Customer Reviews for Q 2 Self Storage Chamberlain Ln

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Q 2 Self Storage Chamberlain Ln

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Mark N.
Rating:

Customer did not leave a comment.

THOMAS C.
Rating:

Customer did not leave a comment.

KEITH H.
Rating:

Great customer service, easy location to get to, and close to a gas station for fill up. Would rent again from this location!!

MELISSA H.
Rating:

Parking was challenging as other vehicles were not in one spot but rather 1.5 spots on both sides and the parking was not available elsewhere but designed spots. Otherwise- staff was friendly.

CARYLE J.
Rating:

Customer did not leave a comment.

WILLIAM G.
Rating:

Customer did not leave a comment.

MICHELLE P.
Rating:

I think your doing just fine!

PAIGE H.
Rating:

No complaints! Taylor was very pleasant, efficient and helpful.

Marie J L.
Rating:

Customer did not leave a comment.

Eric P.
Rating:

Customer did not leave a comment.

Mary W.
Rating:

Continue what you are doing

PAUL S.
Rating:

Customer did not leave a comment.

JUDITH W.
Rating:

Customer did not leave a comment.

Marc C.
Rating:

Great service and polite and personable management. Thank you again.

Rodney A.
Rating:

Truck was great. The appliance dolly was not. Wheels would barely turn. Very hard to use by itself let alone with a fridge

Kenneth L.
Rating:

Nothing.

SHARESE H.
Rating:

Remember to give the customer all the equipment they paid for so that they dont have to drive back to get it

MARION D A.
Rating:

Great people

ELIZABETH B.
Rating:

Customer did not leave a comment.

Steven J.
Rating:

Customer did not leave a comment.

ELIZABETH R.
Rating:

Everything was great. The Service Rep at this location was polite & helpful. I appreciate good customer service & I definitely got it. I will always rent with U-Haul. Thank you!

Meg R.
Rating:

Customer did not leave a comment.

Wesley P.
Rating:

The addition of ha

Ronnie S.
Rating:

Customer did not leave a comment.

Gary P.
Rating:

Well has to do with Corporate policy, was shocked to find out that i was being strong armed by Uhaul corporate to buy the insurance package. Was told that, in the event of am accidemt, Uhaul would come after me personally rather than file a claim against my insurance which is from a large carrier. Felt more like extortion. I've rented from Uhaul probably three times in the past year and this is the first time it was brought to my attention.

CHARLES C.
Rating:

Store was out of furniture pads at two closest locations.

ELIZABETH T.
Rating:

Customer did not leave a comment.

Kimberly P.
Rating:

Customer did not leave a comment.

Keith N.
Rating:

Customer did not leave a comment.

CHRISTOPHER M.
Rating:

Customer did not leave a comment.

Steven F.
Rating:

Customer did not leave a comment.

SPURGEON P.
Rating:

Thank you!

JOHN S.
Rating:

Great experience, very friendly and helpful.

Dinah B.
Rating:

Customer did not leave a comment.

Meredith O.
Rating:

The check in via mobile was difficult. We located our truck assigned to us but had to see cuss service for the key. We didn't want to have contact with people that's why we mobile checked in. Returning it, unsullied had us down for a different truck so it was going to charge me for 3000 miles. Had to call to fix, while customer service was very nice and helpful still another step I shouldn't have had to do

DAVID R.
Rating:

Customer did not leave a comment.

SHEREE S.
Rating:

There was some tire service warning. Also, it was pretty expensive.

Steve C.
Rating:

It was closed and I did not have any interaction with anyone but the parking lot was accessible and clean

MARK FREDERICK Z.
Rating:

Tank was 1/2 full should be full at pu for easy drop off full in stead of stopping and off an d on to get it at half. Truck needed cruise control like Penke truck rental.

James K.
Rating:

Dropped off and used self return which was great.

SUKHO S.
Rating:

Customer did not leave a comment.

Brant B.
Rating:

Customer did not leave a comment.

Kyle A.
Rating:

Customer did not leave a comment.

Scott G.
Rating:

Location was fine. U-Haul in General = Not so Fine.

NATASHA J.
Rating:

Customer did not leave a comment.

Megan H.
Rating:

Customer did not leave a comment.

sharon R.
Rating:

Customer did not leave a comment.

SUSAN S.
Rating:

We rented a van. They told us it was full. We drove 26 miles and filled it up before returning. It took 4.686 gallons to fill it. That equates to 5.5 miles/gallon. There is no way that vehicle gets that mpg. Apparently the van wasn't full. I mentioned this when I returned the vehicle but they just smiled.

GEORGE N.
Rating:

Can't think of anything.

JOHN R.
Rating:

Customer did not leave a comment.

TORI P.
Rating:

Thank you for the fast and quick help!

Renee J.
Rating:

I highly recommend Q2 Self Storage Chamberlain Lane for all of your storage and moving needs because their Staff is very professional, caring, patient and friendly. I am and I will continue to be a repeat Customer. Their rental equipment is well functional, well kept and very clean. No improvements are needed.

Timothy L.
Rating:

Customer did not leave a comment.

CARRIE R.
Rating:

I had to stop and get air in the tires...the low air pressure light was on!

BARBARA C.
Rating:

I had to rent a second truck to complete the move out, and your staff could not have been more helpful or kind. This turned out to be a complicated, difficult (and the weather was horrid) move, but the part that U-Haul played was incalculable in turning things around. I am utterly grateful for your service.

JUANITA B.
Rating:

Customer did not leave a comment.

james G.
Rating:

perfect

Michael M.
Rating:

Just a drop point. No persons in office at 3 pm when I called or at 420 pm on arrival. Used self-serve online which was easy and efficient.

David R.
Rating:

Customer did not leave a comment.

REBECCA M.
Rating:

Customer did not leave a comment.

Gabriella B.
Rating:

The actual site was clean and the personnel were friendly. It was the online process that was horrible. First Mary Brown was the driver and not who made the reservation. I, Owen Wetzel , made the reservation. All information was uploaded prior and reservation was made. Then location was changed as website sent me to a closed office first. Then when we got to actual site all the information I had uploaded was gone and had to start over which was very frustrating. It took multiple calls to fix as the person I dealt with could not understand my problem. I will not do online again or recommend it. Owen Wetzel

Curtis W.
Rating:

Customer did not leave a comment.

Alexander J.
Rating:

Customer did not leave a comment.

ORVILLE B.
Rating:

Customer did not leave a comment.

Jocelyn R.
Rating:

Customer did not leave a comment.

Alex B.
Rating:

Customer did not leave a comment.

jeffrey H.
Rating:

Customer did not leave a comment.

ADAM K.
Rating:

Customer did not leave a comment.

Spencer T.
Rating:

The self drop off process wasn't helpful. I couldn't get passed the location verification on multiple devices.

Corrie H.
Rating:

Well my first rental that failed was at the Classy Carwash in Louisville KY, I was on the phone with customer service and they had me on hold for over 30 mins, and the guy that was managing was nothing but rude and rushed out before I could get my rental completed. He told me that he knew the code but wasn't going to tell me. He said I had to wait, and then was saying his shift was over and left. I never got the rental that I had requested and was very upset with the rudeness and unprofessionalism. In a desperate last attempt to get a rental truck I called the location on Chamberlain lane and they were so nice and helpful, but I would love to speak to someone about the horrible experience I had at the previous location.

Aaron W.
Rating:

Online order is an extremely long process and the online live support wasn't helpful. The truck itself was good.

Michael M.
Rating:

Picking up the truck was a horrendous experience. The app wouldn't work and wasn't registering that I had placed an order the prior day. I was on the phone with a service associate for almost an hour before I was finally able to get the "pick up your truck" option on the dashboard. Then, I had chosen the option for an appliance dolly, only to find out the location did not have one.

Christian H.
Rating:

Great Professional and efficient staff and service

ROBERT B.
Rating:

Used online drop off . Easy to follow

Martyna S.
Rating:

Customer did not leave a comment.

Zachary M.
Rating:

The customer service here is fantastic.

Drew S.
Rating:

Customer did not leave a comment.

Charlie V.
Rating:

Customer did not leave a comment.

Thomas H.
Rating:

Customer did not leave a comment.

Ann P.
Rating:

Customer did not leave a comment.

Greg H.
Rating:

Customer did not leave a comment.

Almaleen R.
Rating:

Customer did not leave a comment.

Mark B.
Rating:

Customer did not leave a comment.

George B.
Rating:

Very good experience. Everything went fine. Thanks!

Stephanie M.
Rating:

Customer did not leave a comment.

William M.
Rating:

Customer did not leave a comment.

Michael G.
Rating:

Customer did not leave a comment.

Miguel J.
Rating:

Customer did not leave a comment.

Erin C.
Rating:

Customer did not leave a comment.

Kevin V.
Rating:

The uhal we used had a backup light out

John H.
Rating:

I was perfectly happy with everything. It exceeded my expectations

Dana H.
Rating:

Customer did not leave a comment.

Troy J.
Rating:

All three customer service folks were great. Happy, cheerful and very helpful. And that was on the weekend!

NIcole W.
Rating:

Customer did not leave a comment.

George B.
Rating:

Customer did not leave a comment.

Jessalyn D.
Rating:

The lady in the office was quickly freindly and efficient.

Louis S.
Rating:

Customer did not leave a comment.

Ann S.
Rating:

Customer did not leave a comment.

Danny H.
Rating:

Everything was great

Larry R.
Rating:

Customer did not leave a comment.

No reviews have been submitted for this location.

Back
To Top