kentucky St   Shelbyville, KY 40065

(502) 220-4187

Hours

  • Mon–Fri
    8:30 am–4:30 pm
  • Sat–Sun
    Closed
Special Operating Hours
  • 12/24/2022: Closed

Services at this Location:

Contact Us

(502) 220-4187

305 Kentucky St
Shelbyville, KY 40065

Services at this Location:

Hours

  • Mon–Fri
    8:30 am–4:30 pm
  • Sat–Sun
    Closed
Special Operating Hours
  • 12/24/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Joe K. 
Rating:
3.0

U-Haul should provision a credit for leaving fuel in the truck, as I filled the truck nearly full only to find out that I essentially lost $50 of gas in what I didn't use. I could have filled my car from empty with that. This is a U-Haul policy and is unrelated to this specific location.

Aaron B. 
Rating:
4.0

Everything was good, except for my card being charged 2 times.

Nanatette M. 
Rating:
2.0

The vehicles were not checked in from the weekend so I could not get my reservation when I needed to. The mobile app did not recognize the location, nor could I search for it. The vehicle was filthy. It took until the next day for my updated billing statement to be sent to me even though I returned the vehicle within 2.5 hours of rental.

joseph H. 
Rating:
5.0

I canceled a reservation due to confusion about the move date and turned out the date was correct.. The lady and gent were very helpful and polite and allowed me the opportunity to correct my reservation! I'm thankful the equipment was still available…

Elvenlen H. 
Rating:
3.0

The vehicle we received was a 2007 model 26 foot truck and should not have been rented to a customer traveling to Florida. The vehicle had white tape covering the U-Haul logo on the left side. It appeared to be covering a damaged area on the side of the truck. Once we arrived in TN we believed we had a minor power steering issue. Upon arriving in Fort Valley, GA. for fuel the vehicle was leaking transmission fluid and not just leaking. I called roadside assistance at approximately 9:00 in the morning. The servicce provider showed up and determined that the radiator was the issue. Eventually, we were back on the road at 3:30. Once we arrived in Ocala, FL. we had another issue with the vehicle We had troble getting the vehicle off of the ramp and through the intersection. It was missing out and sputtering and would not gain speed. Once again, I called roadside assistance. At approximately 9:00 I was responded back to and given an ETA for 60 minutes. That time was extended until 12:00. The service provider determined the the default codes needed to be reset in the transmission. The point to all this is this vehicle should never have left the Commonwealth of Kentucky. The maintenance on this vehicle surely has been neglected. I can't speak as how future customers should react to my comment. I can surely say, I do not know if I would rent from U-Haul again.

Garry K. 
Rating:
5.0

Customer did not leave a comment.

Brian M. 
Rating:
4.0

Needs better parking

Cory J. 
Rating:
5.0

Jack provided excellent customer service and went above and beyond to make sure we were taken care of.

ANN H. 
Rating:
4.0

Customer did not leave a comment.

Michael G. 
Rating:
3.0

I reserved this booking a month before pickup. I had to change my plans twice for a move last minute, causing me to go an hour out of my way to pick it up. That's not cool… makes me irritated with the company.

Andrew S. 
Rating:
3.0

Charged for gas upon return when we refilled it how we picked it up

Jarred C. 
Rating:
3.0

Customer did not leave a comment.

RAUL D. 
Rating:
5.0

No problem. Everything was great!

MaryLynn B. 
Rating:
1.0

Vehicle appeared clean but smelled of rat or mice infestation in the cab. (Mice urine) windshield wipers needed replaced and the steering was way out of alignment. I would not rent from this location again

Tracy M. 
Rating:
5.0

Great location. Great staff. Easy and convenient. This will be my go-to place for Uhaul

Stephanie P. 
Rating:
1.0

Customer did not leave a comment.

Kevin R. 
Rating:
5.0

Customer did not leave a comment.

Tim G. 
Rating:
5.0

I got there before they opened and they helped me even though they hadn't started work yet.

Chris S. 
Rating:
5.0

Customer did not leave a comment.

TERRI S. 
Rating:
4.0

Customer did not leave a comment.

Lillian G. 
Rating:
5.0

Customer did not leave a comment.

Gary S. 
Rating:
5.0

Customer did not leave a comment.

chuck L. 
Rating:
3.0

This location was closed when i dropped off the truck. I went to the app but the app was not responding. I tried uhaul.com and could not get that to work either. I call uhaul but it was an hour wait. i called (502) 491-4184 and waited and when it finally rang it hung up so I called again and waited another period of time. When i got a hold of someone they said something was wrong with the system and told me to lock the truck and drop key in drop box and it would be taken care of Monday. I had an extra 1/4 tank of gas more than I left with and did not receive credit for the extra gas. I did not receive credit for the dolly or blankets I did not get. Terrible experience overall. This was the 7th rental I made in a year's time and this one was the worst.

Matthew C. 
Rating:
5.0

none

Darren C. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Very easy process and the gentleman in the office was nice and efficient.

Jennifer S. 
Rating:
5.0

None

Fernando R. 
Rating:
5.0

Nothing. Everything was taken care of with no glitches. great experience!

Ken T. 
Rating:
5.0

Awesome, helpful, perfect, easy to get to and work with.

Stephanie P. 
Rating:
5.0

Customer did not leave a comment.

Matthew C. 
Rating:
4.0

Customer did not leave a comment.

Arne K. 
Rating:
5.0

Great customer service

Roger M. 
Rating:
5.0

Customer did not leave a comment.

jeffrey S. 
Rating:
3.0

Just dropped off keys. Didn't even ask for our mileage or anything. Husband took a picture of mileage so we don't get screwed on this end as well.

Tim B. 
Rating:
5.0

I had my uhaul scheduled and guaranteed pick up and it was not available. So I had to drive to this location this location was great but almost an hour away rather than the one I was guaranteed 20 minutes away

matthew M. 
Rating:
5.0

Customer did not leave a comment.

Karen G. 
Rating:
5.0

Customer did not leave a comment.

PENNY P. 
Rating:
5.0

Customer did not leave a comment.

Jack R. 
Rating:
5.0

Customer did not leave a comment.

mark S. 
Rating:
5.0

Customer did not leave a comment.

timothy M. 
Rating:
5.0

A little off the beaten path, but once we found it they were extremely helpful.

Regina H. 
Rating:
1.0

This dealer entered the wrong pick-up time and this prevented me from being able to check my truck out through the mobile app. I had to call into 1-800-GO-U-HAUL was on hold for 20 minutes to be told I was talking to the wrong extension so I was transferred and on hold for an additional 55 minutes all the while I had people waiting on me that were going to help me move. It was honestly a nightmare!! The last CS rep I spoke to was awesome he was able to finally get things straight and eventually I got the key for the truck. Point being this was almost a 3 hour process totally ridiculous!!! If and when I need another truck it will not be a U-Haul...

Debra B. 
Rating:
5.0

Customer did not leave a comment.

KEVIN P. 
Rating:
5.0

Fast and easy check-in and drop off process. Clean and reliable equipment.

Jonathan W. 
Rating:
5.0

Customer did not leave a comment.

Colton W. 
Rating:
5.0

Kim made this a easy move. No problem and she knew her job.

George B. 
Rating:
5.0

Customer did not leave a comment.

Craig M. 
Rating:
3.0

called b4 returning and they told us about drop box since we needed to return after hours....i rcvd an email detailing truck return and blankets but yet to rcv anything saying that appliance dolly has been returned

Michelle C. 
Rating:
4.0

I had no issues with the return other than expectations for what I was charged did not align with what Zi was told at pick up.

keith S. 
Rating:
5.0

Customer did not leave a comment.

Daylen H. 
Rating:
5.0

Customer did not leave a comment.

allen Y. 
Rating:
4.0

Customer did not leave a comment.

David C. 
Rating:
4.0

Customer did not leave a comment.

Benjamin K. 
Rating:
5.0

If a sensor is broke fix it. It stresses your customers out.

Connie A. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

Donald L. 
Rating:
2.0

Enclosed trailer leaked inside everything I had got wet when you get a enclosed trailer you want to not worry about your things getting wet

Dalton L. 
Rating:
4.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

I brought the truck back with more gas in it than than what I started out with. Did not get credited for that. Got billed for an additional $24.53 that I don't know what for. Had to take truck back to where I picked it up. There was a closer drop off point to where I live. I was told that I couldn't take it there.

Joseph W. 
Rating:
5.0

I will only deal with this location they go above and beyond and always works to fix your problem with no worries absolutely love the staff

STACEY D. 
Rating:
5.0

Everything was perfect…friendly people

Mark R. 
Rating:
4.0

Customer did not leave a comment.

DWAYNE D. 
Rating:
5.0

Customer did not leave a comment.

Graham W. 
Rating:
5.0

Customer did not leave a comment.

LAEL A. 
Rating:
5.0

Customer did not leave a comment.

QUINTIN W. 
Rating:
5.0

Customer did not leave a comment.

ROSEVELT A. 
Rating:
5.0

Very very nice - and helpful.

MICHELE A. 
Rating:
4.0

Customer did not leave a comment.

Henry W. 
Rating:
3.0

Customer did not leave a comment.

KENNETH E. 
Rating:
5.0

Did a fine job.

Justin R. 
Rating:
4.0

Customer did not leave a comment.

MARK S. 
Rating:
5.0

Customer did not leave a comment.

Ashley B. 
Rating:
5.0

Customer did not leave a comment.

BENJI T. 
Rating:
2.0

GPS would not recognize the location and customer service individuals called did not seem to have any ability to help. Had to call twice and eventually someone (or something), triggered the system to let us continue checking in.

Anne P. 
Rating:
5.0

Nothing

STEVEN L. 
Rating:
5.0

Customer did not leave a comment.

VERONICA B. 
Rating:
1.0

Charged me for a dolly twice. I was also charged $110 when the original price was 68 after I returned it. I transferred apartments in the same complex so I didn't even drive a mile to get from point A to point B. Only real driving I did was going to a from the U-Haul building so there's no way I should've been charged that much.

Carshanae C. 
Rating:
5.0

Thanks

Dale C. 
Rating:
3.0

Customer did not leave a comment.

MATTHEW C. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND H. 
Rating:
5.0

Customer did not leave a comment.

Richard F. 
Rating:
5.0

Customer did not leave a comment.

NATASHA S. 
Rating:
5.0

I was well satisfied!!

CHARLENE C. 
Rating:
5.0

Customer did not leave a comment.

STACY V. 
Rating:
5.0

Customer did not leave a comment.

JOEL D. 
Rating:
3.0

The rental process and the truck worked out good for my purpose. Tho i was disappointed i was sent out in a truck with the windshield cracked in two places, which made me a little nervous. Otherwise, the truck and other equipment were clean and in good working order.

DEBRA G. 
Rating:
4.0

Customer did not leave a comment.

BRIAN Z. 
Rating:
5.0

Customer did not leave a comment.

JAMES G. 
Rating:
1.0

Employee was extremely rude and unprofessional

JAMES B. 
Rating:
5.0

The only thing would be better parking for trucks .. kinda crowded, trucks being left blocking other trucks.. overall very good !

Mike G. 
Rating:
5.0

Honestly everything was perfect!

TIMOTHY H. 
Rating:
5.0

Customer did not leave a comment.

NANCY B. 
Rating:
5.0

The staff at the location was very nice and helpful. The online experience was a nightmare, so much so that I hope to never need to rent from uhaul again.

WILLIAM D. 
Rating:
5.0

The engine light ran yellow and sometimes flashed. I was instructed to continue and that they had a spare truck to come and exchange it if needed We made the trip. The staff was responsive and very professional.

ALMA G. 
Rating:
5.0

Great team and very helpful.

Andrew B. 
Rating:
5.0

Customer did not leave a comment.

Marco G. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL W. 
Rating:
5.0

Some of the chains and metal was rusted so it was hard to use them.

Stephen H. 
Rating:
4.0

It was raining so hard that the staff didn't come outside nor did they ask if we needed help to connect the tow dolly, but we managed to get it done.

Janice J. 
No reviews have been submitted for this location.

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