Customer Reviews for Quality Collision
(U-Haul Neighborhood Dealer)

18 reviews

1353 N Illinois Rte 3   Waterloo, IL 62298

(618) 939-2602

Hours

  • Mon–Thur
    10 am–4 pm
  • Friday
    10 am–4:30 pm
  • Sat–Sun
    Closed

Services at this Location:

Contact Us

(618) 939-2602

1353 N Illinois Rte 3
Waterloo, IL 62298

Services at this Location:

Hours

  • Mon–Thur
    10 am–4 pm
  • Friday
    10 am–4:30 pm
  • Sat–Sun
    Closed
No photos available

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
1.0

The truck wasn't completely full of gas. It was between 3/4 and full. The guy made us walk all the way to the truck and hook up the trailer myself. Very bad customer service. Also the cab leaked water in 2 places. Ridiculous!

Tracy S. 
Rating:
1.0

Keys were not where described, pickup location of truck at a separate building than the keys. Companies information not updated. Drop off location not the closet one to the destination. Only positive was the kind gentleman who helped in customer service.

Monica T. 
Rating:
2.0

What a crap show this was. Got the truck on empty basically and none of the equipment I paid for in the truck. Uhaul called me and text me over and over asking if I wanted the truck still when I was driving it! Unbelievable how screwed up this entire process was. For the most part this was a total issue with uhaul but the pick up location seemed like none of my issues were their problem it's uhauls problems. I only partially agree with that.

Judy F. 
Rating:
5.0

I rent often for a home staging company, I wish that they could somehow keep my information in the system and not have to enter it every time I rent a vehicle. Also it would be great that if it was less than quarter of a tank that the rental place would fill the tank up, very frustrating when you go to pick up a truck and you have to fill it up before you even start your job. Just some thoughts but the location was fabulous, Megan always greets me with a smile and is very pleasant!!!

Julie K. 
Rating:
5.0

Customer did not leave a comment.

dale Z. 
Rating:
5.0

The staff was very nice, helpful. Great customer service. Thanks!

KEVIN C. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth E. 
Rating:
3.0

Customer did not leave a comment.

William R. 
Rating:
1.0

The thing you guys can do to improve is that people can be honest about what's going on and not rip people off and overcharge on the card I don't think now since this incident happened that you should have to put a card in if I pay you cash it's set in stone that way you guys don't rip off anybody else that brings in their truck at the right time but they can't help it because the people don't get there till 8:00 so maybe you need to get together with all the people that you have U-Haul contracts with and help them get their f****** s*** straight because they do not most of everybody at the U-Haul that I've done business with are very unprofessional me picking up the U-Haul was very unprofessional because he was telling me he didn't get the damn email until that morning so he was actually complaining about you guys f****** suck pretty much what he said but he has a contract with you so I don't have anything good to say get your s*** together give me back my f****** money because you will never have to worry about me ever ever using you guys again there are other companies out there that I would rather go to than you

Brian C. 
Rating:
5.0

Customer did not leave a comment.

Amy B. 
Rating:
5.0

No complaints.

PAUL H. 
Rating:
3.0

Overcharged for the rental by 100% oneway rental is $61, I was charged $133

BRYAN K. 
Rating:
3.0

Customer did not leave a comment.

GERARD G. 
Rating:
5.0

Customer did not leave a comment.

brad W. 
Rating:
4.0

Customer did not leave a comment.

BRYAN K. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW S. 
Rating:
3.0

Representative may have been fairly new and possibly unsure of the process. No issues though and can't really complain.

WILLIAM S. 
Rating:
4.0

Customer did not leave a comment.

Edward P. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top