Customer Reviews for Q2 Paramount Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Q2 Paramount Self Storage

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Robert B.
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Customer did not leave a comment.

Travis A.
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Customer did not leave a comment.

Denise F.
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The employee was very friendly and helpful. My main complaint would be about the web site I used to rent the vehicle. 20 minutes after making the on-line confirmation and I got to the rental agency my confirmation had not shown up at the U-Haul place. Also the on-line rental web site is VERY tedious with asking about whether I wanted all this other stuff for moving. I just wanted a truck and nothing else. The web site should be revamped so a client doesn't have to go through 8 pages of stuff not needed.

arshad I.
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Excellent customer service by assistant . No complaints at all .👍

Jason P.
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Have more pickups available to rent in the Louisville area.

Kevin H.
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I went to your main u haul place up preston across from evergreen cemetery. He was a joke. Very rude and didnt help me at all. Then I went to Louisville matress delt with an guy named Todd. Super guy. Very helpful. I would replace the ride dude with someone who had some people skills.

Ronald G.
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Customer did not leave a comment.

AMBER ELISHA J.
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Customer did not leave a comment.

DAVID L.
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Great experience and wonderful interaction with Shane. Highly recommend Q2.

LEANDRO G.
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Good

Labinot P.
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Nothing. Everything was perfect.

Joshua S.
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Great friendly fast service. Will definitely be coming back here next time I need a rental.

Neal K.
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Shane was a pleasure to work with.

Maria P.
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Customer did not leave a comment.

John C.
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The man there was great give him a raise . Very very nice

Jorge P.
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Excellent customer service , I will recommend everybody to go over this location , the truck I rented even smell good inside

ANDREW C.
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Shane is one of the best "employees" I have ever seen. He went 1000% above the call of duty to make sure I had the easiest and most stress free rental experience. This man loves what he does and it shows!

CHRISTOPHER P.
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See Shane Hazlewood for your rental. He got me in and out faster than a roadrunner!,,

THOMAS B.
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Shane was very accomodating. I was disappointed that the trailer was not available at the preferred pickup location and had to drive 30 minutes out of my way to get the trailer, but Shane made that issue less annoying.

Alan L.
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Truck rental reservation for 9:00 AM. Truck was not returned from previous renter until a little after 10:00 AM. There were other trucks on the lot but they were "reserved". When the previous renter returned he reported that the truck shook and a tie rod was bad. I was offered the bad truck if I was not going on the expressway. What? Suddenly, one of the trucks sitting on the lost was available. This hour plus delay through off my schedule and I had to reschedule my plan for another day. Out $56.02 for nothing. I will rent else where next weekend.

Deborah D.
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Shane was great. Told him what happened and he apologized over and over. It wasn't his fault but he still felt really bad that this happened to me. Don't know if I'll ever rent from u-haul again but if I do it will be from Shane. After a terrible ordeal he made me feel better.

RYAN B.
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Customer did not leave a comment.

ERIC L.
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Customer did not leave a comment.

AMBER ELISHA J.
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Give people cut backs! I put that I would have the Uhaul for 24hrs to be safe and I finished with it In six hours. I should have gotten cash taken off for my extreme early return. But other then. Everything was great even the 1-800 number

Deborah D.
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The guy working there was so nice and polite. He offered any help I might need with my move to Louisville with trucks and storage. Will definitely be renting a truck from him when moving into our house and getting stuff from storage.

CHRISTOPHER M.
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Customer did not leave a comment.

KEVIN H.
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Customer did not leave a comment.

Thomas R.
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Customer did not leave a comment.

Candace A.
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Customer did not leave a comment.

WILLIAM S.
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Customer did not leave a comment.

DENNIS M.
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Professional and Very Courteous. Excellent service.

Juan D.
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Keep doing whatcha doing

James O.
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Shane was very helpful and helped us with all our needs. Thanks.

Alfonso D.
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The text communication was terrible. I was supposed to be able to pick my truck up before hours and could not because the link didn't work. When I returned the truck I was sent a text to asses the condition of the truck and that link didn't work so I guess I was charged $20 which I guess I'll never know because I could never get an itemized bill. Next time I'll probably go to another rental company.

Jory M.
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Customer did not leave a comment.

Sandra M.
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Customer did not leave a comment.

James C.
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Customer did not leave a comment.

Martin S.
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Worker unhooked car trailer from truck before car removed , did not unhook chain which resulted in suv coming off trailer causing significant damage to vehicle and cost 250 for tow truck to get it off trailer. Claim in process. Avoid this location.

Mark N.
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You're doing a good job.

Carl T.
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Customer did not leave a comment.

Wayne B.
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Customer did not leave a comment.

Alex M.
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I tried to do the app when the place was open and the people inside made me come in and do it at the counter and it super confused the shit out of me.

Antissa R.
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I did not receive a dolly as requested.

Brandon C.
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Shane was very friendly and ensured I was taken care of. Best renting experience I've had; because of him.

Thomas C.
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Customer did not leave a comment.

Troy S.
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Customer did not leave a comment.

John S.
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The staff was wonderful. He was kind and very helpful. He was also good at his job. His up selling was on point and not completely suffocating. We'll definitely come here again when we need a truck.

Alpeshkumar K.
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Every thing good I like it and thanks for employees

Lyndy C.
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Customer did not leave a comment.

Yvonne C.
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Well i think that Shane has very good customer service he was awesome. And i would recommend people to come visit that location on fern valley in Louisville Ky. Shane u are the man great service n u deserve a 10 ??????????

Samantha C.
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Outrageous charges on mileage .99 cents a mile is rediculous especially when I had to go to a farther location to pick up and drop off the truck to get the size truck I needed and still had to get a smaller truck then wanted will not ever go back to uhaul ... I have used uhaul services a lot of times even to move across the United States and never been charged as much as I was this time absurd!!!!

Rita E.
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Shane was super nice and easy to deal with.

Alan B.
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Customer service at this location was great, the truck I used was a not. I thought it was going to break down the whole time I used it.

Robert W.
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Customer did not leave a comment.

Brittany A.
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Shane is so friendly. He make the entire process so easy. I use UHAUL a lot & since I've started using this location I won't go to another one!

paulnika F.
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Customer did not leave a comment.

Joseph W.
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Tammy P.
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The sign at the drop off location should be worded differently. It says step one park in the same location we picked up from (thank God there was two uhaul sour there because I wouldn't know where to park), step 2 , drop keys in Dropbox, & step 3 complete self checkin via the U-Haul website. Once you drop the keys in the Dropbox you are unable to turn truck on to complete self checkin.

James C.
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Customer did not leave a comment.

Marquita H.
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My vehicle was dirty ragidy and old with almost 175,000 miles on it, the drive was very rough, so shakey that if felt as if it was going to break down. I could not exceed 45 miles per hour or the ride got even worse, it was raining and the truck had a leak on the top getting my boxes and items wet, I spoke to 4 different people and the managers did not take ownership in such poor equipment and customer service and no help, as they forward my calls to someone else who still did nothing to fix the issue. Now I am waiting up to 72 hours for a regional manager to contact me about the issues. I want a full refund. I know they turned right around and allowed another customer to rent that big ragidy truck. People be aware, choose a better truck rental company who care about you safety and your property enough to give you a lroperly working and reliable rental.

jacoby R.
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Great service and facility

Chad K.
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Customer did not leave a comment.

gary H.
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Jose R.
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Shawn L.
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Mike B.
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Very professional Will use again

Thomas R.
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I was totally satisfied with my experience and upon return of the vehicle I immediately made a reservation for the same vehicle a few days hence.

Whitney S.
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N/A

henry M.
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I can't think of a thing

John B.
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I was very disappointed in U Haul on this rental. I made the reservation for Bardstown Rd pickup and U haul changed it to a location clear across town. Which tells me U-haul does not value my time. Further, this location did not inventory this trailer so I was told, it was brought to them for my rental pickup.. When I inquired about the change in venue, I was told By Jasamine , at Bardstown Rd,that Bardstown Rd didn't have the equipment........based on what I was told at the pick up location, the trailer could have been delivered to Bardstown Rd just as well.

Kevin C.
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Customer did not leave a comment.

Christopher M.
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Great customer service!

John H.
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The lady at the dealer was kind and friendly. However, the location was difficult to find as it was "off the beaten path" 500 yards off the street. Mainly a Uhaul Storage lot, not a regular place to rent a vehicle.

Kimberly S.
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Great experience.

sherry O.
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Customer did not leave a comment.

Joe B.
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Customer did not leave a comment.

Becky M.
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We had a hard time returning the truck because my name was misspelled but once we figured that out it wasn't a problem.

Walter B.
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Customer did not leave a comment.

JOHN W.
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Really good location , staff member was very helpful.

pat R.
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Helpful and plesant employe. He made picking up the rental truck very easy.

Bradley O.
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Customer did not leave a comment.

Marvin M.
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Customer did not leave a comment.

richard E.
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Customer did not leave a comment.

Bianca B.
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Customer did not leave a comment.

Travis B.
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Customer did not leave a comment.

Kenneth G.
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Customer did not leave a comment.

STEVEN B.
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nothing. My experience was excellent nice people very friendly just overall great. will use them again if needed.

Fieame L.
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The gentleman there was very personable he didn't have to help me because I was trying to do it with an app but I was absolutely grateful that he was willing to help me the truck ran marvelously the only problem I had was finding the location they need to put a street sign up

CHRIS M.
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You sent me a receipt but all it does is pull some stupid access to a course, worthless.

Eddie G.
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Customer did not leave a comment.

Hoston H.
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The truck didn't feel comfortable at times because of the old engine. Rusty and hard to get ramp secure. The U-Haul center was very modern and was in a neutral location but that's the only positives. I got the wrong truck I requested. The guy was very short with me and didn't seemed to busy to take the time out of his day to point out any damages or lemon's about the truck. I estimated I would spend around $70 and ended up spending almost twice that because of hidden fees and terrible gas MPG (and I mean terrible for a U-Haul truck).

Charles W.
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Customer did not leave a comment.

jim B.
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Customer did not leave a comment.

Daniel D.
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Daniel at the Q2 Paramount self storage pickup location help me get everything going when I struggled with the online app. Thanks for making the rental process so enjoyable....

Joshua C.
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Great experience renting the U-Haul from here.

John H.
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Customer did not leave a comment.

RAY O.
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Customer did not leave a comment.

Vetta B.
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The first location on Dixie were I had my reservation was very rude to me. But the location were I ended up on Paramount was a great experience. The young man, D. Dillard was extremely helpful and respectful

Jeff G.
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u haul app was un useable

anita M.
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Thanks, very easy and the sales person was great

No reviews have been submitted for this location.

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