Customer Reviews for Q2 Paramount Self Storage
(U-Haul Neighborhood Dealer)

282 reviews

6651 Paramount Park Dr   Louisville, KY 40213

Location Hours

  • Monday - Friday:
    9 am - 12 pm / 1 pm - 3:30 pm
  • Saturday - Sunday:
    9 am - 12 pm
Special Operating Hours
  • 12/3/2021 - 3/1/2022: Closed

Services at this Location:

Contact Us

6651 Paramount Park Dr
Louisville, KY 40213

Services at this Location:

Location Hours

  • Monday - Friday:
    9 am - 12 pm / 1 pm - 3:30 pm
  • Saturday - Sunday:
    9 am - 12 pm
Special Operating Hours
  • 12/3/2021 - 3/1/2022: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

The cab was filty, we had to pull over and clean it, sticky steering wheel and what appeared to be a soda can had exploded. Had to wash down the inside of the windshield to see.

Paul T. 
Rating:
4.0

Customer did not leave a comment.

Thomas S. 
Rating:
5.0

Great place and manager Shane!!

RICHARD W. 
Rating:
4.0

Customer did not leave a comment.

Dale F. 
Rating:
5.0

Customer did not leave a comment.

Charic H. 
Rating:
4.0

just keep doing what youre doing !!

MICHAEL T. 
Rating:
5.0

Excellent customer service!

STACI V. 
Rating:
5.0

Customer did not leave a comment.

Melissa M. 
Rating:
5.0

N/A - Smooth transaction, quick, friendly, professional service.

Christopher R. 
Rating:
5.0

The gentleman went above and beyond helping me, Shane was awesome!

STACI V. 
Rating:
5.0

The Store Manager/Owner, Shane Hazelwood, is very helpful and provided great customer service. I had a bad experience with three other locations earlier in the month trying to move my mother's items when she had to be moved to a nursing facility. He was able to provide the equipment needed and I informed him I would utilize his facility going forward. I booked another reservation a few weeks later. Sincerely, Monica

Monica S. 
Rating:
5.0

Customer did not leave a comment.

JEROME B. 
Rating:
1.0

Getting the rental was easy, returning it has been a nightmare. I got charged for mileage that I was not supposed to be. Now they say they can't or won't help. I cancelled the card. Someone needs to call me. Oh yeah I have been on hold for customer service for 30 minutes.

TIMOTHY S. 
Rating:
4.0

Uhaul would not have AC when going over 70 MPH. Knowing that we were moving across country made this a rougher trip than necessary

MOLLIE S. 
Rating:
5.0

wonderful service and was quick and easy

DANN M. 
Rating:
5.0

Customer did not leave a comment.

Deborah K. 
Rating:
1.0

The front straps on the car hauler wasn't long enough because they was tore off..meaning I couldn't strap down the front tires. I had to drive 200 miles depending on the chain to hold me. We check the turn signals before we left..he said everything was good..but once it got dark..there was no tail lights. I had to turn on the vehicle lights that I was towing for safety. Oh by the way. I reserved the trailer..but whn I got there I was told I couldn't get it because someone PREPAID already..wtf. So I had to bring the trailer back at 3:00 a.m because the guy was picking it up at 8:00 a.m

MONDRELL C. 
Rating:
5.0

The first place we were to pluck up at didn't have the truck. Representatives need to communicate with customers.

Lisa A. 
Rating:
5.0

Customer did not leave a comment.

WHITNEY H. 
Rating:
5.0

The gentleman that checked out the van with me was thourough and very professional. I would definitely recommend this location for U-haul rentals.

Barbara H. 
Rating:
5.0

Customer did not leave a comment.

María S. 
Rating:
5.0

Shane the manager is great to work with and it's very polite overall I get five stars

RICHARD W. 
Rating:
5.0

Great experience and great customer service especially!

Brent S. 
Rating:
5.0

Customer did not leave a comment.

Tonya M. 
Rating:
4.0

The rental location was clean and the employee was very pleasant. The problems were created by the 1-800-UHAUL personal. It took 3 days to finally get a location after being given a location on Berry Blvd. then Anchorage, finally Paramount Park however the phone number listed is incorrect! Nothing was confirmed until the night before my rental. There was a problem with the door. It took 5 hours for a repairman to arrive. The emergency line never answered! I went online to "chat". The operator kept sending messages on my computer (which was fine) however she was asking for information I could not provide through my computer! Finally she entered the information for me however it still took 3 hours after that "chat". I had to pay another day because the wait on the repairman was so long we could not unload the truck in a timely manner. The man at the rental office was very kind but the entire experience was exhausting!

Randy W. 
Rating:
2.0

Cabin of the van was dirty when the vehicle was received. Gas gauge had less than 3/4ths a tank when we were informed it had 3/4ths a tank of gas. Location did not have the tow dolly we reserved, thus we had to drive to a different location for the tow dolly (no one informed us of this prior to pick up).

John B. 
Rating:
5.0

Customer did not leave a comment.

JOHN K. 
Rating:
5.0

Customer did not leave a comment.

EDUARDO M. 
Rating:
5.0

This was literally the best Uhaul location i have done business with. Friendly, considerate, fast, helpful service. When i driving the truck out of the lot, it felt like i was leaving a friend.

Eric T. 
Rating:
1.0

I will never use this location ever again and may not use uhauk period. I feel like I've been cheated!

Dedrick H. 
Rating:
4.0

No concerns with the mechanical ability of the truck. The fuel economy was excellent, the storage was ample, and the engine well powered. Very impressed at the newness of the truck as well being a 2020 model with 18k miles. The interior smelled of both to tobacco and marijuana smoke upon my receiving of the truck from the previous drivers. When I commented about this to the gentleman at Q2 Paramount, this was dismissed as “we can't do anything about what customers do in our trucks”. The odor somewhat relented as I continued to drive, but it definitely made 6hrs driving unpleasant with bronchial asthma.

Bradley V. 
Rating:
5.0

Customer did not leave a comment.

TICHA H. 
Rating:
5.0

Customer did not leave a comment.

Justin L. 
Rating:
5.0

Customer did not leave a comment.

Todd S. 
Rating:
3.0

Moving truck had dirt all over the floorboard when I got it. There were used gloves sitting in the passenger seat. Also a hair brush under the center seat. Engine was barely strong enough to reach legal speed limits. Engine sounded horrible as well! Maybe internet, contactless rental isn't a reasonable choice. Not sure how sanitary this truck was during Covid-19 if the truck was that nasty! I think I'll research other companies next time.

JOHN AUSTIN A. 
Rating:
5.0

Good and taking care of customers good care

PADMA N. 
Rating:
5.0

Just have more pick-up trucks at the location so you won't have to go somewhere else and pick it up it be more convenient

REBECCA M. 
Rating:
5.0

Shane was exceptionally professional and friendly. Will definitely return to his well ran and clean establishment. Very pleasant experience.

CATHY C. 
Rating:
3.0

Did the after hours drop off process on Sunday but an employee showed up about the time I was done, so dropped the key off with him in the office. Very convenient and easy to find.

Dennis S. 
Rating:
5.0

The truck that we rented was in need of service. The front end needed to be aligned.

SYLVESTER J. 
Rating:
5.0

Shane was the best!! Our closing kept getting delayed on our new house, and he made a stressful situation so much easier! The truck was so clean when we picked it up. Thank you so much!!!!

Racheal R. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH D. 
Rating:
5.0

Excellent customer service

MAURICE K. 
Rating:
5.0

Customer did not leave a comment.

Abigael D. 
Rating:
5.0

very good treatment and a lot of kindness, next time I will go directly to that place I will be satisfied

ADELVYS R. 
Rating:
4.0

It was over complicated. The process needs to be simplified and better support services when running into problems. It kept saying session expired. Very frustrating

Terry H. 
Rating:
5.0

Customer did not leave a comment.

YOLEINI I. 
Rating:
5.0

This dealer went above and beyond his job. he was so nice and helpful. The place was immaculate. Had it of not been for him i was never going to use uhaul again. 3 days prior tk renting this truck i had rented one and spent 25 dollars in uber and sat on hold for over. 40 mins to learn they didnt even have the truck. There were no apologies, nothing. He informed me of the. 50 guarentee and i believe i an entitled to it.

Shannon K. 
Rating:
5.0

Great Service

Vernon H. 
Rating:
5.0

Customer did not leave a comment.

DERRICK A. 
Rating:
5.0

Q2 and Shane Hazelwood saved the day for me with a truck after the original place (Oak Street Market) did not have the truck I reserved 3 days before. Reservation #20032513 and verified #576028. This was very poor service but they did connect me with Q2. This location was well out of my way but Shane Hazelwood gave me excellent service.

Joseph J. 
Rating:
5.0

Customer did not leave a comment.

james B. 
Rating:
5.0

Customer did not leave a comment.

Alicia M. 
Rating:
5.0

A larger fleet of rentals.

Travis L. 
Rating:
5.0

Customer did not leave a comment.

Amy P. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Travis A. 
Rating:
5.0

The employee was very friendly and helpful. My main complaint would be about the web site I used to rent the vehicle. 20 minutes after making the on-line confirmation and I got to the rental agency my confirmation had not shown up at the U-Haul place. Also the on-line rental web site is VERY tedious with asking about whether I wanted all this other stuff for moving. I just wanted a truck and nothing else. The web site should be revamped so a client doesn't have to go through 8 pages of stuff not needed.

Denise F. 
Rating:
5.0

Excellent customer service by assistant . No complaints at all .👍

arshad I. 
Rating:
5.0

Have more pickups available to rent in the Louisville area.

Jason P. 
Rating:
5.0

I went to your main u haul place up preston across from evergreen cemetery. He was a joke. Very rude and didnt help me at all. Then I went to Louisville matress delt with an guy named Todd. Super guy. Very helpful. I would replace the ride dude with someone who had some people skills.

Kevin H. 
Rating:
5.0

Customer did not leave a comment.

Ronald G. 
Rating:
5.0

Customer did not leave a comment.

AMBER ELISHA J. 
Rating:
5.0

Great experience and wonderful interaction with Shane. Highly recommend Q2.

DAVID L. 
Rating:
5.0

Good

LEANDRO G. 
Rating:
5.0

Nothing. Everything was perfect.

Labinot P. 
Rating:
5.0

Great friendly fast service. Will definitely be coming back here next time I need a rental.

Joshua S. 
Rating:
5.0

Shane was a pleasure to work with.

Neal K. 
Rating:
5.0

Customer did not leave a comment.

Maria P. 
Rating:
5.0

The man there was great give him a raise . Very very nice

John C. 
Rating:
5.0

Excellent customer service , I will recommend everybody to go over this location , the truck I rented even smell good inside

Jorge P. 
Rating:
5.0

Shane is one of the best "employees" I have ever seen. He went 1000% above the call of duty to make sure I had the easiest and most stress free rental experience. This man loves what he does and it shows!

ANDREW C. 
Rating:
5.0

See Shane Hazlewood for your rental. He got me in and out faster than a roadrunner!,,

CHRISTOPHER P. 
Rating:
5.0

Shane was very accomodating. I was disappointed that the trailer was not available at the preferred pickup location and had to drive 30 minutes out of my way to get the trailer, but Shane made that issue less annoying.

THOMAS B. 
Rating:
2.0

Truck rental reservation for 9:00 AM. Truck was not returned from previous renter until a little after 10:00 AM. There were other trucks on the lot but they were "reserved". When the previous renter returned he reported that the truck shook and a tie rod was bad. I was offered the bad truck if I was not going on the expressway. What? Suddenly, one of the trucks sitting on the lost was available. This hour plus delay through off my schedule and I had to reschedule my plan for another day. Out $56.02 for nothing. I will rent else where next weekend.

Alan L. 
Rating:
5.0

Shane was great. Told him what happened and he apologized over and over. It wasn't his fault but he still felt really bad that this happened to me. Don't know if I'll ever rent from u-haul again but if I do it will be from Shane. After a terrible ordeal he made me feel better.

Deborah D. 
Rating:
5.0

Customer did not leave a comment.

RYAN B. 
Rating:
5.0

Customer did not leave a comment.

ERIC L. 
Rating:
4.0

Give people cut backs! I put that I would have the Uhaul for 24hrs to be safe and I finished with it In six hours. I should have gotten cash taken off for my extreme early return. But other then. Everything was great even the 1-800 number

AMBER ELISHA J. 
Rating:
5.0

The guy working there was so nice and polite. He offered any help I might need with my move to Louisville with trucks and storage. Will definitely be renting a truck from him when moving into our house and getting stuff from storage.

Deborah D. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER M. 
Rating:
5.0

Customer did not leave a comment.

KEVIN H. 
Rating:
5.0

Customer did not leave a comment.

Thomas R. 
Rating:
5.0

Customer did not leave a comment.

Candace A. 
Rating:
3.0

Customer did not leave a comment.

WILLIAM S. 
Rating:
5.0

Professional and Very Courteous. Excellent service.

DENNIS M. 
Rating:
5.0

Keep doing whatcha doing

Juan D. 
Rating:
5.0

Shane was very helpful and helped us with all our needs. Thanks.

James O. 
Rating:
3.0

The text communication was terrible. I was supposed to be able to pick my truck up before hours and could not because the link didn't work. When I returned the truck I was sent a text to asses the condition of the truck and that link didn't work so I guess I was charged $20 which I guess I'll never know because I could never get an itemized bill. Next time I'll probably go to another rental company.

Alfonso D. 
Rating:
5.0

Customer did not leave a comment.

Jory M. 
Rating:
3.0

Customer did not leave a comment.

Sandra M. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
1.0

Worker unhooked car trailer from truck before car removed , did not unhook chain which resulted in suv coming off trailer causing significant damage to vehicle and cost 250 for tow truck to get it off trailer. Claim in process. Avoid this location.

Martin S. 
Rating:
5.0

You're doing a good job.

Mark N. 
Rating:
5.0

Customer did not leave a comment.

Carl T. 
Rating:
5.0

Customer did not leave a comment.

Wayne B. 
Rating:
5.0

I tried to do the app when the place was open and the people inside made me come in and do it at the counter and it super confused the shit out of me.

Alex M. 
Rating:
2.0

I did not receive a dolly as requested.

Antissa R. 
Rating:
5.0

Shane was very friendly and ensured I was taken care of. Best renting experience I've had; because of him.

Brandon C. 
Rating:
5.0

Customer did not leave a comment.

Thomas C. 
No reviews have been submitted for this location.

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