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Alexis L
Customer Reviews for Q&R Investments
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They were awesome as to, when I needed more days they gave me my extra days.
patricia vPick up scheduled for 2pm , didnt get the keys till after 230pm, although the truck was clean the ac did not work
DIEGO PEverything was OK
Arturo GFriendly experience
Arturo GIt is always great working with Charlie from Uhaul Q&R. This is why I am a returning customer time and time again!
Eduardo MTo have a better location, right now is ver hidden
Gabriel RI received a welcoming experience with Charlie Quintanilla. I will definitely be returning with him for my future rentals
Eduardo MEveeting excelente
Jose ATodo está perfecto el servicio y la atención al cliente gracias
Idalia LI had trouble from the start. I got to the office and no one was available. I waited about an hour until the guy decided to show up. The truck I had rented turned out to be an in town truck when I had requested a one way since I was going out of town. Charlie then tells me I’m about to take it out of town but I had to return back to the location which I ended up agreeing due to movers waiting on me to load up my stuff. I was charged way more than what I was told and still have yet to hear back. Definitely do not recommend this place.
Kassandra HCarlos Quintanilla is an exceptional client oriented individual. Personable, courteous and above all very professional. Very knowledgeable regarding the u haul business. Highly commendable. David G.
DAVID GCharlie the employee that helped us is very polite and helpful.
Herbert KPersonnel were extremely helpful and nice. Will be renting from this location again in the future.
Juan EVery good
VERONICA GTodo excelente
BLANCA PNothing. Everything was first class. Thank you.
Enrique CAwesome costumer service
Rogelio ZNot much great people great service
Melcio VVery welcoming, efficient and friendly interactions. Vehicle worked properly and served its purpose. The passenger seat was sticky and there we’re some things in the passenger door pocket that needed to be removed. Obviously I was worried that you would think we left the truck messy. But otherwise, perfect!
JUDITH MGreat service!
CHRISTOPHER CThis was the third U-Haul location that we were transferred too. When I tried to explain our situation over the phone to a U-Haul rep named Desiree (who we later found out was actually in Corpus Christi working a Laredo location) not only was she not helpful, she said she could not/would not escalate our issue to a manager. When I asked her for some identifying information she said she "doesn't have to give that". She was the classic example of an employee having no oversight, and no investment in her role. THIS was THE WORST RENTAL TRANSACTION OF ANY KIND I HAVE EVER HAD. Please reach out to me for more details. I WILL BE ON SOCIAL MEDIA TO TELL MY STORY SINCE THE UHAUL CS REP EVENTUALLY HUNG UP ON ME. Mark at (214) 415-9454
Mark VNone at this time.
RICHARD VHave a phone that actually works, instructions on how to even find the office and be available during normal working hours. We arrived and there was no where to drop off equipment, we saw 1 uhaul sign and a person passing by had to explain where to find the office. The lady drove up and just told us to circle around the block and drop it by the dumpster. She didn’t even bother to get off her car to verify equipment. Simply said “are you sure? I wasn’t expecting anyone today” then went in the building.
Christian AVery helpful in off loading the auto transport. Grateful for the extra help.
Carolbeth LThe people there only said that park the equipment and return the keys, they dont even go out to check that everything was correct. They dont check the reservation and only Make an invoice of More than $4000 because the paperwork was not done correctly
GERARDO GGreat service at this location! This office goes out of its way to help the customer.
Francisco SThe lady was nice and helpful
Jonathan LNo one at the site of delivery.. were in work hours and stayed there for about 15 minutes to turn the key in but no one never answered the phone nor the door, I just turned the key in on the box on a saturday when I was supposed to turn the truck in on a sunday and got called on tuesday being asked if I was thinking of turning in the truck. Really un professional.. need better management on both locations.
JAVIER AIt's pretty awesome that I have an awesome U-Haul Rep that will go above and beyond to help me anytime I need. Thank you for your amazing work!
Pedro BMy name is Eduardo Martinez, I am the owner of Wee-Move Moving Company. I am so appreciative of UHaul Q&R Investment's help throughout my entire career that it is important U-Haul Corporate is aware of the amazing UHaul Dealer that you have in Laredo, Texas. Without a doubt, Sylvia Soria has helped me with countless reservations. Even if this location doesn't have the equipment I need, I can count on Sylvia to help me find what I need, even if it's not with her. So this is a special thank you for each and every time you have helped me move!
PEDRO BMy name is Eduardo Martinez, I am the owner of Wee-Move Moving Company. I am so appreciative of UHaul Q&R Investment's help throughout my entire career that it is important U-Haul Corporate is aware of the amazing UHaul Dealer that you have in Laredo, Texas. Without a doubt, Sylvia Soria has helped me with countless reservations. Even if this location doesn't have the equipment I need, I can count on Sylvia to help me find what I need, even if it's not with her. So this is a special thank you for each and every time you have helped me move!
PEDRO BMy name is Eduardo Martinez, I am the owner of Wee-Move Moving Company. I am so appreciative of UHaul Q&R Investment's help throughout my entire career that it is important U-Haul Corporate is aware of the amazing UHaul Dealer that you have in Laredo, Texas. Without a doubt, Sylvia Soria has helped me with countless reservations. Even if this location doesn't have the equipment I need, I can count on Sylvia to help me find what I need, even if it's not with her. So this is a special thank you for each and every time you have helped me move!
Pedro JMy name is Eduardo Martinez, I am the owner of Wee-Move Moving Company. I am so appreciative of UHaul Q&R Investment's help throughout my entire career that it is important U-Haul Corporate is aware of the amazing UHaul Dealer that you have in Laredo, Texas. Without a doubt, Sylvia Soria has helped me with countless reservations. Even if this location doesn't have the equipment I need, I can count on Sylvia to help me find what I need, even if it's not with her. So this is a special thank you for each and every time you have helped me move!
WEE MMy name is Eduardo Martinez, I am the owner of Wee-Move Moving Company. I am so appreciative of UHaul Q&R Investment's help throughout my entire career that it is important U-Haul Corporate is aware of the amazing UHaul Dealer that you have in Laredo, Texas. Without a doubt, Sylvia Soria has helped me with countless reservations. Even if this location doesn't have the equipment I need, I can count on Sylvia to help me find what I need, even if it's not with her. So this is a special thank you for each and every time you have helped me move!
Wee MMy name is Eduardo Martinez, I am the owner of Wee-Move Moving Company. I am so appreciative of UHaul Q&R Investment's help throughout my entire career that it is important U-Haul Corporate is aware of the amazing UHaul Dealer that you have in Laredo, Texas. Without a doubt, Sylvia Soria has helped me with countless reservations. Even if this location doesn't have the equipment I need, I can count on Sylvia to help me find what I need, even if it's not with her. So this is a special thank you for each and every time you have helped me move!
Wee MI will definitely use this uhaul dealer again!
Wee MMy name is Eduardo Martinez, I am the owner of Wee-Move Moving Company. I am so appreciative of UHaul Q&R Investment's help throughout my entire career that it is important U-Haul Corporate is aware of the amazing UHaul Dealer that you have in Laredo, Texas. Without a doubt, Sylvia Soria has helped me with countless reservations. Even though she may not always have the truck I need in stock, she always goes above and beyond to make sure I get what I need. So this is a special thank you for each and every time you have helped me move!
Wee MMy name is Eduardo Martinez, I am the owner of Wee-Move Moving Company. I am so appreciative of UHaul Q&R Investment's help throughout my entire career that it is important U-Haul Corporate is aware of the amazing UHaul Dealer that you have in Laredo, Texas. Without a doubt, Sylvia Soria has helped me with countless reservations. Even though she may not always have the truck I need in stock, she always goes above and beyond to make sure I get what I need. So this is a special thank you for each and every time you have helped me move!
Wee MMy name is Eduardo Martinez, I am the owner of Wee-Move Moving Company. I am so appreciative of UHaul Q&R Investment's help throughout my entire career that it is important U-Haul Corporate is aware of the amazing UHaul Dealer that you have in Laredo, Texas. Without a doubt, Sylvia Soria has helped me with countless reservations. Even though she may not always have the truck I need in stock, she always goes above and beyond to make sure I get what I need. So this is a special thank you for each and every time you have helped me move!
Wee MMy name is Eduardo Martinez, I am the owner of Wee-Move Moving Company. I am so appreciative of UHaul Q&R Investment's help throughout my entire career that it is important U-Haul Corporate is aware of the amazing UHaul Dealer that you have in Laredo, Texas. Without a doubt, Sylvia Soria has helped me with countless reservations. Even though she may not always have the truck I need in stock, she always goes above and beyond to make sure I get what I need. So this is a special thank you for each and every time you have helped me move!
WEE MMy name is Eduardo Martinez, I am the owner of Wee-Move Moving Company. I am so appreciative of UHaul Q&R Investment's help throughout my entire career that it is important U-Haul Corporate is aware of the amazing UHaul Dealer that you have in Laredo, Texas. Without a doubt, Sylvia Soria has helped me with countless reservations. Even though she may not always have the truck I need in stock, she always goes above and beyond to make sure I get what I need. So this is a special thank you for each and every time you have helped me move!
WEE MMy name is Eduardo Martinez, I am the owner of Wee-Move Moving Company. I am so appreciative of UHaul Q&R Investment's help throughout my entire career that it is important U-Haul Corporate is aware of the amazing UHaul Dealer that you have in Laredo, Texas. Without a doubt, Sylvia Soria has helped me with countless reservations. Even though she may not always have the truck I need in stock, she always goes above and beyond to make sure I get what I need. So this is a special thank you for each and every time you have helped me move!
WEE MMy name is Eduardo Martinez, I am the owner of Wee-Move Moving Company. I am so appreciative of UHaul Q&R Investment's help throughout my entire career that it is important U-Haul Corporate is aware of the amazing UHaul Dealer that you have in Laredo, Texas. Without a doubt, Sylvia Soria has helped me with countless reservations. Even though she may not always have the truck I need in stock, she always goes above and beyond to make sure I get what I need. So this is a special thank you for each and every time you have helped me move!
WEE MMy name is Eduardo Martinez, I am the owner of Wee-Move Moving Company. I am so appreciative of UHaul Q&R Investment's help throughout my entire career that it is important U-Haul Corporate is aware of the amazing UHaul Dealer that you have in Laredo, Texas. Without a doubt, Sylvia Soria has helped me with countless reservations. Even though she may not always have the truck I need in stock, she always goes above and beyond to make sure I get what I need. So this is a special thank you for each and every time you have helped me move!
WEE MThis is the best UHaul in Laredo!
WEE MIf it were up to me, this is the only location I'd rent my U-Hauls from.
WEE M