Customer Reviews for Quabbin Auto Repair

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Quabbin Auto Repair

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John I. on

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Very friendly and efficient service.

Debrarose G. on

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Woman at Barre location told my husband and I that we would have an extra day to turn in truck, but when we returned it after 2 days and approx 10 hours, we were charged another $40.00. She also stated she would make sure the damage insurance was taken off because we have USAA insurance, and it covers uhaul damage. We declined it, but it showed as a charge. We were sent an email stating $147.05, but in the end, we were charged more than $250.00, which we never authorized, and we also were never given a contract or any paperwork. We didn’t sign anything. We never agreed to these charges. We are a military family, and have used uhaul many times with no issues, but this entire experience was terrible. Could not schedule correctly. Holyoke MA scheduling office was difficult to deal with, and they originally scheduled a pick up pretty far away. Just a bad experience, and now we have to try and get our money back from unauthorized charges.

Gary H. on

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Make sure the person is there when you have reservations instead of making the customer wait 50 minutes for someone to show up.

christine B. on

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Not a thing. You were all so incredibly helpful. I really appreciate it.

John B. on

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The Barre, MA "outlet" just started up so they didn't have any supplies like boxes or tape. But the truck was very clean and ran well. And UHaul isn't doing them any favors by listing them with the phone number for the Gardner "outlet". But I'm sure as they get going and purchase supplies it will be a fine example of Uhaul rentery.

Andrew H. on

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Customer did not leave a comment.

william A. on

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Nice customer service, friendly and responsive. Everything we needed. Will use them for any future needs.

Carole P. on

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Customer did not leave a comment.

Judith R. on

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would recommend if....update your drop box (keys) for after hour drop off. Too much time wasted looking for a spot to place keys.