Customer Reviews for Purple Valley Auto

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Purple Valley Auto

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Glenda M. on

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GEORGE B. on

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Zachary L. on

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John J. on

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When speaking with your reservation system they had said I would have a truck 10/0/19 in North Adams, Ma location and 5 minutes before I was to pick up the truck I received a call from North Adams U - Haul saying that there was no truck available there. Then I had to call around to other locations within my locality to procure a truck.. luckily there was one available in the next town ...

Cein W. on

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robin S. on

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John M. on

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Ellen S. on

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William H. on

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Carla C. on

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The site was filthy with deep potholes. The insurance was automatically added without discussion of options.

Michael T. on

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Morrison R. on

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dan B. on

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James C. on

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Barbara D. on

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Shannon L. on

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We told the guy we wanted the 15 foot truck he put us in a 9 foot van. We also told him the truth from 3pm to 3 PM we got it from 3 PM to 7am so we had to hurry an move a 2 bed apt in one night, because another family rented the truck. I've used uhaul many times and never have I ever had problems.I am very disappointed.

Charles S. on

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Truck was a little rough transmission wise

veronica D. on

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Judith S. on

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nancy G. on

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Your tech went above and beyond to be helpful will recommend this spot for folks next uhaul rental??

Victor D. on

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ROBERT W. on

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Easy to deal with and quick to finish the drop off

Jay P. on

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MUNICA V. on

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The girl working behind the dsk did the paper work wrong, i was paying for the rental, my son was the driver who needed it,, she wrote it in my name, it was an indefinate date, was told he needed it 3 days or more...she wrote it from 9-4 @ 2:38-9-4 @8:30 pm....the key got lost...was w my son..i was stuck in a parking lot w no key for 28 hours, when asked what do i do, why does Uhaul not have duplicate keys ? can I get a lock smith ? I was told WELL I DO NOT KNOW WHAT YOU SHOULD DO? THEY WERE THE DUMBEST UHAUL DEALERS I HAVE MET, AND I HAVE RENTED OVER 8 UHAULS THE PAST 3 YEARS, saying no you can not get a locksmith !!...I then called branch..the first one told me to have it towed, just like the idiot in Williamstown..yeah, ok..$275 ( I think not) this is clearly a mistake on UHAULS part, YOU SHOULD HAVE EXTRA SET. of KEYS !!! Then I called branch the next morning after sleeping in the UHAUL over night..I have MS..it was not comfortable...and finally a smart cookie..she said who tols you , that you cant get a lock smith ? YES YOU CAN ! and so I did...the rep told me get the locksmith to call for the ok..walla done..I spent 28 hours stuck in the UHAUL because of employess who do not kjnow the PROTOCOLS or how to enter the correct info..I would like to be comped for the 2 nights I got screwed by the reps...I should of been told to call a loksmith right away, or better yet UHAUL SHOULD !! I am very , for the first time ever , DISAPOINTED WITH UHAUL !! And will publish my review online...

Jessica P. on

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Frank R. on

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I have a general comment that gets less than 1 star. I reserved this Trailer approximately 5 weeks prior to my move in hopes to pick up in Kingston NY - 2 days prior to my move, I received a Text saying my pickup was Albany NY and when I called, the pickup point had now moved to Williamstown MA - I thought it was a JOKE! almost 2 hours from my house - your reservation system is not good and I am deeply disappointed in my experience this time with UHaul. I had to move so I sucked it up and drove over 2 hours to pickup. I hope to see some changes in the reservation system.

Jason L. on

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The folks at purple Valley automotive were wonderful. However, my experience with U-Haul has been horrible. I will be calling and complaining today there is way too much to type

Cecilia Z. on

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James K. on

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I had to unhitch and by myself roll the trailer into a spot. No help whatsoever A truly painful experience for a 75 year old senior All in all not sure how your company survives

Matt F. on

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They did not have my reservation on file after placing it a few days prior. Thankfully they did still have the truck I needed to rent onsite. I was given two different invoices, which I asked to clarify with a manager, who was MIA and non-responsive. Poor customer service despite many attempts to correct this issue.

Curtis F. on

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Micah H. on

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