Awesome service!!
johnny w
Customer Reviews for Qc Cleanup LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I have NEVER stated this before about any company or service - but: your customer service and equipment are so TOP NOTCH I am not sure you could improve anything!!!! AWESOME!!!!
Lisa MQC CLEAN UP IS AWESOME-DO NOT HESITATE TO RENT A U-HAUL FROM THEM! AND THIER HELPFUL TEAM OF PACKERS WAS ABOVE & BEYOND PERFECT!!!.
Lisa MThe lady there is amazing! So helpful and does well with her job!
Dejah RThe lady tried to give me a different truck, and the truck was very dirty and almost out of gas. When I explained it to the lady she said she wanted me to have a different truck, and she knew the truck was dirty and had pads and a dolly floating around the back. Truck did not drive very well. Very rough. The back was very dirty trash and stuff all over. I cleaned the truck and told the lady upon return.
Christopher NThe woman I worked with was great and easygoing!
Courtney YSmall office, but staff was friendly and helpful
Reginald WKeep it simple! So easy to get on the road and so thankful for U-Haul.
Daniel Bwas able to pick up the truck with the appliance dolly on time, and was met by the friendly attendent, who checked it out very efficiently
Reginald WGreat service all the way around !
DOUGLAS BThe customer service is great, but the lack of cleanliness in the office, is greatly missing. The steering wheel was so sticky & dirty, I had to work on it before I even started on the move. The location was very convenient for pick up & I would use it again in the future.
John PThe lady who checked the equipment back in was friendly & a delight to work with.
Ron KQC Cleanup is a smoke/vape shop. The moving blankets I received smelled of smoke. I returned the blankets to the 5000 Ave of the Cities location. I question why U-Haul changed my rental location from my selected location in Geneseo to QC Cleanup when they could have changed to 5000 Ave of the Cities.
Chad MTight lot. Office could use some TLC.
John DEverything went well
lynn kstay the same! very cool and easy to talk to!
Edward MVery friendly and reliable at this location. She also explained the difference in renting and making a lot of stops to renting a smaller truck to load and unload according to gas mileage.
JESUSITA GThe vehicle clearly hadn't been inspected or taken care of since the last customer dropped it off. There was trash and nastiness in the cup holders, two blankets had been left in the cab, two dollies were loose in the back. Also, I asked to come in to pick up and got an email the day of saying they were closed and I had to do a mobile pickup and drop off. The process was annoying, and when I tried to report that the truck should be cleaned before the next customer, uhaul tried to charge me, even though I said the truck was dirty when we picked it up. This location needs to actually staff their business and inspect their trucks inbetween customers.
Kimberly DVery helpful and friendly. She helped us alot
RYAN SThis location was very responsive and the service was stellar!
Jennifer MThe place is a dump inside. It was dirty, disarray and the garbage can was overflowing with flies.
Holly LIt was a very easy process and the lady behind the counter couldn't have been more informative, friendly and courteous.
leanne tListen to the customers concerns, and act like you care, some people are having a rough time rite now.
Randy HMake the online process easier , the site would not let me complete the check in process to return .
Michael TMy biggest & only complaint, is that the app would not let me check out the truck. I had wait 2 hours for the store to open,because the app would not work. However, the lady there could not have been nicer. While she didn't know much about the app either,she got us checked out as soon as the computer woke up.
Tammy SFacility smelled of heavy cigarette smoke. Trash and debris all over the office. Cat bed on counter with what looked like mouse droppings on the cat bed. Parking is tight with no assistance to back 26 foot truck blindly out onto busy roadway. No room to turn large trucks around in the parking lot. Attendant did not inspect vehicle with me and I had to come back in to describe previous damage. Truck ran poorly, engine was misfiring, which I reported upon returning. This truck handled poorly and seemed like a chore to drive. Worst u-haul experience I’ve ever had and I’m generally quite forgiving. Sorry for the bad review. I did get the job done though.
Norbert DLet the customer know you are send the inspection link an hour and a half after they take the truck. And let them know you won't be there for check in so keep your keys to do the mobile check out.
Lindsey AEasy to reserve, was running and warmed up (Feb) when I got there. Truck drove easily. Waiting for me upon return. Excellent service. Yes, there is a cat. I would definitely use her again and recommend to a friend.
Tracy NTruck leaked fluid in driveway. I had planned on picking up a truck from the Rock Island location but that truck had a mechanical failure too and so my pickup time was delayed.
Michael BMake sure the vehicle does not have a leaky exhaust and a load muffler.
Jeffrey JWas easy, fast, and friendly .
Marsha AThe staff is very friendly, however the front room was a mess & smelled.
Amy WEverything was great
David ZVery felty dirty office ,Smells bad ( cigarettes) I did return the trailer on. Monday at 4pm than I had to return Tom the office on Tuesday to remind her to check me out . ( she said that she forgot to do so )
AZIZ JFantastic service and everything worked and went very smooth.
Wayne HWe love Polly!!
Anthony DTruck was filthy inside and out, appliance dolly wasn't in the truck. The truck was a disaster, steering was super lose, brakes weren't good. We had to use pliers to pull the ramp out
Andrew RThey were courteous and helpful.
LeArta MLocation was fine but Uhaul is horrible. How can a company that screws up EVERYTIME still exist?
James UClean and organize facility and attentive customer service.
ALEJO CThe over mobile rental experience was terrible. . 25 minutes just to complete application process. Anothe 30 minutes to pick up the truck which cut into my reserved time and another 20 minutes upon return. The owner came out barefooted and dirty when I leaving asking how I got the truck . ( jets were in the cup holder). Had no idea we even had the truck . Had to show her my rental agreement
Larry CNo improvements needed. Rep was wonderful, store was clean and organized.
Crystal HNice lady
James AI misunderstood the online reservation time and according to the woman working, I was late. She made that very clear in front of multiple other guests. Rather then explaining the issue and working it out at the beginning she was rude and said she gave our truck away. She did have another available, but was having issues with the keys so it was not clean & smelled heavily of smoke. We had to take it due to being on a deadline. She did offer us a dolly and blankets for the confusion.
Justin GLoved the complete information from the staff.
Mark HNo changes. She was great
TERRY WNot a location issue, but I had to extend my reservation by 2 days. I went to the website to extend and it has a note to call the phone number to make changes to the reservation. I called and was on hold for about 20 minutes when I gave up. The phone message said to use the website to make changes to the reservation. I sent an email from the website and the changes were processed. The website/phone messaging is circular...
Michael H