Customer Reviews for Quality Automotive
(U-Haul Neighborhood Dealer)

422 reviews

1028 E Jefferson Blvd   Mishawaka, IN 46545

(574) 367-7915

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 5/30/2022: Closed

Services at this Location:

Contact Us

(574) 367-7915

1028 E Jefferson Blvd
Mishawaka, IN 46545

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 5/30/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Amy K. 
Rating:
5.0

A greater effort could have been made to inform me of the change in pickup location. I had reserved my truck at another location and almost missed the change. Could have been a real problem.

DONALD S. 
Rating:
5.0

Very easy rental

DALE A. 
Rating:
2.0

I was sent a $12.84 bill because, supposedly, two moving blankets were missing. I returned the 16 blankets given me the day before. Not good, U-Haul. Not upright.

JEFFREY F. 
Rating:
5.0

Customer did not leave a comment.

Rohan T. 
Rating:
4.0

Customer did not leave a comment.

Liane W. 
Rating:
5.0

Customer did not leave a comment.

Carol E. 
Rating:
5.0

Customer did not leave a comment.

Andrew Z. 
Rating:
5.0

Customer did not leave a comment.

Todd S. 
Rating:
3.0

If I can go back in time to any moment in the world I would go back to the day I went to pick up my U-Haul and punch my past self in the face for making a stupid choice. Not only was the online check in slow but it took an hour to get a message that contained the lock code for the back of the U-Haul so I paid an hour to sit and wait. The app would scan any code and say it was a success. I could take the app to Walmart and scan a pack of gum and it would say it was a success. I'd rather pay a couple of homeless guys $80 an hour to carry my belongings to my destination knowing there is a 50/50 chance they steal it all and buy crack. The U-Haul app is broken and took an hour of my money.

Drake S. 
Rating:
5.0

Nothing it was pert

ADAM N. 
Rating:
4.0

For the second question: the truck was fairly clean as trucks go! The problem being it sounded like it was on it last legs and not a lot of power!

Mary P. 
Rating:
3.0

Make it cheaper Remove rundown locations

wyatt V. 
Rating:
5.0

Great customer service!

gina G. 
Rating:
5.0

Customer did not leave a comment.

VALERY B. 
Rating:
5.0

The U-Haul website to return a vehicle after hours was horrible. After spending 45 minutes trying to return it and taking pictures like it told me to it kept kicking me off the website. Finally had to call U-Haul and wait 30 minutes on hold. The after hours system needs to be improved.

susan P. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL P. 
Rating:
5.0

Great service, would use again!

Jason C. 
Rating:
5.0

No issues

Michael M. 
Rating:
1.0

Staff was great at the Location but customer service changed my reservation 2x. Didn't want to compensate me.

Ortamese K. 
Rating:
2.0

Better instructions on how to get the truck. Just a piece of paper on drivers seat and we had to guess which truck was ours.

Jermaine W. 
Rating:
5.0

I was extremely pleased with the service and courtesy of all personnel. The unit worked out very well.

LARRY R. 
Rating:
5.0

Super nice people at the location to do business with

Susan D. 
Rating:
5.0

Customer did not leave a comment.

Douglas H. 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER O. 
Rating:
5.0

This Uhaul Location was the best Customer Service and Friendly environment I have ever experienced. Ms. Nicole was the best I give them 10 stars for perfection.

FATIMA KENYETTA W. 
Rating:
5.0

Customer did not leave a comment.

TASHA C. 
Rating:
5.0

EXCELLENT PROFESSIONAL SERVICE AND GREAT PERSONALITY FROM THE FRONT DESK... THANK YOU

DENNIS S. 
Rating:
5.0

Update inactive locations on the Uhaul web site.

MITCHELL C. 
Rating:
5.0

Customer did not leave a comment.

Dale A. 
Rating:
5.0

DESK REP WAS OUTSTANDING...

DENNIS S. 
Rating:
3.0

Customer did not leave a comment.

Mark M. 
Rating:
5.0

The only small hiccup in the visit was getting the contract document printed. But they fixed that issue quickly, so cannot fault their efforts because of a computer/printer issue.

KEVIN K. 
Rating:
3.0

The location/company was fine. HOWEVER, Uhauls website is garbage. At least 3 people were waiting to checkin because the uhaul website wouldn't let us or the employees. When I showed up to return the truck, the location service didn't work on uhaul's website. Just so you don't ignore this as a user error - I'm a cybersecurity engineer in my late 20s, so I understand how technology works. Unlike your development team.

MATTHEW T. 
Rating:
5.0

Perfect for what I needed and a reasonable price.

DAVID K. 
Rating:
5.0

Customer did not leave a comment.

PAMELA W. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER S. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY C. 
Rating:
5.0

Nothing! Great people Great service The Rose's

DENNIS R. 
Rating:
5.0

Customer did not leave a comment.

VAsiliy L. 
Rating:
5.0

Service was excellent. Person at counter friendly and knowledgeable. Not crowded at all

CYNTHIA P. 
Rating:
5.0

Customer did not leave a comment.

ROBERT T. 
Rating:
5.0

Customer did not leave a comment.

Andy R. 
Rating:
5.0

Customer did not leave a comment.

STEVEN C. 
Rating:
4.0

Equipment smelled cigarettes

NICK P. 
Rating:
4.0

Customer did not leave a comment.

CARY D. 
Rating:
5.0

I purchased a truck for $19.95 + mileage which I agreed to but I was charged an extra $20 for turning it in after 12 noon because that's the time the facility closed. This was never communicated to me. Hidden fees will upset anyone.

DENNIS R. 
Rating:
5.0

Customer did not leave a comment.

Bradly C. 
Rating:
5.0

Was a great experience--very easy and convenient. Employees very friendly and helpful. Would use them again.

VAL W. 
Rating:
5.0

Nothing really..everyone was helpful an polite.

DENNIS K. 
Rating:
5.0

Customer did not leave a comment.

JESSICA M. 
Rating:
5.0

Customer did not leave a comment.

MARK H. 
Rating:
2.0

Agent was not into her job

CRAIG B. 
Rating:
4.0

No problems at pickup or drop off location and the truck ran exceptionally well. My only complaint is that reserving a truck online is quite a pain. The website isn't very user friendly

Christopher D. 
Rating:
5.0

Customer did not leave a comment.

THOMAS K. 
Rating:
5.0

Customer did not leave a comment.

MARK V. 
Rating:
5.0

Customer did not leave a comment.

PATTY L. 
Rating:
4.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Customer did not leave a comment.

EVANS O. 
Rating:
3.0

Have associates meet clients in the lot right after signing paperwork from the office. Had to wait quite a while and already had the correct unit hooked up before anyone came out to check on me. Do a more thorough check in on returned equipment. Had to switch trailers as the harness did not work properly on the one I hooked up.

Kevin L. 
Rating:
3.0

Not everyone has data to check the trucks in. Luckily I still had some left but the check in kept saying error and when I called the help number no one answered. The check in/drop off was the most stressful part for me because if you don't check it in there's a fee.

LORI F. 
Rating:
5.0

Customer did not leave a comment.

MARVIN W. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
3.0

Customer did not leave a comment.

Austin F. 
Rating:
5.0

Customer did not leave a comment.

Bradley S. 
Rating:
5.0

Would have nice to know that the Towing gears automatically engaged when the engine is started as well as how to turn it off.

patrick C. 
Rating:
5.0

But the computer system did not update their inventory so therefore I could not get the 6 doesn't pads

james peter K. 
Rating:
2.0

Minimal parking

MICHAELPATRICK M. 
Rating:
5.0

Customer did not leave a comment.

Karen D. 
Rating:
4.0

The truck was worn out and the trailer was an antique. I waited all day around my house all day on 8/2/2021 for a respective to let me know where to pick the truck up, no call ever came in. I had to find out on my own at the last minute. Bad service from a company so big.

travis R. 
Rating:
4.0

Customer did not leave a comment.

Christian M. 
Rating:
5.0

Very thankful for the way the staff walked me through the loading and securing process!

Olivia S. 
Rating:
5.0

Customer did not leave a comment.

ABIGAIL PATTEE G. 
Rating:
3.0

Customer did not leave a comment.

Scott F. 
Rating:
5.0

The return experience was awful. It wasn't due to the location but due to U-Haul's app being awful. For more than 40 minutes I couldn't return the vehicle because of the app not taking the uploaded photos. I finally got it through by using the web browser instead of the dedicated U-Haul app. It was a very frustrating experience and the morning went from I'm returning this U-Haul early to what if I can't return this before tomorrow.

GONZALO M. 
Rating:
5.0

Customer did not leave a comment.

Chad G. 
Rating:
5.0

The mobile app made it easy to drop off vehicle after hours.

Terrance L. 
Rating:
5.0

Customer did not leave a comment.

MARK V. 
Rating:
4.0

Customer did not leave a comment.

TRACY A. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER B. 
Rating:
5.0

Make sure all your trucks are clean on the inside and out

Lois B. 
Rating:
5.0

Staff was very friendly and fast.

ROBERT W. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN W. 
Rating:
5.0

Very friendly front desk staff. Made everything clear on what we needed to do to return it and brought the truck out to us when we were all checked in.

Anne M. 
Rating:
4.0

Customer did not leave a comment.

KELLI L. 
Rating:
5.0

I was able to rent a 20' truck to go bring items to another state. This was the only location that had a 20' truck available, and I was lucky to rent it. Customer Service was exemplary! Thank you Quality Automotive for a job well done!

GARY O. 
Rating:
5.0

Don't Charge me $20.00 extra because I brought Truck in a day early. Quality Automotive was open on Sunday!

THOMAS B. 
Rating:
2.0

To have them be able to show the customer on how the equipment works. Very dissatisfied.

BRUCE R. 
Rating:
5.0

Customer did not leave a comment.

Richard W. 
Rating:
5.0

Let them know what size of hitch ball that they will need to have for the trailer.

LUKE W. 
Rating:
5.0

Nothing

RICHARD JOHN P. 
Rating:
4.0

When the Application that was supposed to take picture of my driver's license and upload it to her U-Haul portal, It locked me phone. Nearly locked her phone when she tried to use it to upload a picture of my driver's license. And eventually she had to use an alternate method.

Laren D. 
Rating:
3.0

Barely any gas in the truck and tough spot to pull out from , but overall good service

Noah T. 
Rating:
5.0

Customer did not leave a comment.

PATRICK W. 
Rating:
5.0

Customer did not leave a comment.

REY ESTEBAN A. 
Rating:
5.0

Was the best Experience I could ask for. The staff was super friendly and me being handicap ♿ they went above ad beyond to make it very comfortable.

Elmer P. 
Rating:
5.0

Customer did not leave a comment.

Galina B. 
Rating:
5.0

Customer did not leave a comment.

Aaron A. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA W. 
Rating:
5.0

Customer did not leave a comment.

AMY M. 
No reviews have been submitted for this location.

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