Customer Reviews for QC Wireless Packing and Shipping
(U-Haul Neighborhood Dealer)

Rating:

3.0

There was no personnel; only drop box. It was 3pm

Rating:

5.0

Everything was excellent. Saul .Garcia

Rating:

2.0

I had worse experience at this automated location (which does not have live staff) than at locations where I can talk to people. The app was not getting my location, even though I set permissions. I had to call for help. I was directed to go through the website, but in the end we run into an issue that emergency contact had to be phoned in and confirmed. It took a while to reach my wife to confirm. After that, it took many tries and attempts to scan the back of the driver license. All in all, I spent over an hour getting the truck keys. Once I had the keys, the app / website had trouble accessing photos, so I couldn't contest fuel level, which was slightly below what it said it is online. In the future I will look for locations with live staff in it.

Rating:

5.0

Awesome service

Rating:

4.0

Since the location only has one employee working the office at a time, warn customers in advance to keep knocking/waiting when visiting the location, in case the employee has had to step out momentarily.

Rating:

5.0

N/A

Rating:

1.0

The office was disgusting. The worker took a customers credit card information on SPEAKER PHONE. I could hear everything. Thank goodness I’m an honest person

Rating:

4.0

i didn’t speak to anyone. i did the online drop off

Rating:

5.0

courteous and helpful staff, everything went smoothly

Rating:

5.0

Excellent assistance and respond to costumer

Rating:

5.0

Lovely people. Very friendly and helpful. Would use again.

Rating:

4.0

The only problem with the truck is that the steering was very bad. It felt like the steering wheel was connected to the front wheels with a rubber band. I mentioned this to the associate when I dropped off the truck and she took it seriously and said she would have it taken care of. Otherwise the truck was clean and in good condition.

Rating:

1.0

Omar STOP trying to Force women like myself as a former uhaul customer to have a quickie SEX with you and STOP showing your DICK "PENIS" to women your CUSTOMERS! Who does that PULL OUT HIS DICK ! All women are NOT SLUTS! Save your DICK for your wife / fiance / girlfriend I'm sure she doesn't know the type of Pervert you are. Ladies be aware bring your husband with you and NEVER let him in your home unless your husband is present therefore he will get his ass beat by a real man . * NEVER GIVE OMAR YOUR CREDIT CARD TO RESERVE A TRUCK RENTAL OVER CHARGING CUSTOMERS FRAUDULENT CHARGES! I approve this message Linda

Rating:

5.0

Very nice and friendly

Rating:

1.0

i originally went to the one up the street a bit, but the guy there was so incompitent i walked out. the second place i went to, the woman was very nice and helpful, and getting the truck was a bleeze. the truck though was pretty beat up and dirty and had some stearing issues

Rating:

5.0

Nothing to improve, I am 110% satisfied with my uhual

Rating:

1.0

The self pick up was horrible. It took an hour for verification.

Rating:

1.0

The location is not open during their office hour and nobody answered the phone either.

Rating:

1.0

Shop was closed during reservation/business hours and owner was unprofessional. It took me 2 hours to get my rental. Rental had a horrible smell inside the cab and no gas in the tank. The right rear tire was also low upon pick up.

Rating:

1.0

I dropped my keys in the lock box by accident was stranded without my keys, car, my purse in a bad scary area at almost dark. I could not get any one from this location to come and was told by U-Haul that no matter what I would just have to wait till morning to get my keys. This was the most awful situation. I was tried and dirty from moving . Everyone needs to know if there is an emergence such as this that U-Haul will leave you to die.

Rating:

5.0

Great and exceptional customer service!! The best!!

Rating:

1.0

My order was for 8am and my truck was not ready till 9am

Rating:

2.0

The address of the location is incorrect--it took us to a paint shop. We had to call the shop for the actual location. The person managing the shop later on ended up by charging for things we didn't ask for such as the insurance coverage and gas that wasn't needed. Would recommend you find an official U-haul location if possible.

Rating:

3.0

Hard to find.

Rating:

2.0

Sketchy, dirty, and no staff there at all

Rating:

3.0

We originally were suppose to drop off the truck to the Oceanside location. However, after picking up the truck we were contacted by a corporate office To switch our location to the Vista office because the Oceanside office was at capacity. Come to find out the Oceanside office was not at capacity and so it appears we were made to go out of our way for no reason. On top of that, it appears the corporate office didn't even have a conversation with the Oceanside office to ensure that this was the proper move....a little disappointing. Next time I rent a uhaul I will make sure to only communicate with the local offices.

Rating:

1.0

Horrible experience please call 760 994 2020

Rating:

2.0

You changed my miles on my contract without telling me and now I'm having to settle it with you and it's taking time.

Rating:

2.0

Either work for u haul or don’t don’t move trucks around and tell people to come move the truck after you did!!!

Rating:

5.0

Very easy pick up person less

Rating:

5.0

They were nice and friendly. I will definitely tell everyone to come here.

Rating:

1.0

literally awful, had 6 people waiting outside of the door because the owner refused to come to the office. our reservation was for 11:30, got there at 11:15, finally left with the uhaul at 12:40. very very incredibly awful.

Rating:

1.0

Bill them correctly. Have employees there on time who do not change insurance orders on customer check-in, misrepresent cleanliness of equipment on return and overcharge for gas.Keep homeless people sleeping on property from accosting and intimidating customers. Horrendous experience.

Rating:

3.0

Correctly indicate where truck is. It was nowhere near where it was stated. It was actually in back behind building.

Rating:

3.0

Wash and clean trucks, offer better mileage rates and discounts for military, seniors or Costco members. I appreciated the drop off box!

Rating:

3.0

The website and the app were both problematic, I had to call the support line to pick up the truck, and I had to have my brother download the app to do the return with his phone, because it wouldn't work on mine.

Rating:

1.0

Waited 90 minutes for someone to show up and help us pick up a truck. Got there at 8 am and it was supposed to be a mobile pick up. Could not because the truck was not check in. The store was supposed to open at 8:30, but no one showed up until 9:15 am and then we had to wait until 9:30 for everything to get checked in and us to leave. And I had to call the guy and wake him up. The truck was old, and the engine made a terrible noise, the steering was so loose that it drove like a clown car. I WILL NEVER RENT FROM U-HAUL AGAIN.

Rating:

2.0

Really difficult to get uhaul via online check in. Way too many obstacles.

Rating:

5.0

Cruise control

Rating:

2.0

Truck was obviously bot checked over. Had 2 large nails in the rear tire. Had to have roadside maintenance come out whuch delayed my day by 2 hours.

Rating:

5.0

thank you! customer service was great and the vehicle was in good shape

Rating:

3.0

The business closed. Sing in door not open today and not drop key box sing on door

Rating:

3.0

The price of the product is way too high. I'll borrow a truck next time.

Rating:

3.0

Difficulty returning truck due to app problem when using Android phone.

Rating:

1.0

Two days in a row opening the store late and having to wait in the parking lot for an associate to arrive. Not very professional.

Rating:

5.0

Omar was AMAZING!! I called online and needed a truck the same night. I was told this location was open until 11:45PM. I set up a 24 HR pickup and was given no explanation of what was expected and that I would have to sign in on my phone to check out the truck. I called the location number to validate the type of truck that was reserved. The call went to the owners cell phone. He had already left and closed the office for the day. He was SOOO very patient and explained that his office was already closed and I would have to pick up the truck using my phone. I was disappointed that the office was already closed and I wouldn't have anyone there to support me through the process. Omar drove back to the office and and met me there to help support me through the process!!!! I had a deadline to move my stepmothers belongings (she had just passed away over the Thanksgiving holiday). Needless to say, I was stressed and not familiar with the steps needed to check out a UHaul on my phone. Also, once I arrived, my phone had very little battery left and my internet access was not pulling up the pages to sign in. If Omar had not drove back to the office, I would not have met the deadline to remove my step mothers belongings. I was SUPER impressed with his patience and AMAZING CUSTOMER SERVICE to take his time to return to the office and support me. WAY TO GO OMAR, your level of customer service is hard to find in this "AUTOMATED" world. Nice to know there are still humans who interact and CARE about their customers. THANK YOU hardly shows how appreciative I was that you went the extra mile.

Rating:

2.0

It was closed and I almost left ...the signs were not very bold or big and not the regular U-Haul signs....the lock box was on the side of the building and not immediately visible.

Rating:

5.0

Maybe discuss return process in more detail

Rating:

5.0

Omar was very nice and professional

Rating:

4.0

The customer service number is garbage i was on the phone almost an an hour trying to reach a rep. I never spoke with anybody i gave up and hung up. Its unacceptable period.

Rating:

2.0

Employee was late and delivered the uhaul 45 minutes late.

Rating:

1.0

The process in which people check in, giving people uhaul that have gas, uhaul that don’t have transmission problems and not trying to charge them twice for a uhaul that was prepaid!!!! Worst service worst uhaul

Rating:

5.0

Keep doing a great job.

Rating:

4.0

Availability is a problem. Hours and days of availability questionable.

Rating:

5.0

The whole thing was simple and very affordable. I will definitely be using this service again

Rating:

5.0

Thank you for your work and helping my family move. Joe Serna

Rating:

5.0

Very friendly staff.

Rating:

2.0

they automatically charged me for insurance, even though I did not require it, and I used 1 gallon of gas, and they automatically charged me $7.00 for it without letting me know I had to refill the 1 gallon....this is not an authorized U-haul dealer, and I would not use them again Authorized dealers value their customers, and I use them ALL the time...this location is not one I will use again.

Rating:

4.0

App definitely needs a little work it constantly does its own thing ×which can be frustrating. Aside from that all of my experiences have been great

Rating:

2.0

The truck wasn’t washed, the gas tank wasn’t full, sketchy location